About us
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
1.03 Reviews
Showing 1-3 of 3 reviews
Walt Z.
05/2020
window treatments
+ -1 moreI hired Jacqueline Martinez to install custom shutters. She took my money and never provided what we paid for. I took her to small claims court and she never showed and never paid. She put us in a financial hardship as I had to hire and pay another company to install regular blinds.
Description of Work: Window Shutters
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Gina G.
12/2012
handyman service, interior designers
+ 0 moreShe did have good ideas and was responsive to my requirements. She provided three visits to develop design ideas and an estimate for the work. I gave her a cabinet door as a sample for a staining task as part of a total home renovation. When her estimate came in too high and I could not afford her solution along with other family priorities, I did not hire her for the work. She then got very angry and refused to return my cabinet door. Even though I paid her for her time ($150/per hour) within 10 days of the invoice, she threatened me with a lawsuit after only 7 days from sending it. Now I have a vanity with a door missing and she is non-responsive. The only way to get the door back is to take her to small claims court.
Description of Work: Jacqueline Martinez provided interior designer services during three visits to my house. I needed a complete renovation of my rental property including paint, flooring, and lighting, bathroom and kitchen fixtures. She was prompt and very communicative before during and after each visit. She provided examples of fixtures and brought samples of flooring as we developed the project plan. Her fist estimate was not detailed at all. She gave me three prices for three phases of the work. When I asked for further detail, she returned with a very detailed estimate. She had good ideas and provided approximately 14 hours of designer expertise. It all went south when the final estimate was too high. When I declined further service, she got very angry and refused to return a cabinet door I let her borrow for a staining task.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
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| responsiveness | |
| punctuality |
$2,200
Response from DESIGNS BY JACQUELINE
Juan T.
11/2011
replacement windows, window treatments
+ 0 moreFailed to deliver service/product in a timely manner. Failed to return or answer emails/phone calls regarding full/promised amount paid for product. We just recently bought a home and were looking for a person to install shutters in our home. We interviewed eight people/businesses. We settled with Jackie, as she calls herself, because her price was the lowest, she guaranteed an on-time or earlier installation, and was very much about selling her good name and family-oriented business. Her motto was "you're not just a customer, you're a friend." She's a fantastic sales woman’s as she sold me well enough to book her after our second interview on 8 August 2011. She has evaded all contact to include email and phone calls. We are currently (to date 16 Nov 2011) requesting the over $4300 paid to Designs by Jacqueline, refunded to us immediately as the requested service and product was not delivered. She has put us in a financial hardship by stealing what is ours…time and money. We still don't have shutters in our home and have wasted over 3 months waiting for shutters that never arrived. It will take at least another 2 months for another company to make shutters plus the money we don't have to put down on it.
Description of Work: Failed to deliver service/product in a timely manner. Failed to return or answer emails/phone calls regarding full/promised amount paid for product. We just recently bought a home and were looking for a person to install shutters in our home. We interviewed eight people/businesses. We settled with Jackie, as she calls herself, because her price was the lowest, she guaranteed an on-time or earlier installation, and was very much about selling her good name and family-oriented business. Her motto was "you're not just a customer, you're a friend." She's a fantastic sales woman’s as she sold me well enough to book her after our second interview on 8 August 2011. She has evaded all contact to include email and phone calls. We are currently (to date 16 Nov 2011) requesting the over $4300 paid to Designs by Jacqueline, refunded to us immediately as the requested service and product was not delivered. She has put us in a financial hardship by stealing what is ours…time and money. We still don't have shutters in our home and have wasted over 3 months waiting for shutters that never arrived. It will take at least another 2 months for another company to make shutters plus the money we don't have to put down on it.
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$4,000
Contact information
9811 PALOMINO OAKS, San Antonio, TX 78254
Service hours
Sunday:
7:00 AM - 9:00 PMMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 9:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Window Treatments,
Windows,
Interior Design and Decorating,
Handyman Services,
Home Staging,
Wrought Iron,
Furniture - Sales
FAQ
DESIGNS BY JACQUELINE is currently rated 1 overall out of 5.
Sunday: 7:00 AM - 9:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 9:00 PM
DESIGNS BY JACQUELINE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, DESIGNS BY JACQUELINE offers free project estimates.
No, DESIGNS BY JACQUELINE does not offer eco-friendly accreditations.
No, DESIGNS BY JACQUELINE does not offer a senior discount.
Yes, DESIGNS BY JACQUELINE offers emergency services.
Yes, DESIGNS BY JACQUELINE offers warranties.
DESIGNS BY JACQUELINE offers the following services: Expert Measuring, Installation of Custom Window Treatments which includes and are not limited to Blinds (all types), Shades, Shutters & Custom Drapery. Home decor & furniture
exterior solar shades, commercial furniture
Contact information
9811 PALOMINO OAKS, San Antonio, TX 78254
Service hours
Sunday:
7:00 AM - 9:00 PMMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 9:00 PM