Damiani's Comfort Design

perfectly. they reminded me i needed to make an appt. they called the day of it to say the technician was on his way. he examined the inside unit. no problems or issues found. then, he checked the outside condenser. it

Damiani’s Comfort Design has been my AC company for well over 15 years and never once have I considered using someone else. They make you feel like family and always take care of you in a moments notice. I have their routine maintain a package and it saves me money every time. They are always friendly, courteous, and attentive to details. When something isn’t right they thoroughly explain the issue and provide multiple alternatives to get the get it resolved. I have had various techs at the house and they always provide a first class customer experience. They provide top of the line products to go with their top of the line service. The company is a direct reflection of their owner and it makes a world of difference. Highly recommend and don’t think twice about calling Damiani’s Comfort Design.

Everything went great from the estimate to the swap out and now the check up. The price may seem high but I got a top of the line unit and added dampers, UV light and 10 year parts and labor warranty. Nobody else I have found has even offered that. They were right on point with sizing the unit as I previously had an undersized unit thanks to the builder. My only regret was not finding this company sooner. All the employees and the owner are very nice and work with you as much as they possibly can. Great company to work with and I’ve been through at least 5 so I know they are good!

The technician was great. Polite, professional and knew what he was doing. Price was a bit high for off-season work, though. Service was for 2x Heat pump cleaning and inspection. It did not include any Freon. I would hire again

I contacted Damiani’s to get a ductwork assessment because I was having problems and two her ac companies including my current company were only recommending the unit be changed. This didn’t seem right after doing my research and self diagnosing the issues. Dave came out and actually spent time trying to figure out the issue and a solution. The end result is I need a new unit and ductwork. He explained why this was the case as my builder did not install the correct size or map the ducts correctly. The cost was more than I can afford but the answers seemed genuine and honest and was confirmed by the answers I was previously given except for the ductwork. The ac price was lower than my current company. I will be having Damiani’s change out my system soon and do the ductwork at a later time. The price may seem high but they will give you honest answers which is what I need. I had to change the unit at my last house and cheap isn’t good with ac. The price above is for ductwork and ac. Great company and nice people. No haggle or harassment just honesty!

During a Spring A/C tuneup, Lee, our tech, found a part that had failed in our attic unit. He notified the office and had them order a new part. The part was leaking freon and Lee made sure that we were comfortable during the wait for the new part by pumping more freon in the unit. Within a week, Lee was back and had the part replaced and us comfortable again! Lee is very knowledgeable and represents the company in a very favorable manner. We trust him. Although, this service did not cost us anything, my wife and I were impressed with the speed that the company used to ensure our comfort. Thanks!

They are excellent. They are punctual, friendly and know what they are doing. I will continue to use them.

It went very well. The owner drew up plans to replace the existing duct work and he was very thorough in his evaluation of what needed to be done. Very professional company and I would highly recommend them.

The answering service was pleasant and I received a call back from a scheduler within minutes. She said they could get someone out within 2-3 hours My husband had done a little research and thought it might be the flame sensor, but couldn't find a picture online to determine what it looked like. Raymond from Damiani's called back within an hour and walked my husband through finding the sensor and getting the heater running again. I couldn't be happier that I called Damiani's and will contact them for any future HVAC issues. Raymond's willingness to help us over the phone saved us a service call and allowed him to help someone else without heat on a brutally cold day.

Very professional yet they still treat you like family. They took the time to draw out and explain every detail. Every time I called they ALWAYS remembered who I was and that was very important to me

We could trust that Damiani's staff were professional, courteous, and knowledgeable about our A/C unit. Twice a year they serviced our unit and many times they did much needed repairs. When our A/C started to die out, we were disappointed not to be able to stay with Damiani's as their costs to replace the unit was $2,000 more than other vendors. We changed vendors for only that reason. Their service is impeccable.

We have been long time customers of Comfort Design, buying both AC and furnace from them. We have also religiously paid them annually for the maintenance checks. After this last call, we have decided to look for another company. Very disappointed with their products and sales tactics. Michael (the technician), whether on a repair call or maintenance call, always tries to sell us something. Quite honestly, because of this tactic, it was hard to believe him when he told us that we would need to just replace the entire unit. He sold us some sort of compressor charger...indicating that part could then be placed on the new unit. Th next day, Dave promptly called with a quote of $4500 for the cheaper unit, and of course, we could upgrade... When we researched more, I called another well-rated company. He came out, free of charge, and agreed that we needed a new AC unit. However, as they looked over our entire system, they found it odd that Comfort Design mismatched systems. There was no sales pressure, and he advised against the compressor add on for any newer unit. So it sounds like we spent some unnecessary money... Again, we used to love this company. Now we feel taken advantage of--and their customer service has fallen. Would not recommend this company anymore.

They were prompt, efficient, and reasonably priced. i will use them again!!

They started and ended exactly on time. The crew of three men were always very punctual, trustworthy and very friendly. They kept us updated throughout the process on findings and adjustments. We trusted them to be alone in the house, and they always treated us with respect. They cleaned everything at the end of every day. We expected they would need to cut out drywall to get access to the areas they needed, and were very pleasantly surprised that they were able to do it all with any drywall holes! Bonus! It was a five day, full time project with three men, all new, state-of the art ductwork, vents, new install of exposed ductwork and a new a/c unit. Everything works beautifully! We didn't know what to do when we actually felt air moving through vents that had never worked! They are coming back to blow in insulation in the attics.

The technician arrived earlier than the window given. That might be a plus, except if I wasn't home. The charge just to get them out is $60. We briefly explained what was going on with the unit. He brought his gauges to begin hooking up to our system. When he realized we were low on coolant, he was not able to tell us exactly how low the system was and gave us a pretty big range of how much it would be to refill. He said about 300-600 dollars. I don't know about you, but that's a big range for us, and it's important for us to know in advance exactly how much we will be spending. Instead of putting a band aid on the issue which he believed to be due to a leak in our coils, the other options included replacing the coil or replacing the system since it ran on the older refrigerant that will eventually be phased out. He said in order to see if their was a leak, that would be a separate charge. So we went on to inquire about how much the coil would be to replace. He was not sure about pricing. Then, we said what about replacing the system? He said he didn't handle that area, and we would have to find out from their sales guy. So we decided to get a price on the coil and inquire about a new system. He scheduled us for whenever we wanted (I thought it was strange that he would be available whenever we wanted). He never checked to see if the man was available. He left us a receipt which specified that the sales man would be arriving at our house the following weekend from 3-5 on Saturday. No one ever called or showed up. This is not the first time we have received less than average responses or lack of response from providers that are A rated on Angie's List.

We have a contract with them, they come Summer & Winter and change our filters and check everything out. They come if we call them in-between there. We have been very satisfied with them! We deal with them, because we like them. They send somebody out, they?re always nice, neat, clean, polite and do their job. They have done a good job, always! Any time that we have called them in the past 10 years or so that they have been doing this for us. If there has been any kind of anything that we seem to feel that isn?t quite right, they seem to come right away when they said they would be here.

Lee and Tim came to install our new air conditioning coil, as scheduled on time. They took their time to explain what they were doing. They left the work area clean when the job was complete. We were very pleased with the quality and professionalism of the Damiani technicians..

This has to be, by far, the most bizarre experience I ever had with any service provider. It all started AUG 5, please read my original review from AUG 11 for that part. Following is my most recent experience with this company which changed my perception and grades: The unit cooled fine for a little more than a month, but on SEP 17 the exact same thing happened again: the upstairs unit would not cool below 80. I called Damiani's again and this time Andrew, one of their most experienced technicians, was sent to my home. He arrived on time and again checked the schematics of the air flow on the unit and changed the wiring to a very minimal airflow...I could not hear the normal swooshing sound from the air coming out of my vents; however, he indicated that the first technician's change to the wiring was incorrect, so he had to modify it. He then checked outside and told me it was low on refrigerant by a lot. I then realized that the first visit was a waste of time and money as all the information I was given was wrong and there was obviously a big leak in the system. Obviously knowing there was a leak, Andrew told me I needed refrigerant and that he would also inject the dye to find the leak. He added around 2 lbs of R-410A refrigerant and injected the dye. That is a substantial amount of refrigerant, which baffled me because a bit over a month earlier their first technician said that he could not find anything wrong. I was charged $149 for the first pound and $89 for each additional pound. The unit started cooling after getting 2+ lbs of refrigerant. The airflow from the wiring changes done by Andrew resulted in no sound from the vents, but it was cooling to 77 as set. Andrew returned on SEP 29 to search for the leak and this time he opened the cased coil on the unit and found evidence of a leak. He said a coil replacement was needed and just wrote the cost to do the repair on the invoice for that day's visit. It did not list any details on the repair, just a quote for $982.80, which I was supposed to accept by faith I guess and just hope for the best. He mentioned that they are installing all-aluminum coils because manufacturers are basically only producing those. I asked Andrew for the model number of the replacement coil and he just asked for my email to let me know. Nobody ever got back to me. I did some research on the internet about my Lennox coil for similar issues and found that there was a class action lawsuit that was settled this past December which provides relief for owners who have experienced the same exact thing: leaking coil within the first 5 years of ownership. I read in that information that the preferred solution was to install an all-aluminum replacement coil. Therefore, I became even more interested in knowing which model was going to be used. Since I had not received the information, I called Damiani's and Joseph answered. I explained that I wanted to know the model for the replacement coil and to get the repair details in writing. Joseph told me that the model listed in my invoice was going to be the same model after the repair. I argued that it was impossible to have 2 different coils have the exact model number so I insisted to get it in writing. However, Joseph insisted on his original explanation and told me that if I wanted to find the model I could call Lennox myself and find out (!?) and proceeded to treat me as a nuisance while trying to hang up the phone on me. He even insinuated that I was asking for that information just to use it to compare prices with other companies. Are you kidding me? Simply horrible customer service. The customer is entitled to ask for things in writing BEFORE a repair and he can use that as needed and the business does not have any right to treat him in this manner. At that point I told him that it was outrageous that he had the nerve to tell a customer to call Lennox himself for information for a work that is being done by them, that they should be able to provide ALL the details a customer needs, and that I did not appreciate the treatment! Simply incredible. I called the owner's number and Donna answered. I explained the customer service experience I just had with Joseph and that I was not happy and even thinking of going with a different company as a result. She acknowledged that such was not the proper way to treat a customer. I explained that I just wanted to get the model number for the replacement coil, simple. Then she also told me that the model would be the same, which did not make any sense at all, but said she would call Lennox to confirm and get back with me. I then called the Lennox lawsuit customer service line and they provided me with the all-aluminum replacement coil model, something that Damiani's would not do. As I thought, the model number was DIFFERENT, which contradicted the information given to me by Joseph and Donna. That night I wrote an email to the owner, Tom, explaining all my concerns in a detailed manner and asking for something in writing that indicated the model number of the replacement coil and all the other steps or processes that would be done with prices and warranty. I wrote the model number of the all-aluminum coil that Lennox gave me. I never received a response. The next day, I talked to Donna again and she passed me to the owner. Tom told me that he had read my email and that the replacement would be the one I mentioned in it. I was glad to hear that, but I still wanted to have it in writing before proceeding. He told me he would reply to my email. He never did. At that moment I started to have doubts about this company as I could not comprehend why providing something in writing to the customer was such a huge deal. I contacted a different company. The technician was outstanding and a true professional. He explained all he did and his findings in detail. He agreed with the diagnosis from Damiani's and then explained to me all the details of what a proper repair would need and how it would be done. From his explanation, I immediately noticed lagoons on the information, or lack thereof, that I had received from Damiani's regarding my repair. Also, he had to change the air flow wiring again to correct it and showed me the schematics and explained why. I sent another email to Damiani's owner asking for the details in writing, specifically I asked for the model number of the replacement coil, I asked if they planned to reuse the refrigerant in the system or if they would use all new refrigerant, among other things; however, he never answered. Consequently, I called around 2 days ago and this is when it turned REALLY WEIRD. Donna answered and she immediately passed me to the owner. Tom then tells me out of the blue that I AM SCARING HIM!? Wow! Seriously!? So of course, I asked how in the world was I scaring him, and the reason was that I was asking all this questions and asking for things in writing!! Simply incredible. He even went as far as telling me that he felt I would be his most expensive $1k repair ever, whatever that is supposed to mean. My guess is that a customer who asks for everything in writing beforehand is a customer who will be hard to fool. You have the owner of a company telling a customer that said customer is scaring him simply because that customer wants to see in writing what his company plans to do in detail before agreeing to the work. Isn't that something that is logical for any responsible person? I was appalled to say the least. He asked me if I had been burned before and if that was the reason why I was asking for these things in writing. I responded that I had not been burned, which was due precisely to the fact that I always ask for things in writing before agreeing to have work done on ANYTHING. He also brought into the conversation the fact that I had an issue with Joseph that I explained above, and I explained why I was upset with the treatment I received. I said that I only make informed decisions and that I needed things in writing. He said he would see what he could do and NEVER replied or contacted me after that. This is, by FAR, the most incredible example of outrageously bizarre customer service I have ever experienced in my life! For the record, all this situation stems from the simply incredible fact that I, as a customer, wanted something in writing with the details of the repair in order to make an informed decision. That was even more important after learning about the class action lawsuit against Lennox. So my big sin was to ask questions and demand to get all in writing before saying yes. That led this company to not communicate with me and essentially evade this repair prospect after I paid them $350 in a little over a month. When I was paying them, not asking any questions, and getting a bunch of different explanations every time a different technician showed up, there was no problem. When I decided to take more control of the situation, then that was a big no-no for them. I threw $350 away. Enough said. For reference, I asked the same thing from the other company and their technician called Lennox himself ASAP, found out about the model to be used for replacement, which is the one I wanted, and sent me everything in writing, no problem. Now that is a company and a technician that you feel more at peace dealing with. Even though the quote from them was higher, for me it was a no brainer based exclusively on the customer service and support. My advice to you as a potential customer for this (or any) company is the following: do yourself a favor and ask for everything in writing BEFORE agreeing to have any work done. It will save you a lot of headaches. If they refuse to do so, analyze why that may be, and just move on.

Tom Damiani and his team are awesome! A/C stopped working Saturday and Lee had it working in 30 minutes. I have used Damiani's Comfort Design for 14 years and it's so refreshing to have such a professional team take care of you. Thanks Tom and a special thanks to Lee.

Exceptional service from the moment I contact the office to every person that has come to my home to perform the services requested. I have used countless heating and cooling services in San Antonio but Damiani's is in a class of their own.....they have exceptional, happy and honest employees. Thank you for they exceptional service that I always receive.

He fixed it. He installed a new system. Works Great. We also had him do our mother-in-law (next door) and he was able to install hospital grade air conditioner for the cleanliness. You can feel the difference! She no longer has respiratory problems.

Dave came by on time and got quick to work after he explained everything he was going to inspect. He walked me through everything he was going to do. I really appreciated him taking the time to answer all my questions while he worked. There was some concerns with a possible crack in my furnace but Dave assured me he could not find one. He tested the furnace to see if there was a crack and we found nothing. We then went over some options over some items he found during the inspection. I decided to replace a weak capacitor and also installed a start assist for the compressor. The overall experience was extremely pleasant and I will definitely use again!

They fixed the problem quickly and were very friendly and courteous.

Awesome service like I had never seen before and this was just an inspection. No one had ever gone to the attic to check for leaks or pull millimeters and other equipment to check the entire health of the system.

I wanted to express my highest satisfaction with the service provided by the entire staff at Damiani?s Comfort Design during this past year. Our 3.5 year old Lennox heat pump unit required urgent service in July 2014 and we called your company. Donna quickly set us up with an appointment within 24 hours. Lee came out on a Saturday and accurately diagnosed the problem as a faulty outdoor motor fan. He discovered that the specific motor was not in stock but installed a superseded motor to provide cooling over the weekend until he could get the motor. He then came out and installed it the next week. He did recommend the maintenance plan, which I quickly forgot about once the house was cool again. A few days ago, a similar issue occurred on a Friday afternoon and I called Comfort Design once again. Donna sent a technician out within hours. Dave quickly determined that it was the same motor problem. He found a model in town, drove out to get it and was back within hours to install it. Needless to say, I was happy to sign up for the maintenance plan, now that we had had two expedient service calls. The maintenance call was scheduled for Monday. Andrew and Alex came out and did a thorough diagnosis of our entire system. They installed an attic stair insulator blanket which has already made a difference in the ambient temperature in my closet. They took pictures of the problems they noticed with some rust and mold on the system and recommended reasonable solutions. They also cleaned up the mold that was there in case they could not return for a few days. I was fortunate enough to have them come back today to fix all the issues they identified yesterday. I cannot tell you how happy I am with the service I have received. The entire staff has been positive, respectful, and courteous. All service calls were timely and fit my working schedule. All technicians explained the problems clearly and I never felt as though I was being talked into anything I did not need. The staff really has exceeded all my expectations. I would be more than happy to discuss my satisfaction with the company?s leadership or potential customers. I would not hesitate to recommend this company to any of my friends or co-workers in the area. Sincerely, J.Tullman Dates of service: 19 Jul 14, 3 Oct 14, 6 Oct 14, 7 Oct 14