Creative Visions Landscaping

A trusted friend had recommended Creative Visions Landscaping. Although it took a few days to get a callback, Donna and I had a great conversation about our situation ( a pool construction project gone bad), and she made me feel like they could turn things around and get us back on track. She said all the right things. We set up an appointment with Rich, who promptly showed up for his appointment on Feb 19, 2013, and again, a great conversation ensued. I felt like he had a handle on everything we needed to right some wrongs and in my mind had resolved that Creative Visions would be the one to complete our HUGE landscaping project. He too had experienced a bad pool project, and I thought maybe, they would also be great consultants in helping us rectify some issues with our newly built pool. Well, after weeks of waiting for our bid, I contacted Donna who reported that Rich had suffered a death in family. Understandably, I afforded them the time to get through this setback and told Donna we would await Rich's bid. Then, after about a month, I called Donna to check the status of our plan and proposal. At this time, she reported that Rich was in poor health and once he was off serious pain meds, he would complete the estimate. Feeling sorry for all the tragedy that had befallen the poor guy, I said I would stick it out and see what they could do for us. Several weeks went by, no contact from Creative Visions. So, well into April, I took matters into my own hands and began the work myself. I secured bids from other landscaping companies, who by this time, had lead times of 3-4 weeks. Not willing to endure the delays, I performed much of the work myself, hired individual subs to perform various jobs, and ended up saving thousands. Maybe this was a blessing in disguise, but Creative Visions fell short of my expectations big time. Based on my estimates, this company most likely lost a $20,000 job. I'm in it for 5K and will probably spend about 8K more to see it to completion. Don't mind the cost reduction one bit.

Creative Visions has done everything to date that they have contractually and verbally agreed to for us and even gone further than required to maintain customer satisfaction and we would definitely recommend this Company to ANYONE in the future.

We received a quote for landscape and sprinkler system in Dec 2011. Based on their design and promise of customer care, we decided to have Creative Visions Landscaping complete the work. They were also the landscapers for our subdivision during development. The overall installation of sprinklers and landscaping was satisfactory. However, follow-up to address sprinkler system problems and drainage issues created by their design is practically non-existent. I have to call and leave messages over a period of weeks before someone returns my calls and then it takes a month before someone shows up. This small business is either unable to keep up with the workload or do not care about their reputation for customer support. Either way they lost my patronage and will not recommend them to anyone.