College Hunks Hauling Junk and Moving - San Antoni

***** WARNING*****WARNING*****WARNING*****WARNING*****WARNING*****WARNING Initially when the guy came out to quote us what would be required to accomplish the move, I was told 4 workers would be needed for the size of our house. The day of the move 3 workers showed up and only 2 of the 3 actually worked. The 3rd guy had the body of a pre-teen and I knew he'd be a problem and I was spot on. During the packing and moving process he actually told me that he didn't like doing this job. The movers were having a problem getting the refrigerator out of the house which was the last large item that needed to move because we were selling the house and it needed to be cleared out. The movers were having such a hard time that they called a manager and during the conversation he was on speaker. He actually told the guys to "Just Leave It". I immediately responded and told him that movers got it inside the house to which he replied, "Did We Move It In There?" Needless to say I removed the doors which is all that was required. Because there was only 2 movers working it took all day to move a single story 2700sqft home and literally bought a house on the same street, same side, 6 houses down. After all was said and done, a leg was completely ripped off of a kitchen hutch and the foot board to my bed which was solid wood (expensive) a large piece was chipped off the edge. Finally at the end of the move, I was billed for 3 movers when 2 did 99.5% of the work. I paid the bill in full and decided to complain about it later. It really wasn't their fault. Luckily, the other 2 movers agreed that the 3rd guy only contributed .5% of the workload so I was refunded for that. As far as my furniture goes which was expensive by the way, the only gave me .60 cent per pound of its weight for the damages. So in total I received back $494.40 for damages to my furniture and the refund for the lazy worker. This entire move should've been FREE due to all the screw ups, customer service (Manager stating "Just Leave It") and damages. ( So lets do the math here... if you have an expensive lamp in which you paid $1500 for and it was broken or damaged, you would only receive .60 cent for this 10 lb lamp which cost you $1500?) I would NEVER EVER! NEVER EVER! NEVER EVER! NEVER EVER! EVER EVER! Use or recommend this company to anyone. You've been officially warned.... Hire at your own risk!!! ***** WARNING*****WARNING*****WARNING*****WARNING*****WARNING*****WARNING

I wanted very much to believe this company would be managed well and would be as professional and reliable as the website and reviews online made it appear. They were quick to come out and give an estimate for the job and we set up the day and time with them same day. It SEEMED like all was in order until the confirmation call came and it had the wrong day and time! They had possibly double booked themselves and we were the ones having to make adjustments which did not seem right. Then, on the day of the move we had been told a time frame in which they would arrive and that we would receive a call when they were on the way. The call came, but only once they were already AT the house which was frustrating because my husband and I had gone to the new residence (a short distance away) to ensure it was ready to take the load of boxes and furniture. The packing itself went very quickly though it seemed questionable as to how careful they were being as I heard bangs and thuds as I was helping to box stuff up. Trying to give them the benefit of the doubt I shrugged off the uneasiness I was feeling and kept working. The biggest issues arose at the new residence as items were being unloaded from the truck. A drawer in our tv stand (which they loaded) was not secured in place or removed before they attempted to transport the item from the truck and I turned towards the truck in time to watch as the drawer flew out the back of the truck and smashed on the pavement. They wrote up a damage report which we signed and were told that a manager would contact us to resolve the problem. NO ONE CONTACTED US and we still have a tv stand with no drawer. In addition to that, a few weeks later as we were listing our bed frame for sale, we came to find out that a part of the wooden frame had been damaged (this was a $1800 wooden bed frame). So apparently I should have listened to my gut and looked into the banging noises I had heard earlier. No, we did not report the additional damage as we needed the large piece out of the way. So we repaired the damage as best we could, took the loss, and reduced our asking price to sell the piece. I don't want to be entirely negative here as there were some very good aspects of the company. They were very kind, they had lots of helping hands for the price and they did indeed work fast (and as it is priced by the hour it was great to see them hustle!). My husband and I both grew up as army brats so we feel like we have a good sense of what a good verses bad move is like. With this company we felt that, in part, we got what we paid for. With our tight budget, speed was the top importance to us, which meant we should to be willing to accept the possibility of there being less focus on being careful. To conclude our overall feelings, we hope the company will work to improve their communication all around so fewer mix ups and problems will occur. (Honestly, we felt like a majority of the issues could have been easily and quickly resolved had there been better and more reliable communication.) We truly appreciated the kindness of the crew, their positive attitudes, and their drive to hustle as these are attributes that can be very hard to find when hiring help. While we did not love the whole experience, we are realistic people and understand accidents happen. We have certainly known worse and will keep the company in consideration for future moves.

Excellent! We were very wary about movers. Recently, a neighbor moved and had a bad experience with their moving company. They were quoted a price for 4 hours but, the crew stretched it to over 11 hours. Our research indicated there were many problems in this industry. We really needed to find a company that was fair, up-front with all pricing, and trustworthy. We’ve been a longtime fan of the Dave Ramsey radio show. He has a program called “Endorsed Local Providers” (ELPs). We’re familiar with the ELP program and know the strict standards required. They will continuously follow-up with customers to ensure those strict standards are maintained in order to remain on the ELP program. We recalled that College Hunks Hauling Junk was advertised on the local Dave Ramsey radio show. We called and the owner herself, came out and provided a comprehensive estimate. We moved a couple of days later. The crew was on-time and provided a courtesy call prior. The crew was courteous, hard-working, and went out of their way to make this a stress-free move as advertised. They were met with several challenges and were resourceful enough to overcome them without delay. Amazingly, the move was accomplished exactly within the estimated timeframe with no delays or surprises. Being a military retiree with over 30 years of service, we’ve moved dozens of times around the world. College Hunks did a great job and I certainly would recommend them to anyone.