Pool Sales Construction and Installation, Pool and Spa Service
About us
Established in 1994, we're a proven swimming pool builder who has built over 5,000 residential and commercial swimming pools in Texas including Austin, San Antonio, Dallas, Fort Worth, Houston, Georgetown, Killeen/Temple, Waco and surrounding areas. We specialize in custom built pools and not the "cookie cutter" ones that large national franchise based pool companies are only interested in selling. We also set ourselves apart from local and small pool builders with our solid financial strength and industry leading warranty.
Description of Work: The pool and the build on the pool is nice but when we had an issue with the systems we were under warranty but it took almost 9 months for them to figure what was actually wrong with our pool. We had to keep changing filters and putting chemicals into the pool because they could not identify the problem. We had about 7 or 8 calls to them and they kept finding things that were wrong but it was never the actual problem. Finally, one technician did figure it out, and we've not had problems since then. Their warranty department is hit and miss on quality. Some people are super helpful and patient and sometimes we've had rude people.
Rating Category
Rating out of 5
Yes, I recommend this pro
Shannon L.
04/2015
3.0
swimming pools
+ -1 more
unknown
Description of Work: Cody provided a proposal in building our new construction pool. It seems like they would prefer you to use their designs without client input. I requested variations of a plan in order to compare pool companies on equal parameters, and the salesman only wanted to provide a single option. It took him over 3 weeks to make some small revisions. He was condescending and kept wanting to speak to my husband, when I had explained that I was managing the entire building project. Very poor professionalism.
Rating Category
Rating out of 5
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
Robert H.
01/2014
4.0
pool cleaners
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary W.
01/2014
2.0
swimming pools
+ -1 more
Cody pools built a beautiful pool and spa for us. There was a delay, but that was getting permission from our HOA. The pool was supposed to be completed in 30 working days - weather permitting. It took almost double that time, but we were starting the pool at the beginning of summer. It's to be expected. Every person that came to work on our pool was very professional, answered our questions and cleaned up behind themselves. Scooby and his crew were awesome - going above and beyond to do a good job for us!! The only thing my husband really got frustrated over, was getting a timely response to messages or texts that we sent. But again, it was summer and these guys were busy!! We have now had the pool for almost 2 years. The pool pump has already gone out, but they fixed it very quickly, which was nice. I recently called regarding cracks in the concrete. Being that this pool is built half out of the ground, this concerns me greatly. I was told that they are shrinkage cracks and are only superficial. I kind of figured that for most of them, but two of them are pretty large cracks. Regardless, I was told that the concrete isn't covered anyway. They said they would go over the contract with me. This was not made clear when we bought the pool. Who would buy a pool if 95% of it isn't covered? Especially when it hasn't even been 2 years yet! I was told someone would call me. Still waiting.
Description of Work: Built a beautiful pool and spa.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
Yes, I recommend this pro
$53,700
Michael W.
08/2013
2.0
swimming pools
+ -1 more
I had a pool built by Cody Pools. It was promised to be done in 6 weeks and it was completed in 9 months. When completed the decking began to develop cracks within two weeks of completion. Cody Pools subcontractors came out and cosmetically covered up the cracks with more cool deck paint. To date we have 62 cracks on the deck. The gunite cracked twice and required the pool to be drained and re-plastered. It leaked and is still leaking. This was independently verified by a pool leak detection company. The over flow float value has stuck on multiple occasions and we can no longer leave it pressurized otherwise water just keeps running. When they did the construction every wall was crooked. The stairs were 2.5 inches on one side and 5 inches on the other. It was a joke. I went to arbitration as directed in the contract and the mediator had found our claims were justified but Cody's President objected and decided to submit there own findings. The President found a buddy of his who had a Professional Engineering license (This guy was a land surveyor with an arrest record for lying to the authorities and providing false names. He was no concrete expert but wrote a letter acting as if he knew something). The concrete deck on my pool is only 3.25 inches thick and does not meet industry standards nor does it meet the American Society of Pool standards which is 5". Cody Pools did not install any footings to keep the pool from shifting. The rim of the pool has no expansion joints thus each time the pools shifts the rim cracks. There are only a few expansion joints and they do not meet the minimum standards. I have a recording of the President of Cody Pools stating that his decking standards are 3" inches deep and that concrete cracks. Concrete may crack but that is what expansion joints are for. The documentation that was provided by Cody Pools President and was included as part of his respoinse to the objection states decking must be 5" thick. The mediator who was working for the BBB did a 180 degree turn around when the mediator learned the President of Cody Pools is a Director of the BBB and has been so for a long time. We were never told that the President of Cody Pools was a Director of the BBB otherwise we would have mediated elsewhere.We did not learn of this until after the 180 degree turn around on the decision by the mediator. What a perfect storm. A person who can have influence on his competition by finding faults with other pool builders and then capitalize because he can keep his ratng at the BBB artificially elevated. I would recommend to anyone building a pool make sure the company has it's own crews, (Cody Pools does not. They said they did. They had subcontracted everything out) make sure the pool builder is an authorized service provider for the equipment they are installing. (Cody Pool is not an authorize service provider for Pentaire the brand of pumps they install. I went to the Pentaire website to find someone to do a warranty repair and Cody Pools is not an authorized Pentaire service provider) and I would recommend the consumer try to remove the binding arbitration clause in their contracts.This really limits the consumers ability to make the Pool Builder build with quality. I may not of received anything but additional warranty time which was part of the solution by the mediator but I have successfully shown the quality of work done by Cody Pools to others which has caused them to to go to another pool builder even at a slightly higher price and I have been thanked by all of them. I have pictures,back ground investigations and recordings and can arrange a tour to prospective pool customers who are thinking of using Cody Pools as their builder. Think again or you will regret it shortly after your dream of owning a pool becomes a nightmare. Cody Pools knows that most people will only have to install a pool once it is not like you can throw it away and add another one so pleasing you is not on their list.
Description of Work: Attempted to build a pool.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
1.0
$80,000
Juan G.
05/2013
5.0
swimming pools
+ -1 more
Karl has been very professional. He has designed a 14x25 pool, it looks great. It happens to be the lowest price so far. I am on hold because of design and elevation of my lot. I am highly considering, will keep you posted.
Description of Work: I have contacted Karl from Cody Pools and have discussed pricing a pool for our new home being built. Based on the Angie's List Magazine on pools I provided the following to the company: I have selected your company for quoting a pool based on information I obtained from the Angie’s List site. I will do the following: a) Provide feedback about the process on Angie’s List, to ensure your company gets the proper evaluation and credit it deserves. b) If hired to build our pool, that evaluation and feedback will also be posted. I will need the following to consider hiring your company: a) References, I would like to talk to some of your previous customers; one from recent to six months, one from six months to one year, and one from one year to two. This will give me a perspective of the build process. b) Copies of your licensing and insurance. c) List of your subcontractors. d) A detailed timeline for completion, in phases. What is to be accomplished in each phase? e) If the price and design are within my family’s budget, a payment plan. Identify when payments are to be made, either before or after (preferred) completion of each phase. f) A copy of the design to forward to my Home Owners Association (HOA). I cannot sign a contract until the design of the pool is approved by the HOA. g) If hired, I will need a lien release. It needs to indicate all payments were made in full to your company and all subcontractors associated with the build. I reserve the right to hold the last payment until all work is completed and is to my satisfaction.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
Donald S.
02/2013
5.0
pool cleaners, swimming pools
+ 0 more
We were very, very pleased with Cody Pool.They drained it, put a new surface on the pool itself, a new granite surface. We were very impressed. We were first time pool owners because we just bought the house, he really helped us through the process. He helped us understand what we needed to do and was very efficient about it. He also helped us with design choices and made suggestions. They had crews out here for all kinds of things and they just worked together. Scott was excellent. He was just a very good person to work with.
Description of Work: They completely redid our pool. We had it all the surface redone, we contracted to have the deck redone and he did retiling.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool Sales Construction and Installation,
Pool and Spa Service
FAQ
Cody Pools San Antonio West is currently rated 3.1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Cody Pools San Antonio West accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Cody Pools San Antonio West offers free project estimates.
Yes, Cody Pools San Antonio West offers eco-friendly accreditations.
No, Cody Pools San Antonio West does not offer a senior discount.
No, Cody Pools San Antonio West does not offer emergency services.
No, Cody Pools San Antonio West does not offer warranties.
Cody Pools San Antonio West offers the following services: Swimming pool construction.