Castillo's Wood Floor Service

I have used Castillo's to put wood and laminate floors in two of my homes. Their work is very professional and I highly recommend them. The only issue is that you have to remind the owner about bringing certain material for the job. On two occasions I had to remind him to bring moldings. Other than that his crew does a great job. I've had my stairs done in wood and my whole floor upstairs and family room done in laminate.

The owner was quick to respond to our request for an estimate. He came out and gave a money and time estimate. When we decided to use the company we called and made an appointment for the installation. The estimate was in line with others and the company was agreeable to wait a couple of weeks so we could complete other repairs in the rooms. At the appointed time we made specific time to begin. "First thing in the morning." So when 10:30AM rolled around on the first morning and still no workers we called the office.The crew was on the way and they did arrive in about 45 minutes. Immediately there was a problem with the surface so an extra day had to be added for leveling and drying. We asked that the cuts be such that they were close to the wall so that it would not be necessary to add quarter round in addition to floor base boards. After the installation was complete we knew we needed to install the quarter round to cover the gaps between the floor and the baseboard. This was an additional expense for us. When the inital crew left after the job was finished we noticed that the floor was covered with glue smudges and that the newly installed threshold was cracked and patched back together. We called to complain and the owner came to inspect. He agreed to a new threshold, that had to be ordered, and that more cleaning was necessary. He agreed to send a crew. The same crew came back and still the floor had smudges. Again we called. This began a long series of promised service and no show crews. The crew would not come and there would be no call from the office to explain the delay. When someone did come they were hours late. Again no call or explanation. Sometimes we could not even contact the office or the cell phone of the owner. A new young man was eventually sent out and he did a much better job of cleaning but there was still glue residue in some areas. Finally the owner came out with the new threshold and the young man and together they put in the threshold and cleaned every smudge that we pointed out. A two day job took several weeks and much frustration to complete to our satisfaction.

We had mixed results. The main areas of flooring that are away from the walls and kitchen island look good and appear to be a quality result. But the 3-6 inch area along all walls and around the kitchen island were not properly sanded and refinished. The result is rough wood, a lack of a smooth polyurethane finish and a general bad appearance. Also, where their use of the sanding machine was not carefully done, it's sloppy use caused many nicks and scratches on recently painted walls and on the kitchen island. A few months after our move-in and our getting "settled", we asked Castillo's to return to correct the problems. A technician spent 1-2 hours trying to correct the issues, but it was only about 50% corrected.

We were happy with them. We were happy with the work they did and we have not had any problems.