Builder Security Group Inc

Pushy sales people using shady business practices that are more concerned with making money than on their customers needs. The products they installed were not explained well and do not work like they should. After our security system was installed, our sales rep Stephanie sold us on a deal for security cameras that were buy 2 get 1 free. Apparently by signing that deal we waived our 90 day trial period or I would cancel everything and go with a different company. Use a different company unless you enjoy getting screwed by sleazy sales people.

Great Job!!!

No issues with the install initially, later there was an issue with one of the door sensors not making contact and they sent a technician out within a reasonable time to fix.

Initial installation seemed to go very well until the next morning. I set the alarm for away while running kids up to school. My ceiling fan set off the motion detector and the police showed up minutes after I returned home. I called BSG about the motion detector and they sent a service tech that afternoon. The problem appeared to be solved until I set the alarm away again. I called BSG again and they sent a service tech to address the problem. That tech replaced the motion detector and the problem appeared solved. But it malfunctioned again. This time we decided to just deactivate the motion detector since there was a glass break detector next to it. I have had no issues since then. They were always very responsive to my issues I just wish there had not been so many issues with motion detector.

They have the best price around, I had shopped all of them. I would recommend their ease of use and price.

They do quality work...no big complaint. they are less expensive than geek squad at Best Buy...that's for sure!

We purchased newly constructed home and planned on moving our existing alarm company over. At the recommendation of our builder we gave BSG a shot. They beat our prior company hands down. I met them at their office and after discussing with the salesman I was ready to sign on. The installation went great, the tech was in and out very quickly and explained all he was doing throughout. We have had them for a year now and have no complaints. We have called a few times for various issues and always got a person on the phone and very professional treatment. We have had one technical issue that was actually a problem with the local cell towers and the representatives explained everything and gave us instructions to stop the beeping from the panel. This happened late at night and they even called a technician who called us right back and talked us through everything. I do think the monitoring fees are a little high but BSG is competitive for the industry and they are cheaper than the and quot;bigand quot; companies. I really like the local business and feel valued as a customer.

They came out promptly to get the security system installed and running so they could start billing us Monthly but we found out after a couple months the system wasn't even reporting correctly. They offered the online service and after weeks of nagging to get someone to get us into the system we find out from the beginning our system was not working... no credit or refunds offered. Now we have received a bill for $125 from the City because they never got a permit for our alarm system and never informed us we needed one. We have not resolved this with them yet. Our home sound system was a joke.. they basically put in the wires with no jacks or connectors of any type. They basically put wires in the walls and a couple speakers in the ceiling and called it installing a surround sound system. When I complained that they hadn't even installed connectors for cable or sound they said that would cost extra.. seriously? Even when I pointed our contract specifically noted Trim-out of the system they said I must have an old contract. Sorry guys but your bound to the contract we signed but still could not get the work done. I would not suggest this company to anyone else for any type of work.

Bad mouth other company. Staked a claimed with the builded and did not think I would choose someone else. The deal is with the base model and additional accessories are double the price of competitor. No pamphlets, photos, walk arounds, or props. No warranty talk or guartee. We prewired the house sign contract. No thanks. I when with ASG.

I talked to sales represenative VJ. VJ was very polite and professional and informed me on all options for a home alarm installation. We set a date to install the system and the installer was very professional and well mannered. The installer informed me of all options and how to use the home alarm system. I would definately use BSG to install a home alarm system again.

I have been using them for about 5 years for service. The alarm system was built in with the house when I moved in it. I pay them annually for service. The alarm has been activated a couple of times. The first time they were very responsive and quick to call the other time they never called. I feel the price is good compared to other companies.

We have been using their alarm system for the past 2 years. They have come out repeatedly. They had to come because we had an incident. They had a great deal of difficulty after they had wired it in and trying to get it set up and I guess it is typical when you have new home that things aren't done properly, so the security system needed a lot of work when they first started it. Once we got it established and we got everything taken care of, it worked out fine. They were very good about coming because the security system called the fire department, called the police department all on its own. It was pretty erratic at first but like I said it's typical of a new home until you get everything functioning properly. We haven't had any issues after everything was set up. Like I said in North Dakota we did not need an alarm system, we had no experience. I mean we had neighbors who didn't even have keys for their home there so this is a very different experience for us. This is the only experience we have ever had to need an alarm system.

I think the main problem was that my house was originally a model home converted back without re-doing the wiring. BSG has made at least six separate trips (they were late for 4 of 6) and the front door camera and audio source inputs still do not work. In fact, only one service representative even seemed to know any thing about the home theater and networking setup at all. To top it all off, they are now claiming that the and quot;Audio Source Inputsand quot; that are clearly installed on my walls are NOT part of the package and will therefore not be made to work. What a RIPOFF! BEWARE!

It was great. They came out. They told us what we wanted. They installed everything. They are continuing to monitor the system. I think they are a little bit expensive.

WORK NEVER COMPLETED. INSTALLERS NEVER CAME PREPARED. I HAD TO LEAVE WORK TO GO TO BEST BUY AND PURCHASE WALL MOUNT FOR TV. (THIS WAS INCORPORATED IN THE COST. BAG NEW WE HAD A BOSE LIFESTYLE 48 AND ALL THE REWIRING THAT THEY HAD DONE AND ALREADY BEEN PAID FOR WE COULD NOT USE, BECAUSE THE SYSTEM COULD NOT SUPPORT IT, SPEAKERS MOUNTED IN BACK PATIO AND ATRIUM, BUT NOT CONNECTED TO ANY SOURCE. SPEAKERS IN BEDROOM WERE NEVER INSTALLED. THEY LEFT HOLES IN OUR MASTER BEDROOM WALLS BECAUSE THEY POSITIONED THE TV WRONG AND HAD TO MOVE IT OVER. VERY UNPROFESSIONAL. WE WERE GETTING UPSET AT THE TURNAROUND TIME. THEY CALLED AND SAID THEY COULD NOT GET THINGS DONE IN THE MANNER THAT WE WANTED, AND THAT THEY WERE GOING TO CHARGE OUR CREDIT CARD FOR WHAT THEY HAD DONE SO FAR. I FELT AS THEY MADE THE WRONG RECOMMENDATIONS AND NOW WE HAVE TO PAY TO HAVE THE SYSTEM DONE THE CORRECT WAY. HOW FAIR IS THAT?

THE SALES REPRESENTATIVE, RON, SEEMED TO BE A BIT INEXPERIENCED IN THE OVERALL SALES AND MONITORING OF HOME ALARM SYSTEMS. BUT, THE IN HOME SET-UP AND WIRING WAS CONDUCTED BY A VERY KNOWLEDGEABLE TECHNICIAN, WHO MADE US FEEL VERY COMFORTABLE WITH OUR DECISION TO USE BUILDER'S SECURITY AS OUR ALARM MONITORING SERVICE.