Better Roofing USA Inc

The salesman gave me a quote which was 1200 dollars higher than the next highest quote. I have severe damage that may be leaking under the shingles. I chose this quote because he said he could get to it the following Tuesday. On Friday, before the install date, he called and said they had an opening on Monday and would be there at 9am and be finished by 4pm. I approved this and told him I would take the day off. Today, Monday August 21 they did not show up. I had a lot of difficulty getting a response. When he did respond he had forgotten my appointment. I had already drilled some holes in my roof to locate some vents. Naturally, I was not pleased. I told him I would move on. Later in the day after cooling off a bit, I called him back and was told that he had talked to his boss who told him they did not want my business because it was not large enough. Really? A business is only as good as promises kept. If you don't intend to keep them, don't make them. People have very busy lives and don't forget that a customer is a very valuable part of doing business. I strongly suggest customers look elsewhere as this kind of attitude usually shows up in shoddy workmanship.

The best part was they cleaned up good, took care of everything, and followed up to make sure we were happy and everything was okay. They were right on time, every time they said they were coming, that is what they did.