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Best Carpet Cleaning Experts

Carpet Cleaning, Carpet Sales and Installation, Oriental Rug Cleaning,

About us

From the owner: “Carpet cleaning and flood damage, specialize in taking care of pet problems. 32 yrs Business n this field. I'm also ex-insurance adjuster. certifications in fire, water. Master tech is someone having the training and experience to achieve this level of expertise. I look forward to making sure my customers are happy.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Carpet and upholstery cleaning, pet and odor treatment, flood damage for carpets and structure drying.Tile cleaning, hardwood floor cleaning, oriental rugs

Services we don't offer

some mold remediation, however, I have friends I can refer in this business for larger projects, that I work closely with.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
17%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
5.0
punctuality
5.0
Showing 1-6 of 6 reviews

shawn A.
01/2018
5.0
carpet cleaners
  + -1 more
Very Very professional....kept me updated through whole procees while on vacation and when we got home. Communication is on point. Would recommend anytime !!! (Mark & Alex)
Description of Work: Had an emergency flooding in the house while on vacation. They arrived in a hurry for emergency service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Best Carpet Cleaning Experts
Thank you [Member Name Removed], We appreciate your time it took to review us. Have a great week! Mark Tarbox owner/operator

Michael H.
10/2017
5.0
carpet cleaners
  + -1 more
After reading their reviews, I decided that Best Carpet Cleaners would be my choice. I was not disappointed. From the initial conversation with Mark, and follow-up texts assuring me of their arrival, the service I came to expect was spot on. On time for the promised arrival, and thorough walk-through and explanation of what to expect. A great job on cleaning and I intend to use them again in the future.
Description of Work: Carpets cleaned for entire 2 story house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Best Carpet Cleaning Experts
Thank you, Mr. [Member Name Removed] we appreciate you leaving a review!! Have a great weekend! Regards, Mark Tarbox

Josh A.
07/2016
5.0
carpet cleaners, carpet installation
  + 0 more
Very professional, did a good job for the price. I would use them again
Description of Work: Cleaned carpet up stairs and down stairs for a 3200 square foot home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Best Carpet Cleaning Experts
Thank you Mr. [Member Name Removed], We look forward to doing work for you again. Have a good one. Mark Tarbox

KATHRYN S.
07/2016
3.0
carpet cleaners
  + -1 more
It went fine. They have good communication. They notify you before they come, and they let you know if they'll be on the later end of the timeframe given. They did try to upsell me, but I think most do that. And my carpets probably did need the enzyme additive (about $100 extra) and the restoration service (I believe around $140?). I didn't do the restoration option. The carpets look better. They seemed more concerned with sanitation than visible spots. They use the black light-ish thing to show you potential problems, which is fine, but my main problem is the look of the carpet, so I want to know that they're going to work to get the visible stuff out (though I understand that not everything will come out). That did not seem to be their emphasis. The carpets were incredibly wet for well over 6 hours and still not totally dry even 24 hours later (even though I cranked the air and ceiling fans for a lot of that time). The cheaper (but still a step above builder grade) carpets in the house dried with a "crispy" look. The expensive carpet dried fine, but I could still see a beverage stain. Not sure if they tried to get it out or not. They did not mention it to me and I didn't point it out to them because I thought they'd be on the look-out for anything like that. They use plastic shields to protect your baseboard and walls from the equipment they run from the outside. Overall, the experience was ok.
Description of Work: Cleaned wall-to-wall carpet in several rooms. Enzyme additive upgrade.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$259

Response from Best Carpet Cleaning Experts
Hi Mam, Thank you for taking the time to leave us a review. My guys are trained to educate and show the customers exactly what a carpet needs. When you do a restoration you are cleaning the carpets twice, once wit a rotary machine, and then again with the truck mount. This does take twice as long to clean carpet when you do this for a customer, we can actually get a carpet 20 to 30 percent cleaner by doing this,however not all customer's need this. I never look at it like my guys are "up selling" but presenting the facts to a customer and giving them a option to do a enzyme treatment and restoration if it is needed. Sometimes I will drop in on a job and make sure that the guys are treating my customer's with the utmost respect. Please call me and we can discuss if you are not happy and we will return to your home and take care of you. Thanks, Mark Tarbox owner/operator. I normally book most of the jobs, so I am happy to speak with you.

Rachel W.
07/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Best Carpet Cleaning Experts
Thank you [Member Name Removed]. We appreciate you. We look forward to taking care of your home in the future.

Shelley C.
05/2015
5.0
carpet cleaners
  + -1 more
Wow. This company is by far the best carpet cleaners I've ever had. Honest, hard working and very friendly people. Man and his partner were very professional, efficient and friendly. Prices were great and the quality of work done was tremendous!
Description of Work: Cleaned the h*** out of my pet stained and stinky carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Best Carpet Cleaning Experts
Thank you Mrs [Member name removed]. We appreciate you!

    Contact information

    25900 US-281 N, San Antonio, TX 78258

    https://www.bestcarpetcleaningexperts.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:30 PM
    Tuesday:
    9:00 AM - 7:30 PM
    Wednesday:
    9:00 AM - 7:30 PM
    Thursday:
    9:00 AM - 7:30 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Carpet Sales and Installation,
    Oriental Rug Cleaning,
    Dryer Vent Cleaning,
    Floor Cleaning and Waxing,
    Pressure Washing,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning

    FAQ

    Best Carpet Cleaning Experts is currently rated 4.7 overall out of 5.

    Sunday: 9:00 AM - 5:00 PM

    Monday: 9:00 AM - 7:30 PM

    Tuesday: 9:00 AM - 7:30 PM

    Wednesday: 9:00 AM - 7:30 PM

    Thursday: 9:00 AM - 7:30 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 9:00 AM - 7:00 PM

    Best Carpet Cleaning Experts accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, Best Carpet Cleaning Experts does not offer free project estimates.
    Yes, Best Carpet Cleaning Experts offers eco-friendly accreditations.
    No, Best Carpet Cleaning Experts does not offer a senior discount.
    Yes, Best Carpet Cleaning Experts offers emergency services.
    No, Best Carpet Cleaning Experts does not offer warranties.
    Best Carpet Cleaning Experts offers the following services: Carpet and upholstery cleaning, pet and odor treatment, flood damage for carpets and structure drying.Tile cleaning, hardwood floor cleaning, oriental rugs
    some mold remediation, however, I have friends I can refer in this business for larger projects, that I work closely with.

    Contact information

    25900 US-281 N, San Antonio, TX 78258

    https://www.bestcarpetcleaningexperts.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:30 PM
    Tuesday:
    9:00 AM - 7:30 PM
    Wednesday:
    9:00 AM - 7:30 PM
    Thursday:
    9:00 AM - 7:30 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 7:00 PM