Asap Plumbing Service

Prompt, professional, courteous, knowledgeable. Replaced a shower valve. Cost was higher because they had to cut and remove tile and replace tile. I had to pay for access thanks to my warranty company plus warranty company would not pay for ASAP to bring the new plumbing up to code. Mike E. Was our plumber. He dealt with the warranty company and was an advocate for us or the job would have cost more. He did a great job, was prompt and always kept his appointment. We will use ASAP for all our plumbing needs in the future and Will always try to get Mike E.

Poor customer service; terrible experience

Great: very prompt professional service at a fair price!!

They were great, very efficient, and got the work done quickly. Price was good, we called around and they seemed.

These people are qualified to do absolutely nothing. All attempts to resolve this issue without litigation have been ignored. Suggest anyone thinking of using these people visit the Better Business Bureau first and read some of the reviews. Appears that ASAP makes a habit of doing business like this. I would never use them again nor would I ever recommend these people to anyone (unless I really, really disliked that person).

All work was completed promptly, professionally, and at a reasonable cost.

Awful. I would not recommend this company to anyone.

They were responsive. I was misled by them. They came out and charged me $75.00 and told me because the toilet was less than a year old it couldn't be fixed and that it had been hit. They won't get my business anymore. The people that came out were unprofessional and came in with a really young person that was suppose to be in training. He didn't look like a plumber by the way he was dressed, because he had all this fancy jewelry on, gold chains and diamond earrings.

They came out quickly and did an excellent job.I would highly recommend them.I have had a lot of bad experiences with plumbers doing poor work and price gouging.: great work at a fair price!

I actually have a Home Warranty, consequently I only paid the service fee of $65.00. I did ask however how much it would have cost if I did not have the warranty. This is the company that came out the first time when I had a different issue and I was so happy with the service that Eddie provided that when I had another issue I specifically asked for this company. I could not have asked for better service. Both Mike and David were extremely courteous and professional. They were at my home on a timely basis I was even called once they were 30 minutes out. The work that was done was very good and the area was left neat and clean. I would highly recommend this company to anyone that is looking for a professional, neat and honest group!

These guys were referred via my home warranty. The backed up sink was caused by mud blocking the drain pipe because the drain pipe was cracked. Home warranty did not cover this repair so we had to pay out of pocket. Asap told us that they would have to dig under the foundation with a price of $6000. Told us it would take a week to fix, took a week before the diggers came out and took about two weeks to finish the dig. Once the dig was done it took another week before the plumbers came out to fix the cracked pipe. Plumbers discovered the hole needed to be a bit larger, took another week before diggers came back out. Took another week before plumbers returned to fix the pipe. ASAP said the water pipe needed to be re routed with a cost of an additional $1800. Took a week before plumbers came back to re route pipe. The plumbers who came out didn't have a light to go in tunnel. Took plumbers another week to finish the re route. They tore up the bottom wood under the sink and tore up my wall to install the re route piping. Once work was done a City inspector had to come out to approve the work, took about two-three weeks before final approval was done. Took another two weeks before my wall was patched up, the wood under sink was never fixed. ASAP plumbing is quick to collect their money but extremely slow to get work done. Numerous phone calls to ASAP were received with a fax machine connection. ASAP plumbing is not ASAP, they are very slow and have poor communication skills. I will never again have these guys fix anything , they left a mess outside and on the street.

ASAP was the most responsive plumbing service I've had so far. They contacted me within an hour after I had notified AHS of the problem and set up an appointment. Usually I'm lucky if the service calls me within a day when I've reported problems to AHS. Thereafter, on appointment day the plumbers, Travis and Moses, arrived early for the service and proceeded to efficiently and professionally replace the disposal. Both were courteous and informative. I will definitely call upon this service again when plumbing issues arise.

This company was called by American Home Shield. We called for a leaking faucet in our bathtub. We were not sure where the water was coming from. When they came out the 1st time, they diagnosed it as an aerator that needed to be replaced. I paid $75 to AHS for this. Fine, I was glad that it seemed to be fixed. Then a couple of weeks later it leak started gushing again. It was like they didn't do anything to fix it the first time. I called AHS back and they resent ASAP Plumbing at no cost. This time the diagnoses was different -- for the exact same leak I called about the first time. This time it was due to a shower valve. And to make matters worse, they ruined any coverage I had with AHS because they told them that it was a broken Jacuzzi tub. It was not the tub that was broken, it was the shower valve. They can't seem to get their stories straight, so now I have to pay for this mess out of pocket. I've tried calling ASAP Plumbing 5 times to get to the bottom of what exactly they told AHS. First 3 times I called, they would not return my call. The 4th time, I spoke to Belinda and she seemed very nice and helpful, but then she never called me back. When I called her back (5th call back), she said that I had to deal with AHS. Even though I explained to her that ASAP Plumbing did not correctly fix the problem the first time and that they told AHS the wrong information she was very dismissive and rude. I would recommend that you as for another plumbing company when going through AHS or any other "Warranty" company. It seems like they work more for them than for you. I have also read a similar experience about them on the ripoffreport.com? Also, they give you a 6 hours arrival window as if you have nothing to do but wait around for them for 6 hours.

We cancelled the service requested. The representative stated they would communicate the cancellation to the service tech, but failed to do so. The tech showed up and performed the work and requested the person at our house pay them, which she did. However, we could have replaced the entire system for almost the same price they charged to simply clear it. When I called to ask why the service rep had not cancelled the order, the representative for the company was very rude. She did not apologize for failing to cancel the request and was very impolite.

Fast prompt service: excellent work at a reasonable price!!

I felt they were over priced but they did do good work. I felt the were gauging and adding on more services to inflate the price. They had to push back the appointment time and they eventually came by at 8pm on a Tuesday.

I was referred to ASAP plumbing by American Home Shield to fix a value in my master shower. The plumber arrived in the pre-communicated time, very quickly identified the problem and was able to get it fixed

very professional,explained everything very well, advised cost if warranty would not cover and provided his business card.

This company was called by Fidelity National Home warranty to come do repairs on leaking toilets. The first date they were to come was a Thursday and they cancelled. But they said they were too busy to come out until the next Monday but would not give a time of arrival. I cleared a second day on my schedule and waited all day Monday and they never came. The warranty company called them Tuesday to ask why and were treated in such a rude manor, that they cancelled the contract and assigned another plumber to come to my home. I understand that I live a bit further out so it's harder to get to my home, but common courtesy and professionalism would mean showing up for appointments or calling. I would not recommend them to anyone.

ASAP was sent to us through our home warranty, and I am very pleased with the service we received. They were prompt and courteous. On Eli's first visit, he identified two small leaks inside the home and then found the big one out front. The excavator came out the next morning. Then Leif and Eddie (from ASAP) arrived late day and worked hard to repair the one out front to restore the water to our home. They also stayed to fix the smaller ones rather than come back a few days later (when I had them scheduled) to repair the leaky shower and flapper in the toilet tank. I really appreciate them both staying late to make everything better! Quality company and class act guys!! Will definitely use them again!

Sewer line clogged again within two days after initial unclogging. Since the home warranty was not willing to pay ASAP for unclogging sewer line for a second time, ASAP plumbing wanted to charge me again to uninstall and reinstall commode. This was after technician assured me that there was a full warranty on ALL services provided. So, I requested the owner to contact me but he never called. I cancelled my home warranty, received a full refund from home warranty co, and called another plumber who fixed the problem.

I recently bought a home and had a leak within my first month. I went through my warranty company and sent out ASAP plumbing. Eli was the gentlemen that came out. Very professional and courteous. Took the time to explain everything to me and let me know what was a required fix and what was optional to come up to code. Currently awaiting an answer from my warranty company on if it will be covered. Either way I will be hiring this company due to a reasonable quote for work.

They were like out 2 weeks in a row. They got the job done. They cleaned up the left over.

Work was very sub par, they need to make a penetration through the drywall under the sink and instead of cutting it they smashed it out with a hammer leaving a very ugly hole that will be difficult to repair. Did not find the cause of the leak but did cause several more. While attempting to unclog the bath drain the plumber caused the drain to leak from 3 different locations where it was not leaking before. Had I not looked at it before I used the sink I would have had water all over the bathroom. They also left graffiti under the kitchen cabinet. Very unprofessional, combative and unhelpful.

Overall the process was very painless. They never set a schedule so I never knew when they were going to show up, but they did come every day till the task was completed. They connected 3, three piece bathrooms (Shower/tub, Toilet, sink) Kitchen (Fridge icemaker, kitchen sink, dishwasher), and outdoor kitchen. The plumbers were very professional and courteous, and gave me a breakdown of the items they worked on daily at the end. They worked hard to restore full water to the house, and when they realized they could not complete the job, left enough important areas (restroom and a shower) to allow for the daily routine to continue. When all the work was completed I reviewed each room individually and did find a few very minor issues (small leaks under sinks in Kitchen, downstairs bathroom vanity, also had one sink unable to be hooked up again due to fixture to the sink being stripped out.) One major problem I had was the upstairs bathroom shower/Tub combo was improperly installed. They failed to fully secure the top shower head fixture to the wall, and the fixture was actually leaking behind the wall, but I was able to find both issues and the Lead plumber made the appropriate repair. Also the caulking job done in the same room was poor, many gaps left near the base of the new bathtub fixture they installed. I repaired myself with caulk to prevent water leaking behind the wall. Overall the service was as quick as it could have been (approx 1 week to replace every pipe in the house) considering the amount of work they had to do. The Plumber and his helper were polite and very proffesional, and the work was overall actually very good, but I gave a fair rating due to the amount of leaks I found, and the improper install of the shower head and poor caulk of the faucet. I would recomend them to friends and Family in the future, and will continue to use them for any plumbing issues that occur. The provider did also give a 1 year warranty on all parts and labour on every item they touched during this project. Very helpfull.