ASAP Plumbing Service #2

ASAP was used through my home warranty-American Home Shield. The plumber was an older guy who entered my home and immediately complained about the stairs. He smelled so badly, we had to open windows. He then made such a racket, my daughter thought he had hurt himself. He detached my sink/cabinet from the bathroom wall and somehow managed to disconnect the pressed marble top from the cabinet and it now sits crocked. I notified ASAP plumbing and sent pictures. To date-no response, and I am now having to have my cabinet replaced. DO NOT USE.

Not Professional. Horrible Customer Service, Rude, Liars. Do Not Use. This company is located in Texas a mobile business per the Supervisor and they do not show up during the window in which they provide to the customers. They were aware of my issue since 11/22 and due to Thanksgiving I was scheduled for Monday day after which was 11/30. I received a call early in morning advising the contractor will be there between 1pm- 5pm but prior to him coming they will call you. At 4:50pm, I never received the call and I call the company, Adriana said We are still within our window, at this time its 5 mins so I asked for Supervisor to call me. I'm on the phone with American Home shield Warranty and Service calls, I connect the call 3-way and the Supervisory confirmed they dropped the ball but I will get him out there. He is coming from Spring branch To and its an hour plus traffic. This was unacceptable, AHW said they will cxl Supervisor said you will pay for a trip fee because he is enroute 1 plus hour outside of my schedule time. Do Not Use THIS COMPANY . THEY ARE CROOKS AND SCAMMERS PLUS NOT DEPENDABLE NOR RELIABLE. NO RESPECT FOR YOUR TIME BUT STILL FIND A WAY TO CHARGE YOU. THEY ARE IN TX, RESEARCH THIS COMPANY ON YELP,GOOGLE, AND ANGI LIST TO SEE AND READ OTHERS WHO HAVE BEEN VICTIMS OF THIS COMPANY. NO SERVICE WAS PROVIDED BUT THEY BILLED AHW A TRIP CHARGE.

Good work Would highly recommend Thank you Greg good job

ASAP plumbing was assigned by my home warranty company (American Home Shield) to fix a leaky toilet. It was leaking from the tank to the bowl slowly and would run intermittently. I explained that to the plumber they sent out. He took the tank lid off, flushed the toilet a couple of times, waited about 20 min, and then said there was nothing he could do because it wasn't leaking. When I explained it definitely WAS leaking (when I turned the water off to the toilet the tank was empty the next day), he was condescending toward me and said, "I can't just replace a whole toilet if there's nothing going on." Of course later that same evening I heard it running again. I put a repeat service request in with AHS, but they told me I had to use ASAP plumbing. They didn't reach out for about four days to get me scheduled. Then I started reading some of these negative reviews and decided to bite the bullet and pay to get another company out there. The next plumber listened to the problem I described, replaced two small parts, and fixed the problem fairly quickly. I believe he verified the leak using dye in the tank. Don't bother with ASAP plumbing. Their customer service wasn't great and the visit to my home was a waste of my time, money, and patience.

I'll keep this as short and simplified as possible. If anyone wants the full story feel free to message me Water heater busted and on June 27, 2022 I paid $1770 in full upfront for a replacement through ASAP Plumbing, dispatched by my home warranty company. I made sure to make an appointment for July 5, 2022 and dispatch told me a tech would be there from 9am to 5pm. Nobody ever showed up. I made sure to call them immediately that same day AND notify them that at the moment we were completely without water. However, dispatch claimed they never had an appointment set up on the 5th, that they didnt have our water heater in stock and that the soonest they could be at my house would be July 8. This is a lie because we have a voicemail from ADRIANA claiming that they had received our water heater and it was in stock on June 27. The days we suffered without water was quite an ordeal. My wife is 6 months pregnant and we had to go to the gym to shower, and lack of water caused damages to our garden and lawn. It was absolutely humiliating. The tech that finally showed up on July 8 admitted to me that it made no sense that we weren't placed on emergency priority since we had NO RUNNING WATER. Tech called his supervisor and assured me the owner would call me to discuss the ordeal the company put my family through that following Monday, July 11. Long story short, nobody ever called. I made sure to call daily for THREE DAYS to remind them that their owner promised me a phone call. Well, that call never came. They completely ghosted me and never even bothered to talk to me man-to-man about what happened. I get that in this industry lots of companies do shady stuff but this was a new low. Absolutely no honor or integrity. Not even man enough to just call me to tell me they arent going to do anything to rectify the ordeal they put us through. Not even a call, just completely ghosted us like a coward. It's a shame any companies still behave this way in this country. Its absolutely shameful. Do yourself a favor and STAY FAR AWAY FROM THESE DISHONORABLE COWARDS.

ASAP Plumbing Service was assigned my American Home Shield claim. I submitted a warranty claim for a leaking toilet. Wax ring failure that caused a very light stain to the downstairs ceiling. Upon arrival the technician immediately wanted to cut the ceiling to inspect the plumbing. I advised him that the issue is the toilet and does not require ceiling access. While inspecting the toilet he asked again if I would like to cut the drywall just to make sure it's not an additional issue. Advised again it is the toilet. He then proceeded with detaching the toilet and confirmed it was a wax ring failure due to the flange not being extended when the tile floor was installed. At this point, he advised that he will now need to cut the drywall to access and raise the flange. I then advised him that it only required an extender. He advised that if I want it repaired correctly, it needs to be accessed from the drywall. He confirmed that the extender would work and proceeded to advised that it is plastic and not a good repair. Explained that every flooring installation would not require reworking the plumbing, they would install an extender. He then advised that he will call him supervisor and follow up with me. After about 20 minutes in his truck he came back and advised that they will not place the extender (plastic ring) and will send in their report to American Home shield. He then exited my property without securing the toilet with no progress. I called American home shield to advise and lodge a complaint as they were trying to take advantage and include unnecessary work. The AHS rep called the plumbing firm while I was on hold. They advised him that the flange system needs to be rebuilt. I then advised that I have a written estimate from the plumbing stating that the only issue is the flange not being high enough due to the tile floor and they have told them false information. Warranty company then advised me since it requires a rebuild, the claim would be declined entirely. Again advised that there is no damage but the flange needs a plastic extender. The flooring was installed prior to moving in the house and would be considered a warranty type issue as it is not related to accidental direct physical loss. Warranty company advised that they can only go by the information they would told from the plumbing firm. Now I am out 125.00 deductible, claim is denied since the plumbing firm is reporting a false statement and they want an additional 425.00 to "make the repair". The warranty company advised me that the plumbing firm would call me to discuss but they never did. They admitted that the issue can be resolved with a simple plastic ring and refused to repair giving the only option to "rebuild" undamaged plumbing. Since I advised I will not allow a rebuild, they left the property and the toilet unsecured. This is an ethics issue and I will be following up with thier licensing.

Terrible. They left holes in the wall. President of the company assured me that they would make good on the job and offered 10% discount. Asked for it in writing as they had lied through the whole process.......wow, real surprise. Never heard from them again. These people are dishonest and absolutely qualified to do absolutely nothing.

Were able to get home insurance company to cover repair. Work was completed satisfactorily with professionalism exhibited by field techs Eddie, Dennis, and Travis. They did have to reschedule one appointment causing some inconvenience, but this happens.

ASAP offered to refund less than 10% of the total cost. Asked for the owner to call me on numerous occasions. Guess his intestinal fortitude was missing because the only people who actually ever called me were a young girl in the office and his wife. If you decide to do business with ASAP, suggest that you do not plan on talking to the owner's husband. This is one company that will have to explain its business practices to the licensing board. It is also a company that I would not allow on my property in the future for any reason. They are absolutely qualified to do absolutely nothing.

Some things are really good and some things I've had to go to someone else. This time they got the job. One another... they did not. They really didn't want to say whether they were going to give me a warranty. I haven't had to call them for it yet, so we will see how that goes.

They have a terrible window of time. They give you like a 6 hour window for them to be there. They need to be lower on their bids and a better warranty.