ASAP Computer Services

When I went to check my email late yesterday afternoon, but the screen was black, the power light was off, and would not come on when I tried it. Checked all I could to see if I could find something obvious, but everything looked OK. Called Dell to see what they could do; they determined the power source device in the computer had failed. My warranty with them has expired, so this morning I called ASAP Computer Services off Blanco Rd for help. Courtney Pelzel responded immediately, knew just from conversation on the phone what was wrong, then gave me a quote for the replacement part. He came out this afternoon, and replaced the part in a matter of minutes. Very knowledgeable and professional in his handling of this situation. I am really glad it worked out to get the computer repaired by ASAP, as I would've had to wait much longer for a part from Dell to arrive. Will use this company again, and would recommend them to anyone needing computer repair.

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I found this company to be very professional and committed to providing excellent customer service. When I first called ASAP Computer Service, I talked with a very friendly tech who understood what I was describing and explained the repair process in a way I could understand. Cory was the tech that actually did the repairs. He fixed every problem I had, and gave me advice about keeping my computer from having this problem again. I could not have asked for a better outcome. In fact, I was pleasantly surprised how quickly he was able to get my computer back to me and for a very reasonable price. I highly recommend this company.

Very well. I am pleased w/service.

When the technician came to replace the motherboard, he was in a big hurry, so he took the old one out and put the new one in and didn t explain anything to me. He didn t load the software and I didn t know how to do it. He was here and gone in fifteen minutes. I thought he was terrible to me and didn t give me any instructions. The computer was under warranty, but I had to pay someone to come out and load the software for me. I will never have another dell because they did a bad job and they won t try to help you out