Artscapes Landscape-Outdoor Concepts

Artscapes treated the front and back lawn for weeds and grass1 week prior to starting the project. I was notified in advance before the workers arrived at my home. He removed all plants (except for holly scrubs and saga palm tree) that were previously planted on 3 July 2014 by another local landscaping company. He planted several plants and a tree. So far I am a happy and satisfied customer. The workers were very professional, worked diligently on the project, and completed the job in less than 8 hours. I would highly recommend Artscapes to my family, friends, and co-workers. The owner of Artscapes knew I had a limit budget. The cost of the back lawn was in my price range and the re-planting for my front lawn was affordable.

Right from the start of the job It was apparent we were not Mr. James Lawrence's priority. He was on-site no more than 15-20% of the overall job and that mostly due to him working with and attempting to install the irrigation system...a job he is not qualified for nor licensed in the state to perform. He claims his work is all warranted for a year yet from the start the irrigation system would not reach to the end of the line consistently. The yard is approximately 50X70X30 and he only installed one zone - after ten days he sent another licensed irrigation specialist out who said Mr Lawrence had installed the wrong drip valve and should have used more than one zone so we forked out $300 for the new valve and to have his work warranted for a year. Fast forward four weeks and the largest tree planted starts turning brown. We called and sent pictures to James and he said we were over-watering (the recommended once a week for 40 minutes was what we were doing - on a timer). I had two licensed Arborists look at the tree and they discovered the tree had been planted 6" below the soil level with local caliche soil placed on top as well as the hole not being dug wide enough. We continued to call and leave messages with Mr Lawrence - I sent the last text August 31st with a picture of the dead tree and also letting him know that now I cannot use my vegetable box due to no water getting to it but he claims he never got the text. This was only six weeks after he received his final payment. He has since sent yet another irrigation specialist over who says we will never get water to the end of the line unless we pay another $550. I refused and told him to talk to James. To date, I've had the one Mexican hybrid oak, two Rosemary plants and about eight Stella d'oro daisies die - I would have had a philodendron die but I moved it myself to a partial shade spot in the front of the house. It was burning up in the full southern east to west exposure and when I pointed it out to James he said he did not realize that was the exposure there. The entire backyard is full southern east to west exposure. James promised our our dead tree would be replaced this last Frida Sept 19th buthe did not show nor has he returned either of my husband's calls from Sunday the 21st. Our next contact will no doubt be through a lawyer. I have only written three reviews on Angie's List and all of them have been laudatory. Of course we had some minors issues with all of those contractors but overall the experience was positive. But this has been the worst example of unprofessional fraud-like business behavior I've ever seen or dealt with.

We wanted a plan for our landscape to implement in a multi-stage process. The blueprint sized plans provided were very well done, with all the information needed to work with contractors to put in a new driveway, entry way and plant beds.

Workers were prompt and qualified to do all elements except the final installation of the putting green surface. The surface had to be re-installed by a 3rd party. The final work efforts were completed and acceptable.

We haired another landscaper and they communicated with the one we hired to make sure we got the results we wanted.

In Feb 2010 work was initiated and all went according to plan in a timely manner. However, towards the end of the project we lost contact with Mr. Lawrence and it seemed he was busy with other projects which we understood. As time went on, we tried to contact him about completing work which included many plants that weren't delivered and installed, completion of drainage pipe extensions and exchange of a piece of lighting. Also, although the hydromulch was watered daily according to directions and grass began to emerge, it was thinly dispersed and quickly died out.. Mr Lawrence had taken photographs of the grass situation and informed us that he would contact the grass company. We were finally able to arrange a meeting with Mr Lawrence around July 2010. He acknowledged the missing plants and remaining work and agreed to complete the project. Also, plants were not arranged as agreed upon and documented in Mr Lawrence's diagram. We never heard from him again and phone calls and emails to his office remained unanswered. Unfortunately, we had paid in full before the project was completed. We estimated that there was about $1400.00 worth of plants and work remaining.

very good - recommend

This project started on Monday, October 17th and is 98% complete to this date, October 24th, 2011. The only remaining items on the list that need to be completed is to change out the current light bulbs to LED lights (LED lights last an average of 5 years in comparison to 1 to 2 years with the standard outdoor light bulb) and to mount the control box for the outdoor lighting system to the house. James Williams is a consummate professional. He was the first landscaper that I met with. I had interviewed 5 landscapers and received bids from four total. This company only works on one job at a time. They are very clean when working and leave nothing behind after each day's work. I was provided with a complete detailed list of all the plants that comprised my xeriscape. This list provided all the information that I needed to care for each plant. I am very pleased with the work that was performed and would highly recommend this company for anyone doing a major landscape overhaul. You won't be disappointed.

It turned out excellent.

They were terrific. They were prompt and very fair as far as their quote was concerned. They worked with us and came back several times to make sure that we were pleased with the way the lighting was being directed. They also cut the price on the landscaping plan they gave us once they had completed the lighting. Their price was very fair and the quality of work was very good. They were punctual and professional.

Excellent service once the project was started. It took about 3 weeks to get the ball rolling (landscape designs, etc.), but only 24 hours to do the actual project.

The owner arrived at our home with several workers to evaluate the job and provide an estimate. They stayed about 30 minutes taking measurements and said they would contact me with the estimate. Never heard from anyone again.

Artscapes was the only one of five companies who bid on the job that took the trouble to set up a demo so we could see what the lighting would look like at night. We had a couple of minor issues with bad bulbs that James was quick to address even when it required him coming out late in the evenings. The house looks beautiful and we intend to have Artscape come out again and install some landscape lighting.