APPLIANCE REPAIR CENTER

I first called the top company on Angie's list, My Repairman, but they never showed up. I figured they were too busy and decided to call a company further down the list. I found All Appliance Repair and they sent repairman, Tommy Lynd, who promptly diagnosed the problem: The dual water valve on the ice maker was shot. He advised me that in addition to the valve replacement it would be to my advantage to have a water filter also installed since this might keep the valve from malfunctioning in the future. He added that the filter normally costs $199.99, but I would get a one half price reduction. I agreed. I signed the work order on May 5, 2009. On or about May 14, 2009, Tommy installed the valve and filter. I then noticed that the price of the valve seemed too high. I checked the web only to find out it was, in fact, too high. Most of the prices were in the $30.00+ range, and Sears? price was $23.59. I then called the second company on Angie's list, Pop's Appliance, and the owner, Steve, gave me an estimate of $139.00 for the valve replacement. On or about May 15, 2009, I contacted the owner, Roy, from All Appliance Repair and told him I had been overcharged for the valve. I gave him the prices I got from different companies and the estimate from Pop's Appliance. He said, ?They are a fly-by-night outfit, I will check them out and call you back?. That was the last I heard of him. Since then I have made numerous attempt to talk with him, but these have all been to no avail. I called their number (210) 661-7586 several times and the secretary, Sarah, answers and tells me that Roy is not in. I asked her for his last name and she said she did not know it. I told her I found this hard to believe, and now when I call, they don't even answer the phone. I have made every possible effort to resolve this matter, but now feel that they are dealing in bad faith and will not offer to do something on their part. I would appreciate help on behalf of Angie's list to compel this company to refund me the $214.00 I was overcharged. If any addition information is desired, please contact me. (210) 661-6177. TIA I. Balli

I WAS EXTREMELY HAPPY WITH THE SERVICE BY THIS COMPANY. THE REPAIRMAN WAS PROMPT AND QUICKLY FIGURED OUT THE PROBLEM. HE GAVE ME AN HONEST ANSWER ABOUT MAKING REPAIRS. HE GAVE ME A THOROUGH EXPLANATION OF THE PROBLEM AND CLEANED UP THE AREA HE HAD WORKED IN.