$55 SERVICE CALL!!! Owner Operated. No Subs. Immediate response on appliance repair. Appropriately certified for freon handling and disposal. 10% Senior & Military Discount.
Business highlights
18 years of trusted experience
Services we offer
Major Appliance Repair; Refrigerators, Washers, Dryers, Dishwashers, Stoves, Ovens, Ice-Makers, etc. All Makes and Models - Service & Repair.
I called them this morning, and a repairman was here this afternoon, during the time they specified. He found the crack in the line, but it was too close to the door, so he couldn't clamp it. He called the parts department to see if GE made a repair kit for this, which they don't, and then called another repairman who has dealt with this problem, who told him it was unfixable. Since I had done some research on line, this information was sad, but realistic. He turned off the water supply line for me, gave good advice on looking for a replacement fridge and DW, when needed, as well as a parts house that might have a part to help out my daughter with her DW problem (she lives out of state). Overall, very knowledgeable, helpful, and professional. He only charged me the $20 on the coupon for the call.
Description of Work: The water line to the water dispenser in my side-by-side refrigerator has been leaking for several weeks. He couldn't fix it, but did turn off the water supply line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Yvonne G.
09/2011
1.0
appliance repair
+ -1 more
I had selected the appliance doctor from the phone book for their low rates on their service call, plus they gave seniors and military discounts. Little did I know that they charge almost five times the price for their parts. I needed a fan motor which I was charged $228 for. In actuality the part costs $45-$55 tops-including tax because I called all the appliance parts companies in San Antonio after the fact to get a quote on a GE fan motor. I was given a 10% military discount, but the mark up on the part was definitely not worth the repair. I called with two problems-the refrigerator making noises and the ice dispenser not working. I was reassured by the repairman that both were working properly, but I ended up having to fix the ice dispenser myself after the repairman left. I also had unexplained charges on my bill that negated the discount, so I called the company and was told by the manager (Gilbert) that as soon as he got back to the office and looked at my bill he would call me back. I never received a call back, so I called the next day and left a message for someone to call me, but I still have not heard from anyone. This company left a very bad taste in my mouth. So unless you want to be overcharged and lured in by their military and senior citizen discount, I would seek another company to do business with.
Description of Work: Repairman replaced the fan motor on refrigerator freezer. He was also told that the ice dispenser was not working. I was reassured all was working, but had to fix the ice dispenser myself by using a blow dryer because it was frozen.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$333.78
Response from APPLIANCE DOCTOR
We at appliance doctor made all attemps to make cust happy. cust has a new problem with disp and wants us to pay for. we told her to pay for part and labor would be free. still not happy. she called us to repair no cooling refrigerator and we did. cooling good. we are sorry to say that she is just not going to meet us half way. we take pride in our repairs and will continue to do our best to take care of all of our customers.
Mary K.
08/2011
5.0
appliance repair, small appliance repair
+ 0 more
They came out the same day and then ordered the part. Very courteous on the phone and in person. Came out the next day and put the part in and both are working great. I would use them again. Thank you
Description of Work: The washer and dryer are a stackable one. The washer connection was out.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
APPLIANCE DOCTOR is currently rated 3.7 overall out of 5.
Sunday: 7:30 AM - 5:30 PM
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 AM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Saturday: 7:30 AM - 5:30 PM
APPLIANCE DOCTOR accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, APPLIANCE DOCTOR does not offer free project estimates.
Yes, APPLIANCE DOCTOR offers eco-friendly accreditations.
No, APPLIANCE DOCTOR does not offer a senior discount.
No, APPLIANCE DOCTOR does not offer emergency services.
Yes, APPLIANCE DOCTOR offers warranties.
APPLIANCE DOCTOR offers the following services: Major Appliance Repair; Refrigerators, Washers, Dryers, Dishwashers, Stoves, Ovens, Ice-Makers, etc. All Makes and Models - Service & Repair.