About us
Business highlights
21 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
4.421 Reviews
Showing 1-21 of 21 reviews
Tim A.
10/2018
fencing
+ -1 moreUp to and including contract negotiation and signing things went really well. Travis, an owner of the company, was polite and punctual. After the contract was signed, things went terrible. Several days before the job was scheduled to start, Travis called me and asked if he could deliver and store all the fencing materials onto my driveway. I refused because I did not want to be responsible if any of the material was damaged or stolen and in addition, did not want my garage blocked. Travis became agitated and indignant because I would not agree to his request. The wooden rails delivered to the job site were pine and not the upgraded cedar as required by the contract. I notified Travis of the discrepancy and at first he didn't believe me. He again sounded agitated but I explained to him the rails had tags attached to them which clearly identified them as pine. He finally agreed to have them exchanged. When Travis came to collect payment for the installation, I showed him some problems with the fence installation. Both gates were very poorly made and misaligned. Travis claimed the gates were fine and would not ever become a problem but within just a few weeks one the gates had tilted out at the bottom and in at the top in addition to being out of plumb. Travis met me at the property and even though it was obvious the fence post had become twisted, he would only agree to try to make the gate latch line up so it would close. Our contract called for a one year warranty of materials and labor and when I brought this up to Travis he still refused to replace the defective materials. Within the first few months, the gate became difficult to close so Travis came by and preformed a quick and dirty repair which only lasted for about a year or two. The gate has now become impossible to close and I will have to pay to have it repaired or replaced. This is just one of several problems that were immediately apparent upon completion of the job but for sake of brevity, I chose to just give this one example. Travis did not honor the warranty and was very disagreeable to work with after the contract was signed. I would never do business with him again.
Description of Work: Replace Existing Wood Privacy Fence
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$3,927
Response from AMERICAN FENCE & DECK
Heather G.
08/2017
fencing
+ -1 moreWe were very pleased from start to finish. They were always on time, if not a few minutes early. After Travis, the owner, looked at the job, we had an estimate later that day. On the first day of work, they demolished the old fence, and took it all away. We had them replace the wooden posts with metal ones, and they were constantly using a level to make sure the post were straight in the new concrete before leaving it to set overnight. I noticed the installer checking the fence with his level as he was putting the fence up. I was pleased to see that attention to detail. Our drive thru gate had been replaced in the past by a different vendor. It sagged and was problematic. Travis had the crew add metal brackets to the back of the gate to help prevent sagging. It's awesome now! We are very pleased with our new fence, and are having American Fence and Deck do some repair work on our deck.
Description of Work: American Fence and Deck totally replaced our perimeter fencing, including a drive thru gate and a walk-thru gate.
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Yes, I recommend this pro
Brian L.
04/2016
decks
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
$10,000
Ann&Robert C.
07/2015
fencing
+ -1 moreThe first day the workers removed the old fence and cut down the trees along the fence line, removing all of the old fencing. The second day they installed the new fence and even put back the landscaping timbers in the places where the fence was not flush with the ground.
Description of Work: He installed a 6 foot commercial grade chain link fence across the back part of our property.
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Yes, I recommend this pro
$1,920
richard L.
07/2015
fencing
+ -1 moreHired another contractor
Description of Work: Hired another contractor
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$4,500
jeff J.
10/2014
fencing
+ -1 moreOkay
Description of Work: Built 110 feet of fence, 2 gates, and finished off 150 feet of paneling. Stained fence.
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$5,300
mark E.
05/2014
fencing
+ -1 morelow cost fence install... you get what you pay for... one of our gates doesn't work properly after only 3 months and they did not return my phone call about that problem. the staining went well. little things about the fence could have been better-- the nails are not straight, the 4x4 posts they used are pretty low quality... our sprinkler system leaked by both gate posts after the work was done when we turned our sprinklers back on in may.
Description of Work: replaced fence and stained fence.
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$6,000
Michael N.
11/2013
decks
+ -1 moreThe company decided not to submit an estimate.
Description of Work: Called provider to look at our deck for needed upgrades/repairs. They were prompt in responding and scheduled a visit. The individual who came to look at our deck (Travis) is a co-owner. He reviewed the deck with us, went over his thoughts, and told me that he would have an estimate to us in a few days. His company decided not to submit an estimate.
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Yes, I recommend this pro
Dean G.
08/2013
fencing
+ -1 moreGood Job. Happy with results.
Description of Work: Back and side fence and gate
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Yes, I recommend this pro
$1,800
Roger C.
07/2013
fencing
+ -1 moreFirst contact with Travis Willingham was a very pleasant experience. He was courteous, professional and punctual. After the initial estimate and acceptance of the contract, it took several weeks for the job to begin due to their heavy work load but Travis kept us informed along the way just to be sure we knew we were still on the schedule. After the initial deposit was paid, it took a couple more weeks to begin only because the lumber AFand D used is in very high demand because if its great quality and was a little hard to get. It is not the average fence board and truly looks amazing. Again Travis kept us informed and up to date. When the work finally began, his crew was very courteous, professional and fast! We were amazed at how fast the project progressed. My neighbor and I went in together on our adjoining fence and he actually hired AFand D to replace more fencing on their property which they completed simultaneously. After the project was finished I had a couple issues with gaps under the fence in two places and with a utility box that was left inaccessible but Travis was on the spot with a speedy resolution. The fence looks fantastic and I know it will last for years. I will most definitely call AFand D for any future work they provide.
Description of Work: Removal and installation of new wooden privacy fence w/3 gates.
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Yes, I recommend this pro
$6,300
Michael G.
09/2011
fencing
+ -1 moreThe old fence removal and new fence job went quickly and smoothly, overall. However, Roland gave me sense that he knew there would be warping in the post, since he pointed out to me how green it was, and then proceeded to jam a piece of rebar against the post, to prop it up. Initially, our gate would not close properly two days after the job was done, and it took a good week and a half for Travis to come out and fix that problem. He put a turnbuckle on the gate which is anchored into the brick of the house. To my knowledge, I have never seen that done before, but it did help keep the gate from sagging. I would never have guessed that we would be struggling to rectify our fence problems four months after the job was done. I realize now that we basically settled for low bid and did not do our homework the way we should have.
Description of Work: It took four or five calls to a messaging machine to receive a call back, which should have been the big RED FLAG to end all contact with this company. When they did finally call, we arranged a date and time for Travis, the manager, to come out and give an estimate. At the last minute, Travis announced he was going on vacation and that someone else would handle overseeing the job. Travis assured me that only two stringers would be necessary for the fence, however, after two months, the boards were already warping, as well as one of the posts, causing much of the fence to lean into my neighbor's property. A conversation with Travis seemed genuine and hopeful when he told me he would contact his fence guy, Roland, to take care of the post problem. He also let me know that it may take a few days to contact him. He also informed me that warping of materials is not his problem, and that I would have to pay for any labor and materials, in spite of a leaning fence and his promise that the fence would look great with only two stringers. I waited to hear from Travis or Roland for a month after that, and they did not return the next five calls from me, until I caught Travis in his office one day. Travis stated to me during that final phone call, that he did not know why Roland never contacted me, and acted almost as if he had no knowledge of any fence problem. Travis then told me he would come out personally that day to see the problem himself, and foolishly, I believed him and waited for him. He never showed to my knowledge, nor left me any messages. I feel the laziness, lack of communication, and professional response is appalling for a business like this, especially when you expect them to respond promptly and stand behind their work. The fence speaks for itself, as I have neighbors commenting that our fence is like the leaning tower of Pisa. I have decided that if I have to pay for something again, I will use another fence company to correct American Fence & Deck's workmanship problems, as I have run out of time, patience, and understanding regarding this company's way of doing business. What is even worse, I have used American Fence & Deck of San Antonio, Tx before, with no problems, until now.
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$1,200
john A.
07/2011
fencing
+ -1 moreOn July 1, I called during business hours to discuss a new fence for my property. No one answered - I left a message. I never heard back from anyone.
Description of Work: Left a bad taste in my mouth.
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$1
KIM P.
05/2011
fencing, dog fence
+ 0 moreWe met Travis the representative of the company at the house and discussed the proposed repairs. Shortly after our conversation while we were out of town the fence was installed. This was a trouble free installation that was perfectly done. We would highly recommend this company!
Description of Work: We own a rent house in an established neighborhood in Live Oak, Texas. The fence need repair and we needed a part of the yard fenced as a dog run.
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Yes, I recommend this pro
$2,600
Cheri W.
03/2011
decks, fencing
+ 0 moreQuick call back response. Started job the next day. Very pleased with the work.
Description of Work: Replaced all of existing fence and 2 gates with metal posts and cedar pickets.
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Yes, I recommend this pro
$3,200
Edward C.
03/2011
decks
+ -1 moreTravis Willingham is the owner. The quality of work is excellent. They are very punctual. The contractors that he hires do very good work. We were very pleased with the final product of what they did. We would absolutely use them again.
Description of Work: We used American Fence & Deck.
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Yes, I recommend this pro
$3,000
Douglas M.
03/2011
fencing
+ -1 moreThey had replaced portions of the fence on one side of my yard a couple of years ago. We liked the quality of their work, so we asked them to give an estimate for the other sides. The bid given was for $4000. We had delayed getting back to them about whether we were going to have them do the fence, but they called back two days ago and asked if there was anything we needed for the estimate. They have been very professional about the whole thing. They were very responsive in getting the estimate done quickly. We would probably use them.
Description of Work: We got an estimate from American Fence & Deck for some fencing work.
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Yes, I recommend this pro
John C.
11/2010
decks
+ -1 moreI called and set-up a late afternoon appointment. The owner of the company came out and was on time. He looked over what I wanted done and said give me 10 minutes and I'll have an estimate. Before 10 minutes was up he gave me an estimate. I thought is was reasonable and signed his proposal. The construction toke 21/2 days.The crew and workmanship was excellent. We are very pleased.
Description of Work: I had a deck built on the back of our house.
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Yes, I recommend this pro
$4,270
Robert B.
10/2010
decks
+ -1 moreThey left a clean work area, showed up exactly when they stated and really worked with my tight schedule and time frame. I will use them again on a future deck project.
Description of Work: Installed a forty foot long arbor against my fence line. They really went above and beyond with my desired timeline and finished the job according to schedule. The arbor looks fantastic. The did come out right away and flip one rail due to a small gash being on the board - purely decorative item.
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Yes, I recommend this pro
$2,400
Edward C.
05/2010
decks, fencing
+ 0 moreOur experience with American Fence and Deck was great. They were always quick to answer their phone. They came out and gave us an estimate within a day or two of our first call. We waited about a month before giving the go ahead to begin (we had to get HOA approval). They then returned the following week and it took them about a week to complete the job. We couldn't be more happy with their services. We would definitely use them again and recommend them to others.
Description of Work: American Fence and Deck built a small wooden picket fence and gate enclosing our pool. The fence was about 15' long and 4' tall. They Also built a Trellis-like fence in our back-yard to hide the A/C and utilities area of our house from view. The second fence was about 35' in length by 8' tall. In addition, two 4' x 8' trellises were installed in the pool area of the yard. Everything was buried appropriately deep and cemented into the ground. Also, due to a knee injury my wife suffered not long ago, we had them modify a portion of our existing deck. They halved the step height on a portion of our deck so that the steps are now only 4" instead of the original 8" steps in that area. They also installed new rails onto the newly modified area.
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Yes, I recommend this pro
$2,500
Kathleen M.
01/2010
decks, fencing
+ 0 moreWe were impressed with the bid and knowledge of the foreman who bid our job. Of the 5 or 6 companies I contacted, Brad was the only one who showed up on time and returned the bid to us whe he said he would. This is why we ultimately hired them. In the beginning, we did have problems with several aspects of our very large job, and had to get Travis, the owner involved once it was apparent some projects needed to be redone. It got to the point I was afraid we might be too expensive to fix... Once Travis came onsite and took charge of it all he made us very confident that it would all be taken care of - and it was. The lot clearing took longer than expected, but once they got a different worker in it was finished up quickly and looked great. The crew that did the original stone work (flagstone and garden wall) did a sub par job and then ditched town rather than come back and redo - but Travis brought in another crew to redo the entire patio (no extra charge to us) start to finish and we are extremely happy with the results. Same with the wall/door inside. The first guy couldn't match the texture on the new wall, so Travis brought in a restoration company to retexture the whole room and foyer so it would match. Even though we live an hour from him, once he got involved in fixing our issues, we saw him nearly every day until the work was completed so he could check on every aspect to make sure we were happy. Despite the hiccups in the beginning, we would recommend Travis and his company to anyone. What could have been a contractor nightmare story turned into a “Job Well Done”. He isn't afraid to get personally involved if necessary and will make sure you are completely satisfied with the work before he is done.
Description of Work: Constructed “horse fence” around backyard of 1.2 acres to match neighbor's existing fence. Cleared Lot of backyard of 1.2 acres including some tree removal. Constructed rock wall around plant beds the length of front of house. Constructed approx 700 sq ft of pad and flagstone patio with fire pit and 12 ft of bench. Covered approx 400 sq ft of existing patio with flagstone. Poured extension to existing driveway. Enclosed interior dining room opening and installed french doors to create office.
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Yes, I recommend this pro
$22,650
Liz D.
08/2008
fencing, wrought iron
+ 0 moreOverall, the job went well. The company's estimator showed up when scheduled and made several suggestions that made for a better-looking fence. On the first day of construction, the contractor was several hours late because its workers needed to complete another job. However, once they arrived, it took them only 3 or 4 hours to install the fence posts despite the rock that made digging the post holes difficult. On the second day, the workers showed up promptly a 7 AM, as promised, and completed the job by 11 AM. They cleaned up the job site before they left.
Description of Work: Demolished and hauled away an existing wooden fence. Installed approximately 60 feet of 5-foot high wrought iron fence with a gate. Once they got started, the work was accomplished in two days. On the first day, the company installed the fence posts and on the second they demolished to old fence, installed the prefabricated fence panels, and the prefabricated gate. It took a total of 9 hours to do the job.
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Yes, I recommend this pro
$3,000
Contact information
20134, San Antonio, TX 78259
http://www.americanfencedeck.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fencing,
Decks and Porches,
Animal Fencing,
Wrought Iron,
Pressure Washing,
Deck Maintenance
FAQ
AMERICAN FENCE & DECK is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
AMERICAN FENCE & DECK accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, AMERICAN FENCE & DECK offers free project estimates.
No, AMERICAN FENCE & DECK does not offer eco-friendly accreditations.
No, AMERICAN FENCE & DECK does not offer a senior discount.
No, AMERICAN FENCE & DECK does not offer emergency services.
Yes, AMERICAN FENCE & DECK offers warranties.
AMERICAN FENCE & DECK offers the following services: FENCING INCLUDING SPLIT RAILS, VINYL FENCING, PATIO COVERS, ORNAMENTAL WROUGHT IRON FENCING, STONE & BRICK COLUMNS, AUTOMATED GATE OPENERS, RANCH & FIELD FENCING, GAME FENCING, CHAIN LINK, CUSTOM DECKS INCLUDING CEDAR, REDWOOD, TREATED PINE, & COMPOSITE MATERIALS, DECK & FENCE CLEANING, SEALING & STAINING.
Ask for details.
Contact information
20134, San Antonio, TX 78259
http://www.americanfencedeck.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM