All Appliance Repair

I have contacted and informed them that they overcharged me for the valve. I called around and the valve should have only cost $30 instead they charged me $289. They refuse to be responsive to my contacts. I have also contacted other repairs shops and there estimates were $200 less then what I was charged through Appliance Repair Service.

Nothing seems to break during business hours - I called the company after 5:00 PM but had to leave a message as the business was closed. Around 7:30 PM, I received a call and a promise to be at my home between 10:00 and 11:00 Am the following morning. At 9:00 AM the next morning the service technician called and said he could come earlier and actually arrived around 9:30 AM. Immediately diagnosed the problem, had the parts on the truck, and within 30 minutes the job was completed. Very professional and courteous. He even waived the travel charge since we had already defrosted and cleaned out the freezer.

To begin with, only on the final visit did a technician actually make any effort to diagnose the problem. The procedures that were followed, up to that point, were strictly "Remove and Replace". Since the original door switch was not tested to see if it had actually failed, there is no way to know whether it did or not . . . it may have been a perfectly good switch. While there was a component (a resistor) fried on the original circuit board, the technician never really looked at the board to determine whether that resistor was the one associated with the door switch. He assumed that, if there was a fried component on the board, then his "diagnosis" was correct. In addition, there is absolutely no way that he could have tested the functionality of the machine before writing "Works as should." Within a couple of hours, the first load of laundry was run through it and it did NOT work as it should. The second board replacement effort was, as was the first, done from a "Remove and Replace" approach that assumed that replacing that board would solve the problem since the board also had a fried component. That time, however, my wife was in the room when the technician tested the machine and it was obvious that it was working no better than before. At that point, without opening the back of the machine, the technician stated that the motor was burned up and needed replacing. When the second technician, Jeremiah, came on the scene, the only reason he actually realized the nature of the problem was that he actually opened the back of the machine to replace some parts (trying to avoid replacing the motor). Apparently, the problem with the bolt was patently obvious but he did not at that time mention that problem. Only after he made another trip out, presumably with the motor, did he mention the problem with the bolt that he had found on his previous visit. During this whole episode, my wife and I both placed numerous calls to the ARS office trying to reach Jeremiah or Wally (the owner). Neither of us ever got to talk to either of them when we called. We left several messages for each of them and, occasionally, they would return a call; however, as it became apparent that we were not only dissatisfied with their work but not willing to continue to pay them for NOT fixing the machine, the returned calls were less common. In the end, when it became apparent that the machine was going to cost approximately the same to fix as a new washer would and, also, that neither Wally nor Jeremiah was going to return our calls, we purchased a new washer and dryer pair. At this point, I am considering whether the effort to file a Small Claims Court lawsuit to recover our $464.88 would be worth the cost in time, aggravation, and expense. Wally, the owner of ARS, has not returned any additional calls and probably never will. Under NO circumstances should ANYONE ever have any dealings with ARS - Appliance Repair Service (Appliance Repair).

An excellent experience.

We assumed the $200 would be near the cost of the part and signed a credit card receipt. Not once did the repairman even hint that we might be better off buying a new stove because of the high cost of the G.E. control module. The repairman returned and installed the part on Dec. 20, then wrote out a bill for $675.96! In shock, we asked him to take back the part offering to pay for the service call and labor, and buy a new stove. I called the owner, Wally Burton, who refused to take the part back and blamed the no-return policy and high price of the part on G.E. We had already checked Consumers Reports best buy for a Hotpoint for $350 and a G.E. for $450. We are outraged that Wally Burton is taking advantage of unsuspecting people and should be held accountable. If we had known what Appliance Repair Service was going to charge for the replacement part, we could have purchased a new stove and saved over $200.

I did not realize that when you don't use an authorized dealer, they can charge you any price they want for parts. I think I was hugely overcharged on three different occasions for parts. I did contact them about this overcharge, but they did not contact me back. They have a yellow-page ad that says that they fix sub-zeros, but it does not mention they are NOT authorized dealer. I found out that I was overcharged after I spoke with an authorized dealer and told him how much I was charged.

The technician came out and looked at the dryer and told me I needed a new timer. He came back several days later and installed the timer. The dryer still did not work. I called and the technician came out again. When he left, the dryer still did not work. I called yet again and they sent two different technicians. When I tried the dryer, it was still broken. I have called several times, and am told to leave my name and number so the owner can return my call. He never does.

PHONE REPRESENTATIVE WAS PROFESSIONAL AND COURTEOUS. THE REPAIR REPRESENTATIVE WAS KNOWLEDGEABLE, FRIENDLY AND VERY TIMELY IN HIS ASSESSMENT OF THE ISSUE AND THE RESOLUTION. CAME PREPARED TO RESOLVE THE ISSUE.