Alexander Services A/C & Heat

Was very fast once the problem was identified! The outside unit was replaced in less than 2 hrs once they started! Took less than an hour for my condo to cool down completely!!!

It’s working perfectly. It’s a good way to start a Texas spring-summer.

Good. It was recommended that the condenser coils be cleaned as they were visibly dirty. Joshua and I reviewed past maintenance service records and I opted to have the work done to insure better service during the Summer. After receiving quotes for replacement UV light or fixture, I chose to wait with that service at this time. Joshua was very cooperative and respectful, with no pressure about performing work.

Really well. He did a great job and I would use him anything in San Antonio Texas for sure. I would recommend him.

Very good. Every time he comes he's very thorough about it. And whatever is wrong, he knows about it.

They were great! They arrived on time, took their time with the work. cleaned up, and answered all of my questions.

They did a good job and they are very hardworking people. They did everything they said they would do and I have nothing bad to say at all.

Mike was very thorough and inspected all components on both of our units to ensure safe operation. He was able to repair a part instead of replacing it. Their pricing is very reasonable.

Provider was professional. I feel that he was thorough in his inspection and I appreciate his honest report on our AC units with no pressure to proceed with additional services.

Leo and staff were very professional and punctual. The units passed inspection with flying colors. Very satisfied with the service.

They were very professional in their analysis and recommendations for my 15 year old air conditioner and provided excellent financing to accommodate my circumstances. The workmen were extraordinarily polite and offered explanations for all duties that they carried out. They were able to complete the task within 24 hours and left me, my wife and our 2-month old infant with a cool restful environment.

Leo performed a very thorough inspection of the interior and exterior unit. He provided a detailed report and instructed us that we need to clean the unit. He performed all services that day. He also followed up to ensure that the unit was functioning in tip top shape.

My old system was nearly 20 years old and maintained for a portion of that time by Alexander Services. But the decision was made, after a recent service call, that we needed to update in order to reduce our electric bills and provide better (consistent) cooling in the summer months. The entire process was seamless. The technicians arrived and provided me with several options for a new system. Each option was explained in detail and I feel that I was then able to make an informed decision. There were several options presented that fit my needs and budget. There wasn't any pressure to make a quick decision. It was just informed decision making. I did get two other companies to provide me with their cost estimates. One never returned my calls, and the other was about 15% more expensive, and they wouldn't install on Saturday. I needed the new system installed on Saturday, because I just had a new litter of kittens, and the heat was no place for them. The overall project took a shorter period and the entire installation crew was very professional. Once the system was installed, they took the time to inform me of how to properly operate and maintain the unit. I chose to have Alexander Services provide a quarterly inspection to include changing the air filters. You see, I have allergies, and I find that a clean filter helps with my allergies and my pets too. They really did a great job. I'm not that good at customer reviews, but I hope that I can offer someone the satisfaction in knowing that I was most satisfied with their high level of professionalism, care for my immediate needs, and my ongoing service needs. Means a lot these days. I don't know much about the intricacies of the A/C system, but then, with Alexander Services as my service provider, I'm able to rest easy by knowing they are always watching out for me. The thermostat is set at 74 today, and I'm happy. It's 100 outside!! I had to call my electric company to be certain the bill was right, nearly 30% lower than last year this time, I guess the unit really is a lot more efficient, but 30%!! Wow! That savings went right in my pocket. My what a list of happy customers they must have!! I told them to add me to it. This is a really small market, and you must earn and maintain a great reputation in order to be "the best". They really are the best, and that's why we chose them.

Alexander Services came out to unclog my condensate line. They failed to correct the issue the first time, so they came back again a few days later. On both occasions, I explicitly stated that I wanted them to make sure the fittings were sealed properly. Weeks later, my ceiling starts leaking. My drywall in my bedroom and bathroom is soaked and damaged. I call a plumber to check it out. Apparently, the leak came from the condensate line-- it was not sealed properly. I call Alexander Services and tell them what happened. They tell me they'll have to check for themselves. Leo, the owner, comes out and basically says it's not their fault. The joint is leaking, the pipe was sealed with their tape and yet he claims they never touched it. Why tape the pipe up if you didn't touch it? In a nutshell, they are not standing by their work. They couldn't get it right the first time and it looks like they couldn't do it the second time either. I gave them the opportunity to make things right but I guess doing the right thing is not important to them.

Noticed at 7 am the house seemed warm. Called at 8am, got an immediate answer and someone was out to the house by 8:30. After looking at the inside and outside unit, I was told that the unit just needed freon for now and that it was an aging unit. It would eventually need to be replaced. They said Unit would be fine with adding Freon for know. They were courteous, respectful during the visit and with the rest of the family while they did their work inside the house. They were here total about 1 and 1/2 hours and were respectful of my time because I did need to get back to work. I was told about Alexander Sevices by a friend about 5 years ago. I have used them several times in that period. They have always been quick to respond even iI have had to leave a message. ( I appreciate the a happy and Cheerful greeting by the owner on the message machine if you have to leave a message!) they have always been quick to come out and worked with my schedule. They are proffesional, courteous and friendly. I would definitely recommend their services!!

We had the opportunity to share our experience with Alexander Services AC and Heat with a veteran air conditioning professional ? and now feel that we were sized up as senior citizens and taken to the cleaners in a scam. We always considered ourselves to be too savvy to be fooled in such a severe manner, the total cost $1,871, but perhaps that confidence made us all the more vulnerable. Based on reviews from Angie?s list we called this company when our AC failed to cool properly. After inspection, Mike showed us two sets of numbers as estimates. The lower estimate plugged us in for routine ?preferred prices? maintenance. When we questioned the costliness of the repair, he pointed out that we would be receiving ?preferred prices? which would get us the very best prices available. When we mentioned that perhaps we should explore other options (e.g. new unit, other repair services) Mike restated that we were getting the best repair prices available ? and that replacing the unit would cost over $10,000 ? that AC replacements had become very expensive recently and the price of freon had increased dramatically for older units. We were reminded of their good reviews on Angie?s list. Being a complete novice about AC, I was impressed with his claims of a tremendous success rate with the ?Stop Leak? product that he recommended for $200. But Mike did not say anything about how some professionals consider this product and the dye he injected to be potentially harmful to the AC. Considering our home was very warm now, and filled with friends watching a Spurs game, our only reasonable option seemed to be to buy the freon and other ?needed? services from Mike immediately. However once the work was completed, we were told that our AC was dry ? that it took ten pounds of freon to fill it. But Mike said he only charged for eight pounds ? made me wonder if he put in six pounds ? or maybe none at all. We paid $998 for freon alone but have since learned that two other companies we checked charge $60 per pound ? even for the older, more expensive freon. As Mike left we were told that we would get even greater discounts if we would give him a positive rating on Angie?s List ? the more positive the rating the greater the discount. Extra discounts would also be available if we requested him by-name for future repairs. His comments after the freon and repair left me confused ? as Stop Leak supposedly always worked in these situations ? what future repairs could he be talking about? In a return visit the next week, Mike told us that freon was leaking from the AC due to rust in the coils. He gave an estimate of $4,600 to replace the leaking coils and had to be emphatically told ?no? before he believed that the combined $6,471 for just repairs ? and not a new system - was never going to happen. At the start of repairs that first night, I was all but guaranteed success. Leaving, Mike told me how to use Angie?s List ? and by-name requests ? to get discounts on future repairs ? that were supposedly unnecessary due to the $1,871 bill that I had just signed. A week later when Mike gave me further repair estimates of $4,600 to replace the coils ? too late realized that I had been duped. But the most disturbing development was later, when the company that did the original installation reviewed the AC and did not find a leak. Two measurements since Mike?s initial visit detected zero freon leakage. The second installation/repair service owner told me that the ?contactor relay? replaced at a cost of $280 was LIKELY the only problem. Now, nearly a month later freon is not leaking and our AC works just fine. At least we did not pay the additional $4,600 for the recommended ? yet by all indications - completely unneeded additional repair work. We turned down a settlement of $500 to share our experience with you. We feel convicted that we need to act to protect others ? this is more a matter of principle than it is of money.

I had an air conditioning and heating system that was original to my home that was built in 1983. While it was still working it was in need of repair. I received several bids and none of them seemed what I was looking for and all were for systems that according to Consumers Report were not within the top three recommended. I asked Leo to look at my system and he gave me a bid that was lower than the others and was for a system that was listed number 2 in Consumers Reports. Both number one and two are made by the same manufacture. He gave me a discount and once I agreed on the date to have the work done it was done in one day. Troy the installer was just excellent and gave me several helpful tips on care and maintenance of the new system. They had to remove the door jam to get the new unit in and Leo had a service come out and replace it. I was very happy with the unit, the price and the installation. Leo then gave me information on any extended service plans available and with no pressure to select one. I would highly recommend Alexander Services and will use them again for any of my air conditioning and heating needs.

Leo from Alexander Services A/C & Heat came out to the house to do a checkup prior to us selling our house. He came up with a whole list of items. 1. $110 service agreement that is supposed to give some sort of discount. What I think it is a sales tool to get us to think we are getting a better deal. 2. Replacing the breaker box because it was originally wired wrong. for $450 3. Seal a duct opening for $43.47. I'm not sure what he did here. We sold our house 1 week later and the inspector found a duct opening that needed sealing within easy sight of the ladder. So I don't know I paid for something else to be sealed or not. But they certainly didn't look very hard for other openings if they did. Based upon everything else, my gut tells me that I paid $43.47 for nothing. 4. Condenser coil cleaning $153.36 (seems over priced to me) 5. Tubing installation $54.51 (Not sure what this is.) One of the things I mentioned while I was receiving the quote was a way to unclog the primary drain line just because my agent had mentioned it. Leo said it wasn't necessary. I said that if we received any issue on the inspection report, that I might ask for his support since I was spending $920 on getting everything fixed and Leo said no problem. We got the inspection report. And it had several things. But the buyer only requested 1. Having a t installed in the drainage line to allow bleach to be added to clean it. 2. Insulating the drainage line 3. Fixing the duct opening. I sent these items to Leo along with the inspection report. He took a couple days and I'm not sure if he came out or not. But he called to discuss the items and tried to upsell me to installing a new system including ducting. When I explained clearly that I only wanted to fix the three things, he said that he would get back to me in a few days with a quote. After all that had occurred, I went ahead and fixed the items myself thinking that I couldn't afford these prices. Leo called back today and began to give he his quote. The first item was $199 for adding the t-fitting into the drainage line. Once I got the parts for less than $10.00 including glue, this took me less than 5 minutes to fix. I couldn't take anymore so I explained that I did the work myself because I couldn't afford his prices and to have a good day. If you use these guys, please be prepared for the up sell and don't by the service agreement. Didn't seem to do anything for me. Chris

I've always had excellent service from Alexander Services, whether it be for a regular maintenance call or for an emergency. I highly recommend this company.

I have now used these guys a few times and must say that I am always treated with the utmost courtesy and respect by them...I always have an excellent experience...I would highly recommend them to anyone who is in need of heating or a/c repair. They are a very professional and knowledgeable team that always come prepared to do the job. A+

My AC unit for the 1st floor froze up and stopped cooling. I called Alexander's because I know others that have used them and have been very satisfied with their knowledge (ability to diagnose the problem and offer the right solution) , professionalism, punctuality, and reasonable price as well as good scores on Angie's list. My AC is just about ready to be replaced. I am planning to replace next year so needed them to get it up and running again without a huge cost. He, Mike, was able to do that in a short period of time. My problem was a leak, it's an old system and keeps springing leaks, and freon replacement. They were all of the above, knowleable, punctual, professional , and cost effective. Thank you Mike, the temperature is back to normal! Alexander's will be at the top of the list when I solicit bids for system replacement in 2013.

They did a really great job. They were thorough, professional, very quick at doing the job, very friendly and really did great work. They prices are the best. We shopped around and we were very satisfied on the job and will use them again.

I called for an by annual a/c heating check. They were very polite and punctual. Leo made several suggestions on increasing the efficiency of our a/c unit and longevity of our system. Overall a great experience!

They were pretty good. We haven't any issues since.

Excellent Service & Price...I am a customer for life.