Alamo Water Softeners

One of the worst experiences I have ever had in my life with a company. They came to install a reverse osmosis system to our House that was to be leased in the following 2 weeks. They left, and after a few hours when we returned to the property. The reverse osmosis system was leaking immensely. It completely flooded our kitchen about quarter of an inch of water. Our kitchen had been recently re-done (finished about 4-5 months prior) and it costed over 25,000 Dollars just on the cabinets and counters. The system flooded at least 4 cabinets. And it went under the cabinets and into the walls. There was already visible damage of warping and expanding from the wood. We kindly requested them to come and fix their problem and pay us for the damaged. This is when they brought in an incredibly rude employee called Randal Booth. He was very rude to me and my wife, he wouldn't let us speak or explain, he tried to diminish the damage, and tried to blame us. My father has been in construction for over 40 years, he works with builders that build custom homes or luxury homes. So he has experience with pricing. We brought a very very very modest quote of repairing the kitching (removing everything, drying the walls, and installing new cabinets, and then re-installing everything else) This meant we had to properly remove the Granit as well as remove all the sink and plumbing and some electrical (because of the oven and gas cook top) on top of we would have needed to remove at least a foot of backsplash plank. Then remove 4 cabinets, and install 4 new cabinets, granite counter again, sink and all plumbing, cooktop and oven, and then backsplash plank, paint and caulk and finish everything. My dad's quote was around 7,500 USD to do everything (including buying new cabinets from American Woodmark, which were the same brand we had recently installed). The quote was modest because he was going to give me a friends and family discount and ask favors to his electricians and plumbers and painter work friends. Randal proceeded to rejected the quote and asked to bring his own licensed contractor. Which we allowed him to do. My father was present when the contractor came in. First of all, the contractor tried to diminish the quality of the cabinets saying that they were cheaply homemade cabinets painted on site. Which was a complete lie. They were purchased at Home depot Bandera and were American Woodmark. I have the receipts (which were sent to Randel but he ignored them) Then the contractor proceeded to say that he would get done the project in a couple of hours, and he said he would just remove the current cabinets without removing anything else and installing them. This would completely risk our kitchen for even more damage. Randel then proceeded to give us a settlement offer of 1900.00 dollars of so. I was not pleased with the offer and I told him just the cabinets alone costed about 450 each and we got them at a sale event in Home depot and with some extra discount percentage because of the credit card. So I told Randel Booth that instead of taking his settlement offer, I would prefer his contractor to come and do the work for the 1900. Then he started stalling and not answering. He asked for proof of the cabinet costs and I sent it, and more stalling happened. Then after like 4 MONTHS of waiting, I contacted The Marketing Manager on Linkedin and made her aware of the situation. Randel emailed me saying he wanted another contractor to come in and get a quote. Which I told him no, he had his opportunity and I didn't want to bother the tenants. All in all its been 6 months we have 4 warped cabinets and Alamo water softeners has fixed this issue. We now will start talking to a lawyer to assess the situation.

It went very well. Both workers were very kind, thoughtful, knew what they were doing, considerate of our situation - I LOVED them.

Excellent service.

I had called a few other places and assumed that buying a water softener was complicated and expensive. Alamo Water Softeners made the whole process easy and they were significantly cheaper than the competition. The man who helped me was David Carbajal and he took his time to make sure I understood everything and even followed up two months later to test my water and refill my tank. I am extremely happy with the product and the service and would recommend to anyone.

I made arrangements for a quote and the sales rep, David, came out as scheduled. He took pictures and consulted a supervisor as to the installation. He explained there wouldn't be a problem and I agreed to have AWS do the work. David told me I would get a call within a few minutes to arrange a date. After two days and nothing, I sent an email stating that I was disappointed with the company for not calling. I immediately got a call from David who said he was told that calls were made to my number, but it would go straight to voicemail. I asked if that were the case, why wasn't a message left. He had no answer, but said the office would call me shortly. The office rep called back a few moments later and told me she'd been trying to call, but all they've been getting was a busy signal. So which is it? My phone had been receiving calls as usual. I agreed to go forward with the installation and made arrangements to be home. Rick, the owner, called me a few minutes later and apologized. He said we were all set and they would be there Monday. On the day of the installation, the plumbers arrived and had no information about the job or how they would proceed. They said they were only given a drawing. They called Rick and said they were told they couldn't do anything until he worked some things out. I called Rick and he said he was going to meet with his team and that the job would require another permit to move the water heater. He said he was going to re-schedule the install. All this after a consultation, photos, reassurance from the owner and making arrangements to be home from work. This was a waste of time, very unorganized and very unprofessional. I had no more confidence in this company and told Rick I didn't want to re-schedule. I'll go with another company.

came on time, replaced old softener with new one. explained how to use. compared Britain, kinetic and oasis water softener brands. AWS was best value for the money

I had the system installed in December 2017. Wanted to wait a few months before I posted a review. They came on time and went right to work. They took out my old system and installed the new system. Everything was perfect. The new system is working perfectly and the water taste wonderful. I am very happy with the company and the system. I would definitely recommend them.

Work went well. The service technician was polite, prompt, knew what he was doing, did not cut any corners in installing the unit.

The work was professional, and the product good. I initially had a complaint related to follow-up but "Trevor" the company owner himself came to my residence and acted in such a customer friendly and understanding manner - all complaining is nullified. This is a very conscientious company with a fine product.

Great job, very thorough and explained everything as he completed the job.

Very professional, punctual and patient. Even came out 6 months later to do follow up on installation to make sure we were happy and everything was running as it should. Great service and I will definitely recommend

They Professional, knowledgeable, they did what they say they would do, and They are very reliable

Perfect installation and even gave me an outside soft water hose bib

Well. Very professional. Cost was ok. Punctual. But I’m still waiting for a 1 month follow up call.

Great product and servicd

Pre-installation site inspection and product offerings with Jason, Alamo Water Softeners' Water Consultant, was thorough and informative, allowing us to easily make an informed decision on whether to proceed with replacing our existing softener, and which Alamo Water Softener would be best for us. Installation was accomplished by an exceptionally efficient and knowledgeable technician, Eddie, who insured the location and configuration of the new softener's resin and brine tanks were satisfactory for us. Installation included replacing most of the indoor copper water lines with PEX supply lines and new shut-off valves. The electronic control valve included with the new softener provides significant system information over the previous softener's mechanical control valve, including displaying a notice when salt needs to be added. Installation included 200 lbs of water softener salt crystals.

It went ok

Everything is fine. They did a good, professional, fast and complete job. The system seems to be working fine; no problems or complaints.

We were satisfied with everything.

installed and prompt service!

It took a week to get someone out here. When he came all he did was check the softness of my water and then he left. He told me someone else would be coming out to fix it. I never heard anything else so I called them back and they had no record of my visit. So I rescheduled someone to come out and fix it and they did come out and take care of it finally. I think it was just a miscommunication but it was a little bit frustrating. They did a good job though and I would hire them again

Exactly what I needed.

unknown

AWS was very helpful, informative, and professional!

Wonderful! On time, professional, clean and thoroughly explained work performed. Great customer service! Jason was great to work with. Very informative, polite and personable. He was available to discuss options quickly. Represented the type of customer service you don't see often. Love that they do a follow up visit to make sure everything is working properly. Highly recommend!