Aladdin Cleaning & Restoration

Air Duct Cleaning, Carpet Cleaning, Oriental Rug Cleaning,

About us

Aladdin has been locally owned and operated since 1956. We are located near downtown San Antonio and have locations in Boerne & New Braunfels. We currently employ 25 individuals. No subcontractors are used. Pricing is determined before each job and we measure by the sq/ft. Travel charges apply outside of loop 1604. Additional charges apply for after hours services. We accept all major credit cards, checks & cash. Don't forget to ask about the Angie's List discount. Additonal faxes - (830) 816-5254, (210) 736-1825, (830) 816-5254. Award winning. Additional DBAs - Aladdin Cleaning & Restoration Inc, Aladdin Sales & Services Inc.

Business highlights

68 years of trusted experience
Emergency Services Offered

Services we offer

Cleaning & restoration - oriental & area rugs, carpet, drapery, furniture & upholstery, air ducts, tile & grout, odor removal, hardwood floor. Fire & water damage, water extraction, mold & mildew remediation.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8175 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
2%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 51-175 of 175 reviews

Rocky W.
11/2012
5.0
air duct cleaning
  + -1 more
It was very easy to schedule the appointment. The estimator was very professional and courteous. George and Benny who performed the work were awesome and very experienced. I would definitely recommend Alladin and use them again.
Description of Work: Cleaned 16 air ducts and 1 return.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

LEONARD K.
11/2012
5.0
carpet cleaners
  + -1 more
Very professional service. Prompt, efficient, and superior results on some carpet with some staining. Would not hesitate to use Aladdin again.
Description of Work: carpet cleaning of three rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Rachel E.
11/2012
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
All carpets were cleaned and treated for pets. The gentlemen moved furniture as needed to complete a thorough cleaning. They did an excellent job and are carpets no longer have a lingering odor... they smell fresh! Last year they cleaned our Oriental Rug for pet stains and did a great job, as well. We will continue to use them when needed.
Description of Work: All carpets were cleaned and treated for pets. The gentlemen moved furniture as needed to complete a thorough cleaning. They did an excellent job and are carpets no longer have a lingering odor... they smell fresh! Last year they cleaned our Oriental Rug for pet stains and did a great job, as well. We will continue to use them when needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

paul V.
10/2012
5.0
air duct cleaning
  + -1 more
arrived late. didn't call to say when they would arrive. stated they called a second number, but i didn't give them a second number.when they arrived they started promptly and finished in the time they quoted. did the work they contracted for and explained how it was done and the overall results.. please with the results and would use again if needed. if on a tight schedule yourself, i'd be pinning them down to the first appointment of the day
Description of Work: air duct and blower on furance cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$440

Response from Aladdin Cleaning & Restoration
Member- thank you for taking the time to review your air duct cleaning experience! I apologize for any inconvenience that was caused to you for our crew's poor timing. I will definitely speak with our operations manager, because it is mandatory procedure to call all customers prior to their appointment, so trust me, I will get to the bottom of it. Customer service and satisfaction is our number one priority and sometimes mistakes do occur, as in your case with the crew running late. I will be sending you a $50 gift card in the mail, which can be used for any of our other services for the inconvenience we caused. Thank you again for choosing Aladdin and we hope that you will consider giving us another opportunity in the future for any additional cleaning needs.

Donna W.
10/2012
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
From start to finish they were professional, extremely knowledgeable, and always on time. I highly recommend their services and will definitely use them again.
Description of Work: Cleaning of 4 oriental style rugs at their company; cleaning of couch at their company - included pick-up and delivery. Cleaning of carpet in one room; repair of one rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Aladdin Cleaning & Restoration
Member- thank you for taking the time to review Aladdin! We appreciate all of your kind remarks and I will be sure pass on your comments to my boss and everyone involved! Please let me know if there is anything else we can do for you!

Margaret F.
10/2012
2.0
air duct cleaning
  + -1 more
I am in the process of renovating a new house. The registers had been sealed with silicon caulk to the ceiling. While the technician knew to cut through the caulk, he was less than diligent and rigorous. The result was sheetrock damage at several of the vents. Four required Spackle to repair and repainting and one required a patch because a twelve inch strip of sheetrock was pulled from the wall. A word to the wise ? if your registers are caulked, cut them away in advance. In one room I had a thick layer of dirt in a circle around where they had placed the tarp. The carpet is filthy now. Think twice. A full refund was received plus and apology!
Description of Work: Cleaned 9 registers and the ventilation system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$248

Response from Aladdin Cleaning & Restoration
Member- we apologize for any inconvenience we may have caused you. Customer service and satisfaction is our number one priority, and in your case that was not the case, and we truly apologize. Our operations manager has been in contact with you and it is my understanding that you did not want us to come back out and clean your carpet or repair the damage that you claim occurred. I would like to offer you a full refund of the $248, we do offer a 100% satisfaction guarantee, and it is clear that we were not able to deliver that in your case. Please feel free to call or email and I will issue the refund. Thank you and again we apologize for the poor experience. Meg Walker, meg@aladdincleans.com 210-736-1821

Jennifer S.
10/2012
5.0
air duct cleaning
  + -1 more
Great! Spent time looking at everything. Then didn't charge us because no services were needed. I would highly recommend this company!
Description of Work: They came out to clean our air vents. Opened up all the vents, dryer vent and checked some things in th attic. Thy said everything was clean and didn't need to do anything. Very professional, explained everything showing as they went how each area was clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike F.
10/2012
5.0
oriental rug cleaning
  + -1 more
A cleaning job excellently performed, promptly delivered, and very helpful and pleasant experience.
Description of Work: We had 2 small and 2 large Oriental rugs clean at this time and have had similar work done in the past. The work was excellently performed and timely delivered. Of particular note is the fine work of the delivery person, Luke, who was very helpful in unwrapping and placing our rugs-- he has a friendly and helpful demeanor that, along with the excellent cleaning job, makes this household task easy and pleasant. Many thanks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jeffrey W.
10/2012
4.0
oriental rug cleaning
  + -1 more
I called, made and appointment to drop the rugs off and they were ready when promised
Description of Work: I have 5 rugs cleaned and also put two rugs on consignment

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Venkatesh R.
09/2012
5.0
air duct cleaning
  + -1 more
I had them scheduled to come around 10:00 but they promptly called me and informed that they could come earlier. Two guys came and had a look at the duct and said that it is pretty clean and no need for cleaning. My house is 4 years old. They also opened the AC unit and showed me like what needs to be done. When I asked them how much I owe, they told me nothing I was really surprised. They were honest and did not push any other service. I highly recommend them.
Description of Work: Air duct Cleaning for my 4 year old house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary F.
09/2012
5.0
carpet cleaners
  + -1 more
Daniel J. & his assist. took their time cleaning & treating several trouble spots from that had been soiled from pet stains. Other carpet cleaning companies had cleaned them before, and as soon as the carpet started to dry, the stains came back. I explained this all to Daniel. It was obvious from start to job finish that they take pride in their work. They wore shoe covers while working, which noone else has done before & they even gave me 2 little bags of doggie treats when they left. It's the "small, little extra" things like that let you know that they appreciate your business & want you to be a return customer. Oh, & they also left me with shoe covers to wear while my carpet was drying.
Description of Work: 275 sq ft carpet cleaning & SR treatment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177.5

Response from Aladdin Cleaning & Restoration
Thank you so much for taking time to review us! I will definitely pass the positive feedback along to Daniel and his Manager! Please let us know if there is anything else we can do for you! We greatly appreciate your business! Thank you, Meg Walker meg@aladdincleans.com

Gentry J.
08/2012
5.0
oriental rug cleaning
  + -1 more
We have used this company’s rug-cleaning services in previous years, both routinely and after a flood, with consistently good results.We had 7 oriental rugs, small to large, cleaned for $800.
Description of Work: Cleaning of oriental rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Joanna L.
08/2012
4.0
oriental rug cleaning
  + -1 more
I was very happy with the job they did. You have to drop off the rugs to them, and it takes a while to have the work done and you also need to have an appointment. But the work they do is great and I would absolutely use them again.
Description of Work: I took a rug to them to have the fringe removed and also to have the rug cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

Angela B.
08/2012
5.0
oriental rug cleaning
  + -1 more
They do a very good job. They have been cleaning my rugs for years. They offer special throughout the year, and I usually use those.
Description of Work: I took in some Persian rugs and had them cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Brent J.
07/2012
5.0
floor cleaning
  + -1 more
They were on time and very thorough with the estimate. It seem like a competitive price but we decided to wait to have the service done.
Description of Work: They gave me an estimate on a floor cleaning.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan M.
07/2012
5.0
house cleaning
  + -1 more
The service went very well. They did an excellent job and were very timely. They have a very friendly and courteous staff.
Description of Work: They came and cleaned our house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

michael S.
07/2012
5.0
oriental rug cleaning
  + -1 more
The service went very well. I am very please with them. Their prices are reasonable and they are easy to deal with.
Description of Work: They did some repairs on some oriental rugs. They cleaned one and repaired the edges of three other rugs. They also did some stitching repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Woodie M.
07/2012
5.0
air duct cleaning
  + -1 more
They also do water restoration after a flood or fire damage, they clean carpets and expensive rugs and air duct too. They did excellent on both and we had rugs cleaned and a couple of them repaired as we had moved back to the US from Germany. We pulled out our rugs and found that we have humps in them so they cleaned that and got them again so they were usable. They did a great job on that as that rug was 25 years old.
Description of Work: We use Aladdin Cleaning & Restoration for cleaning and repairing oriental rugs and air ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Cheryl B.
07/2012
5.0
air duct cleaning
  + -1 more
Excellent hours of operation for accommodating your schedule. I would recommend them.
Description of Work: Aladdin came to the house initially to do the work, but had some concerns about how secure the vents were to the junction box and recommended I have that looked at first. I agreed that could be an issue if they were performing a vigorous cleaning. However they did provide a more detailed estimate at that time and said they would return promptly after the vents were checked. They even recommend a company that would be prompt about the service. They returned after I had some repairs done. It is great that they have very accommodating hours. They were able to come after we got off of work one evening. They were very courteous and explained everything they were doing. They provided good tips about cooling the house. They cleaned up after themselves. They even re-attached a vent that was not secure to the ceiling. They kept us informed when they were running a little late. Great job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Mari R.
06/2012
5.0
upholstery cleaning
  + -1 more
This morning Mr. Bob Spalten came to my house to give me free estimate on cleaning one rug and furnishings. He promptly called to make appointments for two different crews. One to pick up the rug, another to come to clean my chairs and sofas. Few hours later two men wearing plastic booties arrived earlier than the scheduled arrival time. I am most grateful for that. After they observed what I need to be spot and steam cleaned; two sofas and 6 dining chairs. They brought in plastic corners to protect all my door frames, then they brought in the vacuuming tube inside my house. They laid down quilted pads under the furnishings to protect my hardwood floors. After finishing the job, they promptly put away their equipment and asked where I wanted the chairs back. These men were extremely very courteous and polite. Consider me a very pleased customer and will not hesitate to call this company again soon.
Description of Work: One of my dogs had peed on my rug and it went through my pad. I called Aladdin and have them to come and get this rug and my dining chairs and 2 small sofas. My dining chairs were spotted by guests and grandchildren. The sofas were dirty on the sides due to my dogs constant rubbings for their back rubs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Laura V.
05/2012
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
The gentlemen came to my house were friendly, courteous and honest. They did not try to charge me for "extra services" and performed great work. I would definitely hire them again.
Description of Work: Cleaned out the air ducts and dryer vent in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Jan G.
05/2012
5.0
carpet cleaners
  + -1 more
Beginning with Aladdin's customer service representative who took my call about carpet cleaning our experience was very positive. The customer service rep was able to answer all of my questions concerning carpet cleaning with some very serious pet stains! She was very knowledgeable and professional right down to scheduling someone to come out and give us an estimate for the service. The individual who provided the estimate for carpet cleaning services was punctual, very professional and also answered all of my questions. I liked their estimate (especially with the Angie's List 15% discount. We scheduled a date and time for he carpets to be cleaned. The two service people who came to complete the actual cleaning job, were prompt, very courteous and very professional. They explained the process of how they would work on the pet stains, and then the general carpet cleaning. They completed the job in a very timely fashion, they were extremely thorough in tackling a very difficult task ( the abundance of pet stains) they explained everything they did. Once they were finished they took us on a tour of their work so that if we felt they missed something they could fix it immediately. We found their work to be fabulous. I never thought our carpets could look so good again. They were very successful in removing both the pet stains and any pet odor. Customer service has followed up to make sure that everything is as it should be (and it is). The carpet looks unbelievable and a month later there are no signs of returning stains and no odor. Aladdin will be my first choice for all future services that they perform. Five stars and kuddos to Aladdin Carpet Cleaners! I am one very happy customer!
Description of Work: A large area of carpet cleaning that involved some very serious pet stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Iain & Luchy L.
05/2012
5.0
carpet cleaners
  + -1 more
. The rug was returned completed clean and in great shape on 04/23/2012. The technicians were very efficient, very corteous, very kind! (And very professional!) It was worth every penny. I strongly recommend this firm!
Description of Work: I had engaged the Services of another firm in Houston, to clean an area rug, prior to my moving to San Antonio. This company performed a very poor service, including delivering my item still wet from the cleaning proces. The rug was severely damaged with mold and mildew. I contacted Aladdin on 4/16/12. They were very prompt in attending my request for their services, picking up the rug on the same day that I called, right at the time that they told me that they would come (3:00pm!)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$277.09

Michael W.
04/2012
5.0
air duct cleaning
  + -1 more
They came out on time and first did an inspection of the ducts and the AC system. They showed us very clearly that our AC ducts and dryer vent were clean and did not require cleaning. They also showed us where some of our AC ducts had came unsealed, which explained the increase in dust lately. When they were done I was ready to pay them money for what they had done and they said "No sir we do not charge a service call fee and since your ducts are clean you owe us nothing. We take pride in our Company not pushing uneeded servies on to our customers." This was an awesome experience!!!!
Description of Work: We asked them to come clean all of our AC ducts and dryer vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aladdin Cleaning & Restoration
Thank you for the feedback! We appreciate you taking the time to rate our services. I will be sure to pass on your comments to the crew's supervisor. If you need anything in future please don't hesitate to call! Thank you, Megan Walker

Curt S.
03/2012
2.0
air duct cleaning
  + -1 more
And I will never use Aladdin Cleaning again for anything. The work was done but the process was stressful and they had no respect for my home or me. After they had left I had to clean the whole house. Dust was everywhere. They lack in professional skills. What a nightmare!!!
Description of Work: I had hired Aladdin Cleaning to clean my air ducts.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$475

Response from Aladdin Cleaning & Restoration
Member- we apologize for any inconvenience we have caused for you. Customer service and satisfaction is our number one priority. We strive to insure every job is done perfectly, however we sometimes do make mistakes. When we make a mistake, as we did in your instance, we would like to have the opportunity to correct the situation. We do offer a 100% satisfaction guarantee, so if you could please contact me, I will send you a refund for the services. We would also like to send a manager back to inspect the air ducts and if needed have them cleaned again, of course at no charge. We have tried several times to contact you regarding everything, so please call as soon as possible. My cell phone number is 210-601-7745 and the office is 210-736-1821. Again, we truly do apologize for the poor experience you had. Thank you, Megan Walker, Vice President.

Contact information

315 W Josephine St, San Antonio, TX 78212

www.aladdincleans.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Air Duct Cleaning,
Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
House Cleaning,
Ceramic Tile,
Drapery Cleaning,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

Aladdin Cleaning & Restoration is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 4:30 PM

Tuesday: 8:30 AM - 4:30 PM

Wednesday: 8:30 AM - 4:30 PM

Thursday: 8:30 AM - 4:30 PM

Friday: 8:30 AM - 4:30 PM

Saturday: 10:00 AM - 2:00 PM

Aladdin Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Aladdin Cleaning & Restoration offers free project estimates.
Yes, Aladdin Cleaning & Restoration offers eco-friendly accreditations.
No, Aladdin Cleaning & Restoration does not offer a senior discount.
Yes, Aladdin Cleaning & Restoration offers emergency services.
No, Aladdin Cleaning & Restoration does not offer warranties.
Aladdin Cleaning & Restoration offers the following services: Cleaning & restoration - oriental & area rugs, carpet, drapery, furniture & upholstery, air ducts, tile & grout, odor removal, hardwood floor. Fire & water damage, water extraction, mold & mildew remediation.

Contact information

315 W Josephine St, San Antonio, TX 78212

www.aladdincleans.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM
Saturday:
10:00 AM - 2:00 PM