Aire Serv of San Antonio

I've had Aire Serve for a number of years and I'm very happy with it. I've now switched over to another provider so I no longer have to worry about the other type, the freon or anything. I've had no problems with them; I've had them for years. Their price was competitive in San Antonio. I don't know what other prices are. I just know that I was happy with what I got. They're a really good company and I've had them for probably ten years. I'm not one to switch around companies and never know what you're gonna get from them.

I have been using them for years. I use them constantly; they have the service contract on my HVAC. I am not getting rid of them anytime soon.

Very well. AC was out 4:00 on Friday afternoon. Aire Serv had someone out by 6:15! Service technical was very thorough in looking at all possible problems. Test the freon and found it to be too low. The price we paid also includes our joining the preferred customer plan. Very good company!

awesome. Company so was so professional, I had them replace my corroded drain pan and add an overflow sensor. Awesome company

I used Aire Serv Heating & Air Conditioning for the air conditioner. I would never, ever use them again, never, it was such a bad experience. I had several issues. They put the unit and it was a brand new unit that they sold me but the people that they got out there didn't know what they were doing. I had a neighbor call me and tell me that they were sleeping, these guys were sleeping outside of my yard. I had to call them back several times because they put it in upside down, they put it in wrong and it wasn't functioning right. It took like months before I could get them back out and I tried to say that this isn't working right. In the winter it wasn't keeping us warm, it was freezing, the unit was freezing that is outside and in the summer it wasn't cool. I actually had to go on my own and find a trained distributor and get the head guy to come out and look at the thing. The owner never came, the owner of the company, I thought that he should have come to figure out what was going and he never came. I had to call a trained representative myself to come out and that is just sad business. They were then under new management, somebody else new took over and they have been out once since then and the guy didn't charge a service charge for everything that I have been doing which was good but with the old managers it was not a good deal. I am grading by the old management, at that point, honestly I think I would have to grade them 'F', I hate to do that but I am going to have to. I thought that the pricing was okay because I compared them. The quality wasn't good, the workmanship wasn't good and the experience with the people wasn't good. They do have a new management. They had to have another crew replace that crew because they didn't know what they were doing. The guy had a cell phone and he laid his cell phone on my table and when it rang there was a picture of a naked woman and I am like this is just crazy so that is the kind of professionalism that they exhibited. I stuck with them because of the 2 years agreement but that is almost done. Back 2 years ago, if someone was looking into using Aire Serv, I would warn them that the management is not good. The owner didn't take the time to call me to find out what was wrong or even come out. I had to call a trained representative. I would say that the people that they have are not qualified to do the job that they are selling. It didn't seem like they knew, they sold a very high end product that they didn't have the people that were able to service and put in that product correctly. It wasn't the product's fault, it is great but it was the way it was put in.

Technician told me that my coil and blower motor needed cleaning and gave me an estimate of $1000. I found another company that did the job for $150.

Aire Serv had a technician at my house during the time promised. I received a phone call when the technician was on his way. The company was courteous and very professional. The technician explained and showed me the problem, and made all necessary repairs.

Owner came out after closing and negotiated pricing and size of unit that could fit in custom house. Sent out 3 employees to get job completed around holiday season. Did a great job

It was my first time using the company and everything went well. One technician came out and completed the job in a bout an hour. He was friendly and helpful. It was very easy to get in touch with them and they came out right away.

The technician unclogged my upstairs unit which was the primary intent of the service call but I purchased a diagnostic on both units since its been awhile although both units have been running fine for years. I was informed that the upstairs unit had checked out fine but there were numerous red flag issues with my downstairs unit. He made various recommendations ranging from a few fixes for less than $1,000 to potentially replacing the unit altogether. Since I haven't experienced any issues, I told him thanks but I'll get a couple of quotes first. After he left, I noticed by downstairs unit was not blowing cold air. The unit appeared to have failed and the house got very warmer over night. I called them to let them know something was wrong but also called in another A/C company. I was pretty skeptical to why my unit failed right after the Aire Serv tech left and its been working fine all summer. The tech from the other company said my compressor was not running and found "a loose wire". Once connected the system ran fine and started to cool the house. So my conclusion is one of two things occurred with the first tech. Either he honestly did fail to reconnect my system after he serviced it (which is unacceptable) or he failed to reconnect it on purpose in attempt to support his findings that I needed a new system and sell me a new one (which is even more acceptable). You can decide for yourself. Either way, a poor service call. I waited one month to write this just to see if something is seriously wrong with my unit but everything has been fine with it since the service call. I will not use Aire Serv again or recommend it to others. I did give a 'D' rating because he did at least unclog my unit which is why I called in the first place but very disappointed with the chain of events later.

We have been very pleased with the outcome of our HVAC replacement. Matt was very helpful in taking care of our concern that our system be properly sized. We were borderline between a 4 and 5 ton system and I know that there are load calculations that can be done in order to determine the size of the unit needed based on your house and conditions like insulation, windows, ceiling height, etc. Matt was the only contractor who offered to take the time to measure everything and actually do the load calculations. It turned out that with the insulation upgrade we were already planning, a 4 ton unit was the correct size for our house. So not only did we achieve the benefit of a more efficient unit, we also received an additional benefit of having a smaller unit that draws less power than we otherwise would have had if we had "guessed" and stuck with the original 5 ton size. Once we made the decision to hire Aire Serv they scheduled us quickly, were on time and were very tidy while working at our house. The unit is working great and we can really see a difference in our electric bill so far, roughly 30% difference compared to August last year although we've had a cooler summer so we cannot attribute the entire improvement to the HVAC upgrade but I'm guessing at least a 20% improvement due to the upgrade. We used 1000 kWh less of electricity in August 2014 than August 2013 which translates to 36% less than last year and 600 kWh less in August 2014 than July 2014 which translates to 26% less when August 2014 was hotter than July 2014. Our unit was changed out toward the end of the July 2014 billing cycle. So bottom line, much lower consumption after installing the new HVAC, Aire Serv took care of all the paper work to send to PEC for our rebate and for getting the Trane warranty extended from 5 to 10 years. Polite, timely, clean, professional and after doing extensive research I know the price we paid is reasonable. So overall we have been very happy that we chose Aire Serv.

Got home from work at 5pm to discover my AC blowing warm air. I called Aire Serv and they had a technician out within two hours. Ernest immediately diagnosed the problem and had me up and running shortly thereafter. Unfortunately, that was not the only issue and the next day I had the same problem. I called Aire Serve again and Earnest came back and discovered the faulty part. The part was not a standard stock item so it needed to be ordered, but the next day he called with a quote and that afternoon he had the part and replaced it. It has been three days now and everything seems to be working fine. I appreciate Aire Serv's quick response and fair pricing. Earnest did a great job. Thanks.

First let me explain that this is the 3rd time I have used this company and they were good the first two times however the service I received this last time means I will NEVER use them again. My air conditioner quit blowing cold air and started dripping water on a weekend. My husband is working out of state and he went ahead and called Aire Serv for me. (The whole man of the house despite being out of state thing) He called me back and told me that he would be there at 1:00PM. He finally arrived at 6:00PM. I understand that people get tied up however we would have never known if my husband had not called him a couple of times to see what was going on. The only call we received was when he was on his way. He told my husband that he had tried to get through but was unable to do so. My husband has bad reception however he also has a program that tells him through his e-mail anytime someone attempted to call even if it does not connect specifically if because of the bad reception. When he finally arrived he explained that there was nothing he could do that night because my husband did not tell him that the air conditioner was not cooling. Normally if he knows there is a cooling problem he tells his customers to turn off the A/C so that he can fix it. Ok, both my husband and I have worked in the service field. Him as a fan installer and later an electrician. I was dispatch that had to gather the info and send men like my hubby out to jobs. We know we have to be detailed on the information. My 70 year old mother with heart problems and dementia also lives with us and I have several exotic temperature sensitive animals that will die if overheated. They cannot be over 80 degrees. He would not have forgotten to tell the tech. plus he was calling every 30 minutes to check the temp of the house worried about us. BTW this was August. When I explained that the animals could not get under a certain temperature I was told there was nothing he could do he would be back in the morning and would need the a/c off with the sensitivity of saying he was getting a cup of tea. It was obvious he just wanted to go home and not deal with any more calls. I spent the night with my animals in small carriers in the coolest room I had throwing ice in praying it would be enough to cool them down and checking on my mom. I had very little sleep. The next day he showed up at 9:00AM to do the work. The two techs that had been there on earlier visits one 2 years ago and one 3 months ago (the fan had fallen and they just raised it up) had told us how wonderful our system was and it would last several more years. This tech after telling us that our coils would have to be removed and cleaned told me that I really needed a new system he had looked it up and it was 6 years old. We agreed on a price to just clean the coils. He was also going to check with his boss to see if he could remove the service call cost. I also would have gotten a discount if I had a maintenance plan with them. However I was never offered that in my first 2 visits nor was I offered that on this visit. Later he told me that he had looked up the system and it was 10 years old. My system aged for years in less than an hour. Another tech was called out to help him after they cleaned the system and put the coils back the system did work great. He told me he was going to go do the paperwork and be right back. After an hour outside he came in checked the a/c again & told me he would go do the paperwork and be right back. Sooooo what was going on in that hour? After the a/c was fixed and I finally had the paperwork not only was the service call price not taken off but almost $80.00 was added. He said his boss wouldn't take of the service call. Never could get a straight answer as to where the extra money came from since when I talked to him on the original price that included that service call. But they would work out a payment plan for me. I signed the paperwork and confronted him on his lies. As for my husband telling him about the fact that the system was not cooling he said Sorry he was tired yesterday and guesses he didn't hear him. I have worked long hours as has my husband. Our customers and what was important to them was important to us. When I mentioned that my husband had a program that would show how many times he called and he had only called once I got a shrug and sorry ma'am. I don't like being lied to. I feel I was taken advantage of being a woman by my self trying to sell me things I don't need. I feel my family, animals included, didn't matter to the tech or company. Just a little hint most people will pay a little extra for great service but you don't just loose a customer with bad you loose their friends, family and business associates as well. Especially when those people work with that work in the housing industry. Shortly after the repairman left we lost one of our chinchillas that are heat sensitive?.. thanks

Angie's list brilliantly listed a deal with company that is in TEXAS and advertised it as local. Problem is that we live in Albany, NY. Way to go, Angie! We have reported this many times but Angie's list keeps pestering us for a review. So here it is. Aire Serv Heating and Airconditioning A Angie's List F

When I hired them the guy was extremely kind and knowledgeable. He said I needed some major repairs done, which was not performed by this company.

I called about 10am and was given an appointment window from 2pm to 5pm, but it was 6:30pm before the technician arrived. The response was great, but the punctuality was not so good. I give them a pass on punctuality because it was the hottest day this year, I know they were busy and at least I didn't have to sleep in the heat. Even at the end of a long day, Julio was very pleasant and was good at explaining everything he found and showing me the bad part that needed replacement. It was more expensive than I thought it would be, but I was satisfied with the service and the responsiveness of the service.

They did an excellence job as always. We have been using this service with Aire Serv for almost 10 years. They check & service both the inside & outside equipment.

The provided excellent service. I liked that they identified the problem properly, they got the part quickly, and replaced it. The interactions with them was very good, and the work turned out very good.

We have had a service contract with them for about 5 years. Their service has been great. They come out twice a year to service the system. They are always punctual and they do a good job. They remembered me after six months ago. I keep renewing so, my price does not go up. They explain everything to me. If there is a problem, they will discuss it with me. They are really good and will call and give me a time frame. I have not had any problems with them. I will continue to use them.

Their service has been fantastic. We are very pleased every time they come out. We had bought our air conditioning from a different company two years ago, and when we started getting problems, we called Aire Serv, because they were available, and when we had to replace the second unit, we called them, and they came on out and took care of everything. They are great, and their pricing is competitive. I don't think their prices are significantly less or more, but I would say that their quality is much better. I really like their representatives. We used to call them in the evenings, and over the weekends, and they would come out, and not charge us overtimes. One of their technicians lives in our neighborhood, so one time we had a problem over the weekend, and he just came in and looked at the system. They are very responsive, and they come out when they say they will. Sometimes they may be a little late, but overall they give a 1 or 2 hour windows, and they are usually here during the window. I haven't had a problem with any of them. They also offer a nice plan where you set up a plan for $130 and they take care of our 2 units and check them both out.

It went well. They come out every six months. We have an annual contract with them and I pay yearly. They are careful about their timing. They always call first and I appreciate that. I have been using them for 2 years. They do not change the filters. They come when they say they will and if there is a change, they let me know. I will continue to use them.

I liked them. If I buy something they will service twice for free. I have been very happy with them. I called them when I needed air conditioner work done. He fixed some wires in my attic for free. I thought the price was good. They did a good job. I would use them again.

They were very good. I've used them three times over the last three weeks. They're very prompt. They did very well.

It was okay. They were professional and did the job. The interaction was good. I would recommend them.

I have a gold membership with their company. Their membership is kind of expensive. They're reliable. They call to let me know they're on their way. They always show up. The people who come here, there aren't many of them and I know them all. I'm comfortable with them in my house. They do what they're supposed to do. They tell me the potential problems that might need attention. Other than that, they're not trying to sell me another $1000 worth of service or equipment.