AIR SYSTEMS A/C, HEATING AND REFRIGERATION

Same day service, within two hours of my call. Work completed within an hour and a half or so. Consulted regarding condition of our system and recommended regular check ups with them or another company. Friendly and courteous. Accepted the Angie's list coupon with no problem.

They were prompt and thorough and I Will definitely call them again for anything A/C heating and refrigeration.

Scheduling process was very efficient and we were able to work out an appointment within two days (at my request/not an emergency). Rueben (service tech) did a great job troubleshooting my system and informed me that the circuit board was the problem. He ordered the new part and was available at my first opportunity to come back and install the board. Board installation went smoothly and efficiently. I used the coupon for the waiver of the diagnostic fee and feel that the overall price was fair and reasonable. The service was excellent and the service tech (Reuben) was very knowledgeable, polite and efficient. I spoke with Carlos (I think he is the owner) about my very positive experience and I told him that I would not hesitate to use Air Systems again in the future. I highly recommend this company for your heating and air conditioning needs.

I would recommend this company to anyone. The service professional that came out was extremely polite and helpful. He pointed out what needed to be done and took care of it as well.

Our 11 year old Trane heat pump had stopped working. I had called our regular A/C company and was told that we needed a new air handler fan motor to the tune of $1,400. Since the unit was 11 years old we thought we would get estimates on a new unit. I got an estimate from our existing contractor and made two other calls, the last company I called was Air Systems. Carlos came out to give us an estimate but before we talked about a new unit he asked me questions about why we were replacing our present unit. He then asked me about the past history of the unit and since I had all the repair records he looked to see what had been done and then asked to see the air handler. He said he felt that it was the module and not the fan motor itself. He suggested we try a new module first then go from there. Well, he was right ! it was just the module and not the whole fan unit. He saved us $800.00 on the repair and saved us from having to buy a new unit which could run any where from $9,000.00-$12.000 . Carlos could have pulled out his sales book and tried to sell us a new unit and we would have not known any better. He compared the 11 year old heat pump to a car and asked me if I would buy a new car if the radiator went bad, and of course I said no.When he made that analogy it made such sense, he said he felt that we had a few more years left in our Trane if we kept up the yearly maintenance. I could not be more happy. I like the business model of Air Systems and they are now my go to company.

I discovered my A/C wasn't cooling and got a response within 10 minutes of my initial call. The technician came out the next day. He was prompt, thorough and professional. He explained what was needed and asked for my approval of his recommendations and solved the problems. I was very satisfied with the response and the results.

The Air Systems crew showed up on time and worked until it was dark or we tired of seeing them. They cleaned up after themselves every day. Overall, my experience with Air Systems was that they were good people that provided a great service and will use them again in the future, but hopefully not the near future $$.

The Air Systems crew showed up on time and worked until it was dark or we tired of seeing them. They cleaned up after themselves every day and were very patient with our kids bugging them with questions.

David arrived on time. He was very friendly and knowledgeable. Repairs took two days to complete due to a delay in the delivery of a part he needed. This was not an inconvenience for me though.

We called Air Systems in the afternoon and they had a technician at the house within 5 hours. It took about 2 hours and well into the evening to complete the diagnosis of a bad control panel. We paid a fair service charge for the diagnosis, and the next day received an estimate for the repairs. We decided to have Air Systems perform the repairs and the next morning, at the scheduled time, they arrived and performed the repairs efficiently. Even though they diagnostic work done a few days earlier was done during overtime, Carlos honored the Angie's List discount coupon and subtractd $65 from the overall repair bill. We will absolutely call Air Systems for any future heater and air conditioner service and repair>

They responded very quickly and thoroughly checked out the system. Determined that the air handler in the attic had a bad valve which need to be replaced. They obtained a new OEM (original equipment, not generic) part early the following morning and had us back up and running by 11:30 the following day. The owner personally called me twice after the repairs were completed to verify that the system was stable and still cooling properly. First class people and first class company.

As new homeowners of a pre-existing home, I contacted this provider to perform a routine AC checkup because of its top ratings on Angie's List. And once again, I was very pleased with the outcome. The technician, David, was very thorough and knowledgeable. He took the time to explain features of the unit that were important but which we did not know about. Hope we don't have any future problems with our AC unit, but if we do, Air Systems will be getting our business. Thanks, David, for a job extremely well done!

Ruben performed the service call. He explained everything he was doing and looking at. First, the outside unit was inspected. He noted some loose wires that connect to the condensor. He told me that this was the reason the unit was not working. It looked like the wires had melted. He showed me a few other things and wrapped the end of the wires for safety. He also turned the power off to the unit. He then went to the attic to inspect the inside unit. He took a picture of it with his cell phone to show me. I thought that was quite nice to do that. After the inspection he told me that a new unit was needed. We discussed a few options for a replacement. He got on the phone to the office to start the replacement process. Ruben was very courteous and polite. I received a quote for 3 or 4 types of units the very next day. The outside unit was installed on a Friday and the inside unit was installed on Monday. Manuel was the installer. He was very courteous, polite and explained everything he was doing. He knocked on the door each time he needed to come in. Manuel stayed that Monday until the job was complete and the A/C was working. The overall service was phenominal and I have already told numerous people about Air Systems. Everyone I spoke to was very nice and seemed genuinely concerned about my A/C problem. It's the best service I have had in a long time. I joined Angie's List just for this reason. My A/C was out and I needed to find someone honest and reliable.

I called for an estimate, which I was told up front cost $125. I'm not accustomed to paying for estimates. My home was a recently purchased foreclosure and as such, had an inside air handler with duct work, but not an outside compressor. My request was to provide an outside unit only. What I got in return were 3 separate estimates ranging from $8,000 to $15,000 for complete new systems. Not money well spent, in my opinion.

The price was out of the ballpark for what was done. Will request specifically a "how much" next time I use someone from Angies list.

No service problems, but there was a lot of confusion for me on the pricing. When I initially called in I talked to a woman to set up an appointment. I discussed with her the 2 coupons provided by Angies List. One was for a $59 tune up the other was for waiving the $65 diagnostic fee. She told when the technician arrives and checks the system and everything falls under the tune up then the charge would be $59 plus the cost of freon if needed. So I get a call from the technician and he tells me the Outside Coil needs to be cleaned and I will need freon. He quotes me a price of $170 and $25 per pound of Freon. I then tried to contact the woman I had talked to, but was to late the calls had already been transferred to a voice mail service. The Technician then put in touch with the owner. I talked to Carlos, who kept a professional attitude thourghout our conversation, about the pricing and I told him what the lady had told me that this could fall under a tune-up. Carlos told me that he couldn't do this under a tune-up because it was a service call and that is how it should be billed. As you can see I got a different response from the owner than what I got from lady who scheduled the call. Ok, since this was now only to be looked at as a service call, he diagnosed the problem--I can use the Angie list coupon to waive the diagnostic, but the price was going to be $170 and $25 per pound to fix the problems found during the diagnostic. Just to add Freon and not clean the coils would cost $136 plus $25 per pound of freon. I was under the impression initially that things like cleaning coils would be covered in something like the tune up. Not the case only that the tune up was just to tell you what you needed to get done to the AC then other prices start coming out for that. I thought the prices were high at that point and I could of said no thanks, but the technician was there and I rent out the unit to a tenant so I feel like I paid an unexpected premium for AC charge/coil cleaning. Armed with this knowledge I will definitely call around next time and ask the right questions about pricing to avoid confusion. My biggest concern was just the confusion about the pricing and different responses from the owner and the lady working at the front desk. I noticed, this was also the same remarks made by another Angies list customer. I do understand what Carlos had told me, but that was after the technician had arrived. I was price shocked based on what I had originally thought the cost would be. I answered NO on using this company again, because there was no Maybe option. I just think I could of found cheaper--but I could be wrong. If I did use the company again I would want to speak directly to Carlos about any pricing arrangements to avoid the confusion of 2 different responses, and since it seemed like he made the finally decision on the pricing and billing anyway.

I purchased the special for Spring A/C maintenance but also knew I needed work on the A/C ducts. The technician, Ruben, arrived at the appointed time, having called 20 minutes prior to reconfirm. In addition to routine maintenance, the ducts in the crawl space needed repair, as many were separated. Ruben was able to complete the maintenance and the repairs on the same day. He was professional and courteous. I would definitely use this service again.

I found the "Big Deal" on Angie's list and purchased the deal after speaking with this highly rated Angie's List company. I spoke to office staff regarding the exact details of the deal and the staff told me that the AC unit would be cleaned and inspected. I mentioned that my main concern was having the inside coil (evaporator) inspected and cleaned. The staff person stated that the coil would be inspected and cleaned however if the coil was really dirty it would need to be removed and cleaned and there would be an additional charge. I stated that was fine as long as they let me know the charge prior to work being done. This unit is at my mom's home and she is elderly so she asked me to help get the service done. The technician arrived and spent approx.1 hr at the house. When my mom asked about cleaning the unit he stated he wasn't doing any cleaning just inspecting. He did cite the coil as being dirty on the inspection report my mom received. He did not clean it. My mom doesn't think he cleaned the outside condenser coil either however in fairness she can't be sure because she did not follow him outside as he worked. Based on the technician's statement about not cleaning I can only assume my mom is right. I did call the company the next day to inquire about the lack of cleaning. I spoke with Carlos who stated he was the owner. He stated that by "cleaning" they mean "inspecting". The Angie's list coupon clearly indicates that the deal is for "clean and inspect". Carlos stated that cleaning would be an extra charge. I began to suspect the old bait and switch tactic. Our conversation continued but did not go well and as I mentioned to Carlos I found him to be abrasive, at times I thought his demeanor/approach to my concerns were inappropriate, and I also mentioned that I did not appreciate his definition of "inspection means cleaning". Carlos insisted that I received a good deal for the price I paid which I do agree with but again the office stated that cleaning would be included also. Our phone connection went bad but Carlos did call me back stating that he did speak with his technician and the technician stated that he did clean the outside coil and Carlos stated his technician is a very honest person. At this point I made the decision that my mom's AC was serviced at a fair price but not according to the "Big Deal" specifics and my conversation with the office staff and the overall experience for me and my mom was unsatisfactory. I should add that Carlos offered to revisit my mom's house and service the unit again if necessary but at that point I could no longer trust his company to do that work considering the experience I just had. My faith in the company was no longer there. Considering the mis-communication between the office staff and the technician, the way in which the owner dealt with my concerns, the negative experience we had with this simple maintenance service call, I could not recommend this company and I am suspicious of the good reports that have been published about them on the Angie's list website.

In April of this year, I used Air Systems to replace a 5 ton package unit and was very pleased with the outcome. So when it was time to replace a 3 ton roof unit, of course I had them do the job. To me, the best compliment I can give a company is my repeat business. RS

Their techs are empowered. Ruben, our tech, took ownership of the project. He was patient and communicative. It was as if it was his personal AC unit and he was not leaving until it was in top working condition. Where repairs were required, he described the problem, showed us the parts that needed replacement and let us watch the repair. With an older unit I was concerned that they would try to sell me a new unit. Not the case, Ruben was completely honest and brought the unit to peak working condition. What impressed me the most was that Ruben was scheduled to do a quick diagnostic and would return when he had the time to make any needed repairs. However, the previous owners did a poor job maintaining the unit and had left exposed high voltage wires. Even though he was on a tight schedule, Ruben knew that my grandchildren were moving in and he refused to leave the exposed wires, knowing the kids could be hurt. He called in and got permission to redo the wiring, which added more than an hour to his already busy day. This is the first time, after many encounters with tradespeople over the years, that I actually can say the a tech, Ruben, has become a friend. This is a great company; have no fear employing them.

I was very satisfied. Air Systems went above and beyond to help a son get his father the service he deserves.

They would not come out because they are booked but they advertise they do quick calls. I have 3 kids and in this heat it is inexcusable.

Great. Got the AC unit up and running within an hour after it was over 100 degrees outside and 84 in the house at 9 pm at night.

The first visit, to repair the exterior unit, was great. No complaints about the service or the price. The second visit, I was satisfied with the work performed but very unsatisfied with the price. I realize it was Sunday, and Mother's Day, and that most places will have a price differential for weekend work. I have no problem with that. My issue was that the differential that was quoted to me over the phone, and what I was eventually charged for, differed by over $100. For that much money I would have sweated it out another night or two and scheduled service during the regular work week. But since I was quoted a much different and really reasonable-sounding price for them to come out on Sunday, it was low enough that I had them come out on Sunday. When I got the bill and told the technician what I was told over the phone, he said he had no way to verify this and would not work with me to help make this right. Too bad because they could have had more business from me if they'd worked with me more. I also feel that the problems that were found on the second visit could have been found on the first visit, which was during the regular workweek and was only about six weeks prior.

They provided incredible service. The owner came out twice to make sure that the job was done correctly. They stayed very late into the night to make sure that the heater was complete and working before they left. I thought they were great overall and I would definitely recommend that everybody give them a shot. They were reasonably price and gave quick service.