Ace Handyman Services San Antonio

I can't recommend this business, because my experience with them was incredibly inefficient, and they were not transparent about their pricing. Some number of months ago, I called Ace Handyman San Antonio to set up services. I had a list of everything I needed done, and Samantha, the office manager, requested that I add photos so that they could understand the scope of the work. I gladly complied. Samantha let me know that it would likely take two separate trips, and she scheduled me with Stephen, a craftsman who I had worked with before, who I knew to do good work. Instead, on the day of my service, she sent out Mike and Rogelio. Mike, the part owner of the business, asked to review my list again, which I shared with him. He let me know that he thought they could knock out "a good majority" of the items that day and left to buy the supplies for my project. For forty-five minutes, Rogelio worked on my home. He added a screw to my back door, leveled two curtain rods that had been hung crookedly, and adjusted the hang of my sliding laundry room door to stay on the tracks. This work took forty-five minutes, which I verified using my Nest camera to track time from the moment he entered my home to the moment he left. Rogelio, however, billed me for three hours. After calling Ace, this was brought down to one and a half, but I'm still unsure about why I'm being billed for double time. At that point, Rogelio left my property and nobody let me know when they would return (despite their supplies being left in my home). After multiple phone calls to determine what was going on, we rescheduled Rogelio to come another day. He came at his scheduled time and let us know that that time didn't work for him anymore, and he wanted to come back another time. He came the next day, but without the materials that had been agreed upon. So he did what he could. He filled holes from paintings throughout our home, adjusted the remaining curtain rods, and fixed our door to close more smoothly. This took two hours, which I was billed for at three hours. At the end of two hours, he told me the remaining work would take one hour, and left for the day. I was charged trip fees for both of these days. The Boerne office called me to schedule the remaining work and Irma (who is an absolute treasure) let me know that Rogelio's quote was incorrect, and she would estimate a half day for the tasks remaining--these tasks were to pressure wash the garage, remove hard water stains from two inches on one window, change the locks on my front door, and paint over the existing places that Rogelio had previously spackled. We did find a few holes that had been missed, and when the handyman, Eric, came out the next time, he spackled over those as well. He offered to go to Lowe's to pick up door stops as well, and install them, so we added that to the list. A younger man came with Eric to "assist," despite my original quote of a half day of one man's labor for $104 / hour. However, Eric spent the majority of his time in my home teaching the young man how to do his job. The young man charged $68 per hour, but did not know how to pressure wash or install a lock, and Eric's time on the clock was largely spent teaching him how to do his job correctly. Additionally, as mentioned, Eric went to Lowe's for supplies. I later found out that Ace bills supplies at 1.5x as a markup. However, I paid the men a trip fee, and the hourly rate for the time they went to the store--I'm confused as to why there is also a supply markup. Finally, along with the cost of materials, for this day, I was charged for more than eleven hours of total labor. To paint over some picture frame holes, clean the bottom half of one window, pressure wash a mostly clean garage and driveway, and change a lock. Worst of all, the work was not done to completion. We tried to calmly and politely have a conversation with Mike Berringer, the part owner and general manager, but he could not have cared less.

Went great and I’m satisfied with the job.

it all went pretty well

The handyman was very professional and even recommended several cost saving options. He installed a better gate and replaced all the missing and broken pickets.

Professional service. He fixed the door in an hour and even fixed another door that was not included in the original request. I will definitely hire again for other jobs.

Horrible experience. Always delayed, left teens unsupervised until evening, didn’t clean up area from sharp screws, sloppy workmanship. Would not recommend.

All work was completed except one light fixture could not be fixed.

Great the tech was both efficient and proficient.

he was very nice and friendly worked as quick as he could and so far everything seems to be working just great. I would hire again

Overall not bad. I should’ve paid more attention to their pricing. My shower is approximately 3‘ x 3’. Hired handyman matters for the same job a few years ago. It cost $100. This job cost me about $220. The handyman used white caulk when going up the corners. He asked if I wanted that caulked. I assumed that he would use the similar clear caulking already present in the shower.

He did a good job on the faucet, but had trouble with the skylight cover. He has to return to complete it. The appointment was made and the company called to reschedule - inconvenient.

Mark arrived promptly and was well prepared. He was very pleasant and professional!! He had done work for us before, so we knew he did great work and was extremely thorough!! We will definitely use his services again!!

Their repair cost exceeded the price of the chest of drawers.

I am very pleased with the ceiling rack installation. Marc was very professional and did a excellent job. If I have any future projects, I will definitely use this business again!

Very well...

Eric did a great job....would have him do other jobs as he was professional and answered all . my questions

Trevor did an incredible job. Professional and very personable. Worked hard and everything was completed excellently. Would definitely use Trevor again!

Excellent. The worker arrived exactly on time, did the work, and cleaned up the area. I was very pleased with this man.

Wonderful! Marc was friendly, courteous and professional. Everything was done in a reasonable amount of time and the price the best I found. Will definitely hire again and highly recommend! Glad I checked Angie’s List.

It went extremely well! Work was completed in a timely fashion and on budget. Ed was excellent and I am so sorry to be posting this review in such an untimely fashion. I hope Ed still works for the company. I look forward to hiring them again.

Great! Mark was very fast and efficient and very helpful. He went around and checked and tightened all my doorknobs in addition to the one I called about. He easily repaired the drawer that I had spent an hour trying to fix before I finally called, and he put the curtain rod back up and screwed it into a stud. He even went out and checked my fence which he and Rick, another Handyman Matters worker, had stained for me last summer. Mark was honest enough to say I should wait before restaining so all in all, I was very happy with the service!

The Craftsman was very nice and punctual getting to the job. however his pricing was not in the ballpark in regards to the estimates. I also did not like him leaving the job site during the repair to purchase need supplies. When he did the estimate as a professional he should have known the nature of all materials needed and brought them with him. I had to pay for his hourly rate, which was over two hours while he was shopping for supplies that he should brought with him. On the tree trimming the craftmen did not have the necessary tools to do the job properly causing excessive delay, which was added to the cost of labor. Overall, because of this, the overall cost of this project was excessive and incomplete..

Stephen Crow is awesome! I had previously installed a swing on our back porch for my wife, which was great until the day we were sitting in it and one of the anchors, fixtures came completely out of the beam. Luckily no one was hurt, but there was clearly damage to the beam and it would require reinforcement, repair, and some additional touch up work. Stephen not only made it better than new, or than it was before, but he had some great suggestions to make the swing itself more stable. The result was a stable, much more secure swing with some great finishing work done. I could really see the craftsmanship and pride in Stephen's work which made the experience completely worthwhile and highly recommended for other Angie's List users. Outstanding work!

he was punctual

Mark did a great job and was very pleasant to work with. He repaired door knob and pocket door that had been "repaired" before....Will hire again!