AAA Home Services Inc and Aaron's Chimney & Dryer Vent Cleaning

Initial install went well during home construction. Roland was available during the construction phase and helped detect a roofing problem. Since moving in and using the stove, I found issues with ventilation of the stove and smoke in the house. Roland told me my house is air tight and therefore there is insufficient oxygen in the house to sustain a fire in the wood stove. Completely unreasonable explanation for lack of ventilation in a wood burning stove and wanted to argue about it. Diagnosis was over the phone and no offer made to see the problem I am experiencing. Not saying this is his fault but there is definitely something wrong. There may have been some unknown damage done during construction but his response is very unsettling when dealing with the potential fire damage in a home.

I called AAA Home Services for a second opinion after another company recommended replacing the entire fireplace that was only a few years old. Roland returned my call quickly, switched to FaceTime, and diagnosed the issue with the fireplace over the call. We scheduled the repair, he came out, cleaned the fireplace, made the repair, and now it works better than when it was first installed! Roland saved us hundreds of dollars or more. We will definitely be calling AAA Home Services first from now on!

Very professional service. Thorough cleaning gave us peace of mind that there were no obstructions in the chimney.

Very happy with the service. I would use them again.

It went very well. They were prompt even coming early!! Was in and out in an appropriate amount of time! Got the job done!! I am very happy!

Appreciate the patience Roland had, took the time to explain process. He also went over recommended upkeep to prevent future issues with our dryer vent. I would highly recommend services!

Roland was awesome. He called to say he might be a few minutes late due to prior job, but then got to our house at scheduled time. He arrived with his mask on due to Covid 19 cautions, and was courteous and efficient. He examined chimney caps and took pics for me, as well as inspecting the flu from the bottom. He did not charge me the full amount quoted, as chimney did not need cleaning. I would definitely recommend him!

Excellent customer service, my appointment was scheduled in a timely manner and the chimney sweep was completed as scheduled. I will book again next time I need their service.

Excellent work and excellent personality. I recommend him highly.

AAA Home Services came out to give us a quote and service the chimney and dryer vent. Although they performed the service, they shortened the dryer coil by replacing it with another one. When called concerning same on 11/4/19 we spoke with Marie at first and then Roland (Owner) who was rude and reluctantly agreed to replace the coil with a longer coil to allow moving the dryer for cleaning without the coil popping off. 11/14/19 again reached out to Roland, because he'd not stopped by with the replacement coil as promised. He was not available and had to leave a message with Marie. As of 11/17/19 no response from the company or the owner. Would not recommend their service, as their rudeness and lack of follow-up on their promises leaves much to be desired.

We contacted Roland Perez re a problem we were having with our gas log fireplace not working. Mr. Perez spent 30 minutes on the phone and walked us thru the problem and we were able to resolve issue without him coming to house or charging a service call! This was a situation where a repairman could have easily turned this into a service call and charged us. Bunch of money. He did not which speaks well of his character.

Technician arrived, demonstrated the damper did not need to be replaced, inspected a clean chimney, explained if we wanted to use the fireplace how to properly prepare it so flames don’t inappropriately shoot into the home. We were able to book the company with about a day’s notice. Very courteous by phone, very courteous in person. Will certainly call when we’re closer to winter.

Great! Leo with Texas Air Quality was very polite, on time and everything was left clean. We will definitely have him back next year.

Very well and will hire them when I need my next service.

The gentleman was on time and an excellent job.

It went well. He advised us of a few problems we need to take care of regarding our chimney before we use it.

Called and booked the appointment to have a chimney sweep, appointment was between 12 and 2pm. The front desk gave the owner the wrong phone number so I assumed nobody was showing up around 1:45pm, so I went to get lunch for my kids. I got an angry phone call from the owner around this time after I had called the office to rebook stating I needed to go find another company because I wasted his time. Well I rebooked for 2 weeks later and on the day of the appointment, I called 30 minutes prior to CONFIRM the appointment by speaking with Marie. I called again 2 hours later because nobody showed up and she said she misunderstood and thought I was cancelling the appointment. I then rebooked with her for the following business day. Shortly after the owner called me again, and rudely told me to never use his company again and to go find another person to do the job. I explained that the office clerk Marie had misunderstood and it was not my fault that he thought it was cancelled. He agreed to see me on Monday so I took off work again for this appointment. On the day of this appointment, I texted the owner as he instructed me to an hour before my appointment and he said he wasn't going to come and that the office clerk Marie said I cancelled so he wasn't gonna waste his time with me anymore. When I called Marie, she cleverly told the boss "I understood that he was cancelling" which is a sneaky way of saving her own butt and throwing me, the customer under the bus. Firstly, there was a miscommunication every time I booked this appointment. First, because they had a wrong number and second because the dispatchers don't understand the difference between CONFIRM and CANCEL. I also shouldn't be told to go with another company simply because the owner and office don't know how to properly communicate with eachother, wasting all of our times. Beware of this ill tempered owner and business.

Everything went smoothly; they got me scheduled quickly and the technician was prompt and friendly. All services were performed as requested and I would hire them again.

excellent! Found out he does other service we can use; will be calling him after the first of the year.

Chimney was swept and less than a bag of residue was cleaned out. Dryer flue was completely clogged. AAA cleaned it out and told me condition it had been in. I had to clean up very little residue after job was completed. I had used AAA before.

It went well. The employee was prompt, professional, and polite. He cleaned our fireplace and chimney, making sure none of the dust got on our furniture and floor. He kept the area clean.

The services performed exceeded my expectations. The technician was very professional and knowledgeable. He also took the time to inform me of a serious problem with a dryer vent on my roof that needed to be replaced and discussed options on getting it replaced. I will definitely use this company again.

Roland did an outstanding job. He was very knowledgeable and perform the job in a minimal of time. Well worth the price and would recommend to everyone. Great Job!!!

AAA Services scheduled us right away, showed up on time, and got right to work. Jason did an excellent job cleaning our filthy dryer vent. Due to years of neglect, the vent was extremely clogged and our dryer was barely functioning. After the cleaning, our dryer time has gone from taking two hours to dry a load of clothes to thirty minutes. We're going to call AAA Services every year. We were very happy with the company, and it's such a sense of relief having our dryer vent nice and clean.

I have never had my dryer vent cleaned but after watching the news and saw my friends garage on fire because her dryer vent was clogged, I called AAA Home services. Mr. Perez is a true professional that is punctual and reasonable in price. I will call him on a yearly basis to get my dryer vent cleaned from now on. Thank you Mr. Perez.