A-1 Appliance Services

Poor service time quotes. 4 time the service repair tech said he would be here and never showed up.

Derick, the technician, quickly diagnosed the problem, had the part in his truck and quickly made the repair. Very knowledgeable on ice machines. Courteous and easy to work with. Will call A-1 again whenever we have a problem with our appliances.

I thought I needed a new dishwasher. Actually, problem was a defective garbage disposal and clogged sink.

They were good. Essentially, they were very professional. They were very prompt, and they know what they were doing.

Called in the morning and Daniel arrived a little after 1 that day. The office called me prior to his arrival which I greatly appreciated. Refrigerator working perfectly. Will definitely call on them again.

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Okay, but problem not really solved

We had called them in the afternoon, and he had shone up within an hour. We thought we'd have to replace the icemaker, but he notified us that we had a leak in our double water valve that was causing the issue as well as the broken ice maker. He was a very nice guy. He was very careful with pulling out the refrigerator on our wood floor. I was extremely impressed with the promptness of their response and the efficiency of the repair work.

They gave me a price to fix one thing. The price kept going up to where it still didn’t get totally fixed, so I don’t think I would recommend them. I will not use them again in the future.

About an hour or two later, I called his company. The lady couldn't tell me what was wrong with my stove. She finally was able to contact the service man, and he said that it was one of three things wrong with my stove, or it could be a combination of any of the three items. The more I started thinking about it, the more I felt that I did not get an estimate. He basically came out, saw that my stove wasn't working, flipped the breakers (which I had already tried), took my money, and then left. Also, he must be a strong smoker, because he left a very smoky odor in my house, which I didn't like. I called Karen again, complained that this wasn't really an estimate because he couldn't say specifically what was wrong with my stove. She asked me to speak with the owner (Jack?), which I did. He wasn't very friendly, and said that the price of the estimate was legit because didn't I want qualified people to come out?! I ended up canceling their services, and then decided to use Angie's List, after a friend's recommendation. I found another company from Angie's List. I requested a non-smoker, which they easily accommodated. The technician came out, took my stove apart, told me what was wrong with it, took my money (which I felt was fair, since he spent time here), and then returned with the necessary parts in 1-2 days. After I realized that I felt pretty duped from the first company, I called them back and asked if I could please have my money back. I explained what the other technician did, and explained my side. The lady (Karen?) said that she would check with the owner, and would definitely call me back, either way. It has been more than two weeks, and I have not heard from her. I realize that I won't get my money back and will not contact them again.

I got an appointment the day after I called and the repair went well. The repairman was on time and called ahead. I told him what I think happened and he focused in on that and found the problem right away (pump was clogged) and fixed it. Was very neat in removing the water from the washer.

Went very well, once I realized I had a problem with my fridge (not cooling/freezing) I called A-1 in the evening and I got an appointment for the next day. The repairman arrived on time, with a phone call ahead of time. He assessed the fridge symptoms and diagnosed the problem to me and then proceeded to prove his diagnosis while explaining why/how this happened.

They charged more than I thought they should for what they did. They had been out here once before and replaced a motor on my washing machine. I still feel like I can trust them and I would recommend them to everybody.

A-One Appliance Service did a real good job of fixing my washer. The people were great. They were really nice. The only problem I have with them is that they don't have the repair parts on hand. They had to send out for the part and it took a long time. Other than that, they do good work. The washer is working good now.