Kay Gee Security Inc

Description of Work: Checked security to determine why it had not worked properly.

Description of Work: Initial Install and replacement battery

Description of Work: I had this company install a simple security alarm system in our rented home the year before last in Sept. 2009. Then they moved the system when we bought our new home in Sept 2010. They charged us $300 to install the first time then $41.03 per month total. They charged us $244.00 to move the system. We do not have a contract. I have never been informed before hand how much if anything I was to pay until after the fact. I kept telling the owner, Roy Massingale that I do not appreciate being told after the fact that I owe something. I want to be told in advance what the cost is going to be,. He always said I will tell you if you owe anything. Then he didn't every time and I had a big surprise every time. The first charge to install, I called and told them to come get it because he did not tell me that was the amount, he had told me it was half that amount. He changed his bill to half and I paid it. Then to move, I complained again but I paid it. I have had to wait sometimes one week, then two weeks and even a month for someone to come out when I called about a problem once. We left to go out of town with them knowing we had a service problem and they never came out until we came back after 2 weeks. We were worried the entire time about someone breaking in and the fact we might not have any kind of security. The guys would always apologize but that did not fix it. They never charged for a service call because it was nothing much to fix. Then last Monday, after I had called their office about a problem for 2 weeks and no one ever came out, 2 guys showed up, took about 2 seconds, changed out 4 AA Energizer batteries in the panel and left. All together they were in my house maybe 2 minutes if that. One day later, I get a bill for $91.97. It was for 4 Lithium batteries at $20 plus tax and $65 labor plus tax. They did not put in Lithium batteries. They put in AA Energizer batteries that i could have put in myself if they had just told me what to do. I have plenty of AA Energizer batteries. When I complained about this bill, Roy Massingale told me he would take the system out and they didn't want to do business with me any more and he would tell everyone it was because I had an open invoice. I was so mad. He was going to say I did not pay my bills instead of the fact he never provided any servcie then wanted to charge me to fix his equipment. I paid every month on auto pay so he never had to wait for his money. I did not have to do that. No contract at all. No agreement. He just wanted me to pay for nothing and he tried to pull it off one too many times and I got mad. He did this too many times.