CONCHO VALLEY DOOR INC

A person came out and looked at the door and I told them that their competition had come out and said I needed a brand-new garage door and that it would cost $1,000. The repair person told me I didn't need a new door and jumped on the door and pulled the dent out and then made sure that the door worked properly. He save me a lot of money and said I didn't need to pay anything. I told him I felt bad that he had spent work time fixing the door so would he do a service call and I could pay him for the service call. He lubricated everything (chain) and tightened stuff (nuts/bolts) and made sure the door was going up and down - opening and closing properly. I gave him a check for $75.00.

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The verbal quote I received via initial phone call was the same quote the tech provided when he showed up, and the job turned out to be less based on the springs that I needed. Company was responsive to my questions. The technician was polite and professional and completed the work in a timely manner.

The tech did not have the part on the truck and had to back to the office. Last year I used another company in town for another house and they had the spring on the truck. I had to replace the emergency release string with a coat hanger because the string had broken. The tech did not replace the string, he just left my dangling coat hanger. I thought that paying more than $200 that might be taken care of. I called the office and mentioned that they did not replace the string and I was told they don't make that part any more so they don't replace them, but they would keep an eye open if they found one.

I would rate Concho Valley Door on a scale of 1-15, a (20).

Very good

I called to set an appointment on Thursday and they set up an appointment for Monday. I thought the hourly fee was high, but considering there pretty much aren't any other company's here in town to do this work (or at least not easy to find), I just decided to go with them. They called Friday to confirm the appointment Monday. Then, on Monday, they called before they dispatched the technician, to confirm we were home and ready. He arrived shortly thereafter, and came to the front door. We had him go around to the back, where the garage is located, and he assessed and explained the repair to my husband before he got started. He did the repair right then and there, on site. It was prompt, professional, and most importantly - done right away! I would recommend them to anyone needing garage door repair and I will contact them again if I need any thing garage-door related in the future!

Overall, I am extremely satisfied with my experience with Concho Valley Door. I will use them again for my new install.

The technicians were scheduled for an appointment between 2 pm and 4 pm. They called at 2 pm and showed up 20 minutes later. They were courteous and answered every question I had during their service. They replaced both springs on the garage door opener, to include replacing the brackets on the door itself. In addition, they tightened every bolt on the door (even the ones they didn't have to adjust for the springs) and amply lubricated the entire door track and all of the bolts as well. Then they tightened and oiled the second garage door even though they did no work on that door. They worked quickly and cleaned everything up after they were finished. Their final bill was within $5 of their estimate. First rate work all around.