Supreme Heating & Cooling

unknown

I am so glad I chose this company! I knew after the first person from Supreme Heating and Cooling came to service our old system that they were a reputable company. I called them as a second quote and they told me my unit was still under warranty. The first company quoted $1,115 to fix a number of problems that would have been solved for $225 by Supreme Heating and Cooling, IF Supreme Heating and Cooling had not taken the time to find that my unit was still under the original manufacturer's warranty. Instead, I was just charged for the service call. That's why I chose Supreme Heating and Cooling when it was time to replace my entire AC system. Months after having my new system installed (a few hours ago - 8:50 pm on 8/10/2014) I noticed my system was not working. I called Supreme Heating and they were here within 20 minutes (which was already very impressive). It turned out that it was a faulty electrical switch. There was nothing at all wrong with the unit, but Joe went into my garage and showed me what was wrong with the switch. He actually gave me the idea to connect the wire to a swtch that wasn't being used until I could get an electrician out here. I felt horrible that I had called them out to take care of a problem that had nothing to do with the unit they installed. I felt so bad (and grateful), that I actually bought a membership to Angie's List to write a good review about them. I don't know that I'll ever use Angie's List again, but paying for a 3 year membership to ensure that this review will be good for at least 3 years was the very least I could do after getting such awesome service from this company. It is after midnight now and I have to work tomorrow but I didn't want to waste a second in submitting this review. I couldn't possibly give a higher rating - this company saved us! I live in Dallas and it`s been about 100 degrees out these last few days. My kids are still home on summer break and I don't want to think of how bad it could have been tomorrow if I had chosen any other company to install my AC. I can't imagine any other company would have taken the time that Supreme Heating and Cooling took after knowing the issue had nothing to do with the system they'd installed. I highly recommend this company!! Again, I don't know that I'll ever use this site again, but I'd be willing to answer any questions related to Supreme Heating and Cooling. This is a first class company!!!

Technician came out in about 30 minuutes with temps over 100 which is amazing. he determined our upper floor which we seldom use was turned too high forcing other units to compensate.He was done in about 15 minutes and relief was immediate

They finished an hour ahead of time and did an exceptional job. They also cleaned up all debris.

I did get a quote from another company that did quote me on a dual unit and didn't mention the tight fit. The other company's quote was about $2000 higher but they do have great reviews from Angie's List customers. This was the day the ice storm hit and the weather was getting really bad but they stayed until they finished and loaded up the equipment to be hauled away.