Tri County Septic

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Replaced aerator pump

Great they walked through what was wrong with my system and made repairs.

When we had our septic tanks pumped out, we found out one of the tanks was broken. After searching on Angie's List I found Tri-County Septic and saw the wonderful reviews they had. They definitely lived up to them! I called to ask about replacing the tank and we scheduled a time for him to come out and take a look at it - Friday. He was held up on another job and wasn't able to make that time - which he apologized profusely for - and frankly I like the fact that he stayed on the previous job and finished it. He did come out the next day (Saturday) and looked everything over for me. We agreed on the work to be done and he could've started the following Monday, but I had a previous appointment and wanted to be home in case any problems arose. We scheduled it for Tuesday and they showed up bright and early. No problems whatsoever, very professional, didn't mind me asking questions and taking pictures (so we'd know exactly where everything was located). I will most definitely use Tri-County Septic again and highly recommend them!

Jack was amazing, even though he did not service our area he came right out and fixed our system. He was friendly and very willing to explained how our system worked and explained what was wrong with our system and what was needed to fix it.

We called Jack Self from Tri County Septic just after lunch today when we noticed the problem. He came out the SAME DAY and fixed it. We had a standpipe with an adjustable drain that drips bleach into the third tank. He removed it and explained that not only was it unnecessary, it was actually the source of the problem. The standpipe was blocking the flow to tank three. He cleared the clog, cleaned everything out and made sure the whole system was working before he left. Very pleasant and professional. I'm writing this review at 3 pm. He left about 15 minutes ago. MUCH better experience than I had expected. I would use him again and recommend him to others. I only wish he was close enough to use for our regular maintenance.

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Jack has to be hands down the best person I have worked with yet on Angie's List. He is so nice and professional. You can just tell he is a good person. I would not have closed on my new house if it was not for him....A condition of my closing was the septic tank had to be pumped. He had it done the same day I called. He walked my husband through the system and how it worked. He even told him about the area and the best places to eat around town. He told us ways to save money on our system and did not try and price gouge us at all. He has a family to and knows times are tough for everyone. I am having him come back out next week to install 3 risers and a new filter. I will never use another septic guy again. For $150.00 I received an inspection and paid yearly for the quarterly maintenance program. $350.00 was to pump the septic.

I contacted Jack via the email form his website and received a call back almost immediately. We decided it'd be best if he came out and took a look at things. He was willing to come out the next day, but I was out of town. He agreed to come out the following day and he'd call the night before to arrange a time. The night before, I got no call. I ended up calling him the next morning. He was unable to give a firm time. He came around 7pm that night and we decided on what needed to be done. He's a very nice guy and easy to work with. He was here the next morning and did the work. Most of it was underground, but everything appears to be working fine. The soil that was excavated was put back in good condition. My Direct TV coax cable was cut in the process, but I was able to fix it myself. He had asked if there were any lines that ran in that area, but I wasn't sure. I was unable to be there at the time the work was being done, so he had me leave a check. He said he'd leave an invoice in the mailbox and contact me about the status of my septic tank. Unfortunately, I didn't hear back from him. I was expecting to pay quite a bit more for the work that was being done, so it's hard to complain about the poor communication. My septic issue was not an emergency, so I would have much rather scheduled a firm time than to take off work and wait around all day. I would also prefer to billed than to pay upfront. It appears he specializes more with the Aerobic systems than conventional septic tank, but he did a fine job none the less. From what I can tell, his business is a one man show and I enjoy supporting a small business. If you're willing to be patient, he'll do a great job for you.

A man that you can trust. He came back to check on something for me and did not charge me. He was very good to educate me.

They came out right away when we called and got everything done in one day. They were professional and easy to work with. I would definitely recommend them to others.