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Granite Foundation Repair, Inc.

Foundation Repair

About us

Full Service Foundation Repair offering Steel Piers, Helical Piers and Concrete Piers. Foundation repair for concrete slab and pier and beam homes includes underpinning, drainage correction and root barriers. Owned and managed by Betty and Jim Oursler. Our lifetime transferable warranty is backed by insurance. Jim Oursler is a degreed engineer, serving on the Board of Directors of the Better Business Bureau and the National Foundation Repair Association. Insurance includes : Workers Compensation and Broad Liability coverage.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Lifetime Transferable Warranty backed by Insurance. Free Foundation Inspection. Foundation Repair. House Leveling. Steel & concrete piers. Helical piers. French drains. Surface drains. Root barriers. Concrete Slab Repair. Pier and Beam Leveling and Repair. Apartment Foundation Repair. Commercial Building Foundation Repair. Residential Foundation Repair

Services we don't offer

General concrete work such as driveway or sidewalk repair. We have nothing to do with "granite" or "marble" or other "stone"

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

2%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8156 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
4%
3
1%
2
5%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 126-150 of 156 reviews

Philip V.
06/2015
5.0
foundation repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Granite Foundation Repair, Inc.
Thank you for the courtesy of the excellent review. Regards, Jim Oursler

Amanda R.
06/2015
1.0
foundation repair
  + -1 more
unknown
Description of Work: Estimate for foundation repair - showed 50 min late - called twice ahead of time griping about the distance and his doubts we had foundation problems. Saying all concrete has cracks not all of them equal foundation problems. Just very rude, unprofessional & condescending.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Granite Foundation Repair, Inc.
Thank you for the courtesy of reporting. Customer feedback is vital. We have addressed the problem. Jim Oursler President Granite Foundation Repair, Inc. 972 849 8279

Patricia S.
06/2015
5.0
foundation repair
  + -1 more
unknown
Description of Work: They leveled our foundation. They were awesome and we'd use them again if needed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Granite Foundation Repair, Inc.
Wow, What can I say except thank you for the gracious review. We had installed both exterior and interior steel piers. Jim Oursler President Granite Foundation Repair, Inc.

Zachary A.
05/2015
5.0
foundation repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Granite Foundation Repair, Inc.
Thanks so much for your review. We work hard to please every customer. And thank you so very much for having selected Granite. Best Regards Jim Oursler President

aaron S.
05/2015
5.0
foundation repair
  + -1 more
,
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

aaron S.
05/2015
2.0
foundation repair
  + -1 more
unknown
Description of Work: Said they don't do pier and beam. I don't even know if what we have. They were not interested in coming out to even see.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Jay S.
04/2015
5.0
foundation repair
  + -1 more
unknown
Description of Work: Great job.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Granite Foundation Repair, Inc.
We want to thank you for the overall A rating. I demand customer satisfaction on every job. You admitted today to being confused as to why we would have gotten a B and not an A on quality, as you were very satisfied with the work. Thanks so much for taking the time to provide a review on Angie's List. Everyone at Granite appreciates the feedback. Regards Jim Oursler President Granite Foundation Repair, Inc.

Debby A.
02/2015
5.0
foundation repair
  + -1 more
unknown
Description of Work: It was a deal for $49 for a foundation inspection and preventive watering plan with credit. So far everything is good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sherri B.
12/2014
5.0
foundation repair
  + -1 more
unknown
Description of Work: They fixed our foundation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Response from Granite Foundation Repair, Inc.
Thank you so much for your gracious review. We work hard to do it right. I will gladly take that B in price. This is a business with a lot of fly by nights. Yes, we are not the cheapest, but fully insured, and working teams that get paid by the hour, are employees, and do not get an incentive to rush. We have several 10 year workers at Granite, plus even more time in industry. As a board member of both the Foundation Repair Association and Better Business Bureau, I hear a lot of stories about what can go wrong. Jim Oursler President Granite Foundation Repair, Inc.

Henry F.
12/2014
5.0
foundation repair
  + -1 more
unknown
Description of Work: Monty Collins carefully inspected our house inside and outside before advising that foundation repair was not needed but sewer line should be inspected for possible leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Granite Foundation Repair, Inc.
Thanks so much for your response on the Big Deal. We really work hard to provide a detailed inspection that goes beyond the normal foundaton check. We know that most people looking for the Big Deal inspection are looking to avert problems and hopefully not currrently having problems. That is our philosophy for the Bid Deal, which differentiates it from a normal caller who knows he/she has a problem and needs an inspection with quotation. Jim Oursler President Granite Foundation Repair, inc.

Stephanie H.
12/2014
2.0
foundation repair
  + -1 more
unknown
Description of Work: Never returned call to schedule inspection. No service provided.

Rating CategoryRating out of 5
responsiveness
2.0


Response from Granite Foundation Repair, Inc.
We have looked into this, and while there was a short email chain, we dropped the ball and did not get the schedule finalized. This really troubles me. As a result of your constructive complaint, we are inititating a new procedure to hopefully prevent this problem from recurring.. I take customer service very seriously. I am certain that you can see from the write-ups on actual repairs. This same problem has happened more than once since September, and is absolutely totally unacceptable. A process has been put in place to hopefully prevent this from happening to anyone else. Respectfully, Jim Oursler Granite Foundation Repair

Diane W.
12/2014
3.0
foundation repair
  + -1 more
unknown
Description of Work: The foundation inspection and estimate were both very satisfactory; the representative was friendly, professional, and easy to talk to. My only beef is that of all the inspection appointments I made, this was the only one that charged a fee for the inspection. There are so many different ways to repair foundation problems in this area these days, that we felt the need to have several come out to argue their methodology, but we went with someone else.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$50

Response from Granite Foundation Repair, Inc.
Thanks for you feedback. We are sorry that you felt taken advantage of. We had a lot of discussions before we began the Big Deal with Angies. I was fearful that some people would have just the feeling that you have. Yes, almost anyone can call in the DFW area and get a free slab foundation inspection from Granite Foundation Repair (certain conditions for homebuyers) when they suspect real problems. Our goal is to serve through the Big Deal those homeowners who want to take action now to avoid future problems. People who have no currrent discernible problems. This is a set of homeowners who want to assure that things like yard slope, trees, compliance with water restrictions, and water runoff will not cause future problems. Angie's policy is that homeowners may request a refund, but that I can not on your behalf. On Monday we will put a check in the mail direct to you as reimbursement for the $50. We are so very sorry that you felt taken advantage of by us, which is a point that I had my own concerns about. It took us 4 months to iron out a program with Angie's that we believe gives solid value. We have since your inspection added an inspection check list to the Big Deal inspecton program.

JD R.
11/2014
1.0
foundation repair
  + -1 more
Never returned my calls.
Description of Work: Nothing. After several attempts to contact provider, chalked up the loss to experience. Ironically, the two other companies I contacted, who did not charge, came out and provided an estimate.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$49

Response from Granite Foundation Repair, Inc.
Dear [Removed member's name], We are very sorry to hear of your negative experience when trying to contact Granite Foundation Repair. We really do try our best to answer phone calls and emails promptly and to respond immediately. Unfortunately, sometimes we drop the ball, which was your frustrating experience. We are working to fix the glitches in our systems that resulted in our lack of response to your attempts to contact us. We value every call and customer and work hard to provide great customer service. In 2012 and 2013, Granite received the Angie's List Super Service Award, a recognition we are honored to have received. Therefore, we take very seriously any failures that jeopardize the trust and respect of Angie's List subscribers . Thank you for your feedback.

Prasad Y.
10/2014
1.0
foundation repair
  + -1 more
unknown
Description of Work: Looking at the description of the details of the service, I was really impressed and ordered this service (Foundation Inspection and Preventive Watering Plan With Credit). The guy shows up on time (actually ahead of time) and he walked around one side of my home and within literally 7 minutes say there is no problem with the foundation and wrapped it up. His other feedback was in response to my questions about how to keep the foundation wet and what does it take to do that. All of this talking is within the total 7 minutes. | |This is a total scam of a 'service' from this company and I can't believe Angie's list is promoting these kinds of companies. The guy literally walked away in 7 minutes telling me the obvious things (water the perimeter of foundation, things will change as house settles, etc.) I learned my lesson, so heads up to others to be aware of companies like this. | |I WOULD NOT recommend this company for any other customers.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$49

Response from Granite Foundation Repair, Inc.
We are very sorry for the way this was handled. The employee was not aware of the full responsibility of the real Deal. I am requesting that your money be returned. Jim Oursler

Sarah R.
10/2014
5.0
foundation repair
  + -1 more
No problems
Description of Work: Took measurements on the Foundation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Cynthia W.
10/2014
5.0
foundation repair
  + -1 more
unknown
Description of Work: I was needing an inspection report for a pending refinance. Monty was very knowledgeable and did not try to sell me something I did not need. I was thoroughly pleased with the explanations he gave me about the problems we do have and if necessary for refinance approval, I will certainly use Granite for our drainage issues. Thank you, Thank you! Cindy Worthington

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike S.
10/2014
5.0
foundation repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

B D.
10/2014
5.0
foundation repair
  + -1 more
unknown
Description of Work: the Granite rep. inspected the foundation of our home for problems and found none.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edgard S.
10/2014
5.0
foundation repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Joe P.
09/2014
5.0
foundation repair
  + -1 more
Getting a bid.
Description of Work: Followed up after a mix up on communication.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


DAMARIS H.
09/2014
5.0
foundation repair
  + -1 more
unknown
Description of Work: Yancy came out & thoroughly inspected the house inside & out. He found very minor issues that could be corrected with soaker hoses but also gave me an estimate should I choose to do a quicker permanent solution. | |Very professional; answered all my questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Granite Foundation Repair, Inc.
Thank you for the courtesy of commenting upon the inspection. We take pride that our evaluators are straight shooters. Sometimes all that is needed is a couple of tips to avert future financial problems. Yancy is a Certified Foundation Repair Specialist, as conferred through training, tests, and annual follow up training by the National Foundation Repair Association.

Debbie M.
08/2014
5.0
foundation repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Granite Foundation Repair, Inc.
We are very appreciative of the review from [removed member name]. A's on all except price. There a B. With regard to price, Granite does not use low cost day labor or sub-contractors, who tend to take shortcuts in the repair process. We are for the protection of the homeowner insured with $1,000,000 each for auto, Worker's Comp, Liability and carry an extra $1,000,000 umbrella policy. Let me dwell for a minute on the Worker's Comp. In Texas it is permissible for a contractor to self insure, but there is no oversight mandating a insurance reserve level. Occasionally we encounter customer's who have been hoodwinked... the contractor states... here is my signed commitment for covering any employee's injuries. Reality is that an employee injured at a homeowner's property can sue anyone that he wants for injuries and lost wages. That contractor paper means zero, nothing. We pay a lot for Worker's Comp Insurance because it provides for immediate medical care at hundreds of Texas hospitals and also assures paid time off. An injured but well provided for employee is much less apt to sue the the homeowner or employer. Again, thanks for all the good grades. Jim Oursler President Granite Foundation Repair, Inc.

sarabeth S.
08/2014
2.0
foundation repair
  + -1 more
unknown
Description of Work: I was told by AC repair men that I had piers needing repair under my house. I did not know who to contact and a contractor said I should join Angies List. I did. I signed on with the first of the3 foundation companies listed for my zip. I returned the call and talked to Julie and explained what I was told was the foundation issue. She gave me the date, the man's name Yancy, and said he would be at my house at 10. At 11, I had not seen anyone so I called and talked to Julie again. She asked me who I was and why had I called that I was not even in their schedule. Then she told me after I told her the same thing about the pier issues that they do not work on these foundations. That was not said to me on Aug. 8 when I first told her. I do not feel that I should have to pay the $49 fee. No person ever set foot at my house. Now Julie had not only heard me explain the exact pier issue and had even told me the man who would be coming to do the inspection. This was like I was in the Twilight Zone yesterday when I called at 11 asking why Yancy had not come yet.
Rating CategoryRating out of 5

Response from Granite Foundation Repair, Inc.
I am very very sorry about the confusion which occurred during the initial and subsequent call. We have contacted Angie's to initiate a refund of the full $49.00. Since we have never had to initiate a refund, we are learning the ropes as well about that process, and if they can't handle it rapidly, we will pay directly. Please, please accept my humble apologies. Respectfully Jim Oursler President.

Nick M.
06/2014
5.0
foundation repair
  + -1 more
unknown
Description of Work: They installed 38 piers in our foundation to re-stabilize it due to poor work by the original contractor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Patricia S.
05/2014
5.0
foundation repair
  + -1 more
unknown
Description of Work: Leveled our foundation, on time, courteous, moved our furniture, & cleaned up after the job was done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,100

Response from Granite Foundation Repair, Inc.
Granite Foundation Repair is pleasantly surprised to get such a good rating from the customer, all A except for B for Pricing. As she said "Leveled our foundation, on time, courteous, moved our furniture, & cleaned up after the job was done." If I could find a way to excell in all areas, I certainly would. Which is why I can respect the comment that our price was a B. Sometimes with an A price pont comes horrendous foundation repairs. As a Board Member of the Foundation Repair Association, I can attest that there is a broad range of price and quality in our industry in the Dallas Fort Worth area. We as an association tried to get the industry licensed, but the effort did not pass in the state legislature. Thanks again for the graciousness of such a nice review. Respectfully Granite Foundation Repair

Contact information

5211 Boyd Blvd., Rowlett, TX 75088

http://www.GraniteFoundationRepair.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Foundation Repair

FAQ

Granite Foundation Repair, Inc. is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Granite Foundation Repair, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Granite Foundation Repair, Inc. offers free project estimates.
Yes, Granite Foundation Repair, Inc. offers eco-friendly accreditations.
Yes, Granite Foundation Repair, Inc. offers a 2% senior discount.
Yes, Granite Foundation Repair, Inc. offers emergency services.
Yes, Granite Foundation Repair, Inc. offers warranties.
Granite Foundation Repair, Inc. offers the following services: Lifetime Transferable Warranty backed by Insurance. Free Foundation Inspection. Foundation Repair. House Leveling. Steel & concrete piers. Helical piers. French drains. Surface drains. Root barriers. Concrete Slab Repair. Pier and Beam Leveling and Repair. Apartment Foundation Repair. Commercial Building Foundation Repair. Residential Foundation Repair
General concrete work such as driveway or sidewalk repair. We have nothing to do with "granite" or "marble" or other "stone"

Contact information

5211 Boyd Blvd., Rowlett, TX 75088

http://www.GraniteFoundationRepair.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM