Pflugerville Pfence

Everything was great until day of install. Salesman was super nice and easy to work with. Overall scheduling + process was great as well — and made us feel these guys knew what they were doing. On the day of install, their crew showed up not knowing exactly what to do and instead asked me how to do things. I immediately called the owner to say we were having trouble communicating and didn’t have a good feeling about things. The main problem, is that we just did nearly $10k in work to excavate our yard and remove our neighbors bamboo — and then installed 3’ tall x 100’ bamboo guard to keep it from growing into our yard again. I had a property line string out, and pointed to the exposed bamboo guard to tell the crew to stay away from it. I even used google translate to try and explain what to do. I then left for work. When I came back around lunch I saw that the crew cut into the bamboo guard in multiple spots — which would now allow for it to grow back into the yard again. I asked them to stop. I called the owner again (and I was absolutely frustrated) and explained what was going on and how mad we were. He said he would take care of it AND even said that we wouldn’t have to pay if it wasn’t resolved. I even responded saying I wasn’t trying to get free work, but just wanted it fixed and done right. He said they would take care of it — and for me to leave extra bamboo guard out for the crew to use. I left it out, and they didn’t use it. About 3 weeks go by and sure enough, bamboo is growing through those damaged areas. In order for us to properly repair this we would have to tear down the fence, tear out concrete planters that we just did, excavate our yard again, purchase new bamboo guard, and then redo it all again. He will deny this, but he initially laughed at me and basically said this was on me for not properly marking things — and that his contract states everything. Basically not taking any responsibility and instead continuing to be rude. I’ve tried talking through things as calm as possible, but he’s not willing to make repairs or meet in the middle — instead he’s threatening to tear the fence down and call it even. We would have been totally happy with the work if they didn’t damage the bamboo guard. The fence looks great. Their processes were good. But when you have a problem…good luck. We paid another contractor $1100 to fix the problem. And now we’re paying the remainder of our bill out of fear that some hothead is going to come on our property, tear the fence down, and cause even more damage than before. Update / Edit: Just noticed that he added a $21 late fee on our invoice. Nice touch.

Don't waste your time. This guys over priced, work falls apart within a week. Doesn't know how to do accounting. Keeps trying to charge you months after you pay because his payroll is a mess. Won't honor warranty fixes. Run fast find someone else.

Complaints and requests for corrections were made to company owner and were met with excuses, denial, and lies. He was rude and unprofessional and attempted to pit neighbor against neighbor. Specifics include uneven posts and pickets, gaps in fence, overpour of concrete with no cleanup, refusal to remove obvious rotted original post that was on property line. The one good thing was they used high quality materials, but because of the attitude and unwillingness of owner to resolve our concerns the entire experience was horrible. If there was a no star rating, this owner deserves it.

The work was done promptly and at the price agreed. A special request for my gate to use another type of latch was ignored, and they had to come out with the correct latch. The latch broke quickly and I have had to repair it several times. Further, the gate has sagged nearly 2". After several requests for them to fix it were ignored, I took the gate down and cut 3/4" off the bottom to keep it from scraping the walk. I've since rounded the top to lessen the visual impact of the sagging gate.

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Terry worked with me not only on the pricing and scheduling, being sensitive to our need to get the fence up for our dogs before moving in, but also on working out a payment plan that worked for us as we were paying for a number of last-minute details on our new home and finishing up others on our old home as we prepared it for market. Good company, good workers--Luis and his sons Luis and Sherman--who worked well and efficiently.

They were excellent. They did a superior job. The neighbor and I split the price. I would tell other they used the highest quality materials, and they showed up on time. They cleaned up when they were done. They got it all done in one day.

As a resident, not a board member, I have no knowledge of how the actual contracting went. What I do know is that every single person who lives in this community has been extremely pleased with the new fencing (horizontal, cedar boards with metal framework that was masked with cedar boards.) Every fence enclosure of the 109 residences was a custom job that had to be measured and cut to size and installed on the spot. This is hard work with the guys digging post holes by hand, putting posts in cement, leveling all the horizontal boards, etc. On my own property, I saw one workman trim and re-cut one board three times so that it would fit precisely. The fences are beautiful and the workmen were terrific. They were prompt, started early and worked late. They were friendly, polite and respectful to us. Some residents were so impressed with the workers that they provided water, sodas, cookies, and treats to reward them for their great work. Residents have posted unsolicited praise for the workers and new fences to our neighborhood facebook page and sent thank yous to the board. (The cost paid for the entire job was something over $200K, and the app on this site won't let me enter that amount.) We are all so pleased that I asked permission, as an Angie's List member, to be able to post this review on behalf of the community. Thank you, Pflugerville Pfence for making our neighborhood enclosures so beautiful!

Far better than expected. The crew was the most efficient, professional, organized contract team I've ever seen. Almost 700 ft of fence demo'ed and rebuilt over 4 days. Truly phenomenal to watch them work. I highly recommend Pflugerville Pfence.

Not supervision of crew. Phone calls only. Fence was to have 3 stringers crew was installing 2 had to be fixed. Fence kept going up and down and I wanted it level at the top. All issues could have been avoided with a visit from supervisor. When done told him I had one bad plank and one that was splitting. Terry said he would be by to look at it the next week. I don't think he has ever come by. Actual fence looks great but if I hadn't been there all day I am not sure it would have ended up that way

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Rather than give the overcharge back, PP moved an iron gate, saying we were even in price. That was acceptable, but how many other people does he mis-measure? The problems I have with the company are many: no one to answer the phone, goes to a recorder; sloppy work; screws used are too short and brittle; fence pickets popped off the inadequate rails when wet or wind blew; fence too high above ground, animals can come under it; used extremely rough cedar pickets, faced toward house. The finished side was installed attached to the rail facing a drainage ditch filled with trees. ( The other homeowner did not contribute to the fence.). Rude, non English speaking workmen. Condescending owner. DO NOT USE THEM. You will not have a good experience. Fence still not completed satisfactorily. I even offered to pay labor charges to have pickets reversed. He couldn't/wouldn't do that. It became obvious why after I watch one off the street guy attempt it. The screws would not back out without breaking. The wood split. In some places, there is no wood to attach the picket to.

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Pflug Pfence put in a bullwire fence. The team that came out worked very fast, but not very precise. I did not see any management supervision. Some miscommunication between management and work team. When I complained about the poor workmanship, the responsiveness was poor. No return of calls. Therefore, I gave a well deserved review. Management of Pflug Pfence then refused to look at or fix any issues until I took down my review. I did so, in order to get the issues fixed. Not very professional. Getting management on the phone was very difficult. Meetings were rescheduled and often late. We are only 1 year later and the gates are hard to open. We are hiring another company to fix that and other issues with the fence.

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Terry's guys got out there pretty quick the first time and got the majority of the work done but did not do all of the work estimated. He stated that he would be out within a week after the initial job and finish it.Asked for them to finish the job. They have been out and got to about 85%complete. He has promised for the last 2 months to finish it and so far has not kept any of his promised dates to finish the work.Terry called me and apologized for the delay. After our discussion he had his guys out very quickly to finish up the work. He gave me a credit for the repair which was nice. It appears he has gotten the issues worked out.

Pflugerville Pfence is a reliable company, who did an excellent job for us, and who automatically specified better quality materials and construction method than many other recommended Austin fence companies that we got bids from. They also have their own crews who can stain your fencing for you, which I recommend doing because it will look better, and your new fencing will last longer. Pflugerville Pfence was not the cheapest bid when all was apples to apples on specs, but they got into the ballpark and I liked how Terry's emphasis was on good materials, and using his steady employees. Bottom line: 1st - their work was wonderful, excellent quality of material and build, quick respond time to bid and book, very responsible crews who did things right without having to be babysat by me. Everything looks plumb, follows our property line well, has nice level cuts. Their price was not the rock bottom cheapest of everyone, even when I went over things and made sure it was all apples to apples, but we got close enough that we are just talking a difference that was not large enough to deter me because even though I am price conscious I am very quality conscious. I wanted to go with PP because they automatically spec'd the best quality material choices for a longer lasting fence build, and a better looking one. I had to nag the other bidders into correcting their cheaper seeming initial bids into including the better materials and adjusting the price. One of the other bidders seemed to have never used screws before on any previous jobs, which was an alarm bell for me. The stain guys did an excellent job, and quickly with no mess. If you want to make sure you get people to bid a good quality fence from the get go, here is what I learned: -Screws not nails: spec you want them to use coated screws, not nails (screws hold better, the coating is to not rust and streak), spec Grade 2 Western Red Cedar pickets (rot and insect resistant wood, not too many wood knots, no actual knot holes)(we used 6" wide instead of 4", we thought that would look better and hopefully be more sturdy), -Metal Posts: Pflugerville uses these wonderful galvanized metal posts (instead of the standard round ones with caps on top and fasteners to the rails) that are the best trick up their sleeve: A squared "U" shaped post that drive deep into the ground, the rails attach into them up and down the length, and then the front of the post gets hidden with a cedar fascia picket so your fence looks great when done, no tacky galvanized exposed posts on the "ugly side". These posts also have a higher wind withstanding rating. -Cedar Rails not pressure treated pine, and 3 rails not just 2: We used 3 cedar horizontal rails for the pickets to attach to so there should be minimal shifting and warping, the cedar will weather better than the cheaper treated pine option and is not that ugly greenish wood clashing against the reddish cedar rails. -Staining the fence: And a couple of companies will not even stain the fence as an optional service. It adds cost, but looks great, and will make this thing last much longer than if we had not. Make sure everyone is bidding that they will set their posts to a certain minimal depth for soil versus hitting rock. And check what each companies warranty is. If you wait to have another paint crew do it later, chances are you will talk yourself out if it. Our one neighbor was going to hire a separate crew, still has not gotten around to getting that done. Our other neighbor was going to save money by doing it themselves, still has not done it. Okay! Apologies, I know it is a lot to read, but if this helps anyone else out, great. I felt like I had to take a crash course in Fence 101 to figure out what we wanted to do, and thought I'd pass along the knowledge before I quite happily forget it!

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Terry and his guys worked with my arborist to take down a chain link fence that had trees growing through it and got the fence up. Only a couple of hiccups with a shared fence being sown a little long with a neighbors dog to worry about. this was taken care of with a quick call. A few small details to get finished up but good service and fence overall.

We weren't home when Terry did the work, but he was prompt and provided what was promised.

Fantastic to work with, very fair pricing, excellent materials and will be recommending to any of my neighbors that ask about fence installation/repair.

Performed the job professional, quickly, on time and the price was reasonable. This company used deck screws which are much more secure than using nails. Great job!

They came and replaced the fence on 3 houses and did a mixture of wood posts and metal posts depending on the homeowner's preference. They worked in a timely manner and kept the job clean. I would highly recommend Pfugerville Pfence company.

It was hard to get fence companies to respond. Pflugerville Pfence was definitely the most responsive. They had a good price... perhaps not the cheapest but they had better quality product than the cheapest quote AND were responsive. We had to reschedule due to family crisis and they made that easy to do so. We are happy with the end product. We will definitely contact them in the future when we are ready for the rest of the fence.