Personal Castles

Samantha cleaned our home in preparation for our staging for listing photos. Her hard work and attention to detail made our home sparkle. I highly recommend this company!

Consistent and attention to detail. Always happy with all cleaning but especially…my wood floors always look new after they clean and cooktop is spotless.

I used Personal Castles for years pre-Covid. After a 3 year stop, I'm so glad to have them back. JC listens and responds quickly to any questions or concerns. He even went the extra mile (or more) and came to our house on a Saturday to change the batteries in our touchless faucet. I highly recommend Personal Castles!

I am so glad I found Personal Castles. Scheduling is easy and if I have a conflict they quickly respond and get me a new time immediately. But, Adriana is the real gem. She cleans my house to perfection from the floors and baseboards to the fans and stove inserts. She is always professional, but very kind too. I feel safe and confident knowing she’s cleaning my home!

Personal Castles really cares about helping customers and making them happy! They're honest and reliable!

Marie leaves the house spotless and smelling good. Dependable! I had left bed sheets in the washing machine. When I came home the sheets were dried and the bed was made.

Yolanda at Personal Castles was fantastic. All work was done in a timely fashion and pristine. I will definitely use them for any future cleanings!

Horridly managed company - avoid at all costs. I scheduled a one-time cleaning with the company, and they did on okay job. During this, after I paid, I was clear that this was a one time engagement and ensured there were no future cleanings scheduled. However several months later I received a call from a debt collection agency saying they were collecting debt from continued services from this company, despite no additional services ever being rendered?? There's plenty of reasonably priced cleaning services in austin that will do a great job and NOT send you to debt collection for no reason. Such a pain to deal with for absolutely no reason. Avoid this scam - hire at your own risk....

Great! Thorough job and was able to help with an urgent request.

Angi provides outstanding service with expert, conscientious help. Martin cleaned my carpets which brought life back to an area rug. He went beyond what was expected with cleaning other area rugs with excellent results. Wendy and Blanca were also meticulous with deep cleaning baseboards and venetian blinds. They, too, gave far more than was expected with cleaning some other areas in the home. Their work was also TOP NOTCH with meticulous, expert cleaning. Thank you to all!

Jean Claude was great! Easy to communicate with and super responsive (even after hours). The cleaner was Lupe and she was fantastic and thorough. Our realtor made a comment on how great the house looked and asked for their contact info. Will definitely recommend to anyone I know.

My house is spotless. The crew was early, detailed, and my house looks brand new. Hadn't clean blinds in 5 years. They are spotless.

Personal Castles staff has cleaned our home several times. Each team member has been outstanding. They arrive promptly, communicate thoroughly and provide excellent cleaning services. Last week, Brenda was here and went above and beyond to make our home spotless! I have hired many cleaning companies over the years, and Personal Castles is the best.

My wife and I needed a deep cleaning for our house to prepare for interior painting (can't do painting if the walls and baseboards are dirty). Tania did an outstanding job cleaning the house - in fact, she went over and beyond our expectations! JC, the owner of the company, was very courteous and professional over the phone and by email and even visited our house before the cleaning to make sure that everything went smoothly. Personal Castles may not be the cheapest service around, but they're definitely worth every penny. I highly recommend them if you need a high-quality service that will treat you right.

Personal Castles cleaned my house yesterday and did an amazing job! We just moved out and needed to have our home professionally cleaned prior to closing. They really went above and beyond and did a better job than we could have expected! I would gladly refer them to any friends or family. If you need your home cleaned Personal Castles is the best around!

JC was able to accomodate my schedule with a quick turn-around time, and he and his crew did a great job cleaning a home that had some unexpected areas that needed extra attention. There was an area that was overlooked (it was a big job!) and JC came back out the next day and took care of it himself to my satisfaction. He won me over as a customer and I plan to use Personal Castles again.

I have never received so much for my money! The team scrubbed my home as it likely has never been scrubbed before. I requested a "move-out" cleaning in order to put the house on the realty market, and I lacked clearing out a couple of cabinets, a pantry, a hall closet , and a large refrigerator/freezer before the team arrived (I'm still living in the home, sleeping on the sofa); the ladies straightened the contents of those storage areas anyway, which was not in their work description. The team had to be EXHAUSTED, as they came early and stayed late! I was exhausted just staying out of their way for so long... These folks served me FANTASTICALLY on short notice, and were so nice and respectful -- they are TRULY the GOLD STANDARD, and I'm thrilled with the services I received!!

What you need to know if you hire this company, be prepared to take an hour of your time to do a white glove, lint roller, flashlight, top-down inspection of your house before you allow the cleaner to leave. If you find work not up to standard you are to keep the cleaner and inform her/him/them to redo the work. If you say anything later they will repeatedly tell you that you signed off on the work by allowing a grown adult to leave your home before you completed a through enough inspection of the work. Note that this inspection is not in their terms of service and as such is a deceptive trade practice. Also be sure to watch the cleaner load her/his car because if mop water leaves you home it is going on the lawn. Do not expect a sorry, period. You can expect to be threatened with a lien on your home for nonpayment. I told him to go for it that I would enjoy laying this out for a judge and putting him on the stand. A few of the details: After finishing a long day at work and looking around the house more I did not think that things looked as clean as in the past, but I thought maybe it was just me and that I was tired from a long couple of weeks. It was not just me. As I started spending time in the areas cleaned it was clear that nothing close to a deep clean had been done. The lint roller pic is from a carpet 18 hours after a supposed deep clean. Initially I was willing to give them a second chance, we all have bad days, get sick, make mistakes, etc. The fact that they sent 1 person for 4 hours for a deep clean of 1,500 square feet, well I cannot hold the cleaner responsible for that and for the time she had she got as much done as she could. I final blew my gasket when I saw the dying grass patch on the lawn from mop water. Mind you we had just received "Yard of the Month" recognition from the local garden club. The male owner told me it was absolutely impossible that the burn in the grass was from the mop water, that it would take 24 hours for a brown spot to develop. I noticed the spot starting at hour 25/26 so he was 100% on the mark with that time estimate. Unless this issue has occurred prior he would not have a time frame immediately available for reference. He finally admitted that the mop water left the house, but he said it was thrown in the gutter. The gutters go to storm drains so that is illegal dumping. Either way it is bad news. The burn mark is also where she parked and loaded her car. They billed me $210 + tax for 1 person for 4 hours. This is after knowing how upset I am and destroying my entire weekend. They are more expensive than a number of other companies and I have no problem paying a little more for a superior job. It is not the client's responsibility to confirm a job has been done. How dare a company try to make me feel responsible for checking their employee's work. the expect me to order the person to redo the work. The pics are sample, the details are also a sample there is/was more. To sum it up, I spent my supposed free weekend to play cleaning because this company failed miserably. I have huge burn spot in the middle of my award-winning lawn that will take months to recover, I also now have to be concerned about my live oak trees soaking up this vile concoction of chemicals, along with wondering what toxic residue is left in my home from it, I have been told it was my fault, and been threatened with a lien. To top it off they have sent two invoices back-to-back and customer satisfaction survey after threatening me with a lien. There is no making any of this right, but the company does have a path to payment. I have offered to pay if I am provided with a written, signed, and notarized letter outlining the issues and taking responsibility for the issues. What blows my mind is the lack of integrity and ethics it takes to bill me after all of this.

Overall they were great. They were timely and thorough. I am pleased with the result.

It was an excellent job! I needed a deep cleaning which took about 4.5 hours, as promised. All surfaces were dusted or cleaned including baseboards, all light fixtures, stove vent, and more. I am so pleased that I am hiring Personal Castles to clean my home every week. Their pricing is fair for the excellent job they do. My rating for them is A+ ! LM, Austin

The crew did an amazing job! I had the same renters for 2.5 years who, quite honestly, did not clean or maintain the unit while living there. Personal Castles came in and gave us a quote for a deep cleaning and cleaning the appliances/walls. They were able to get all the tenant dirt/smells/stains out perfectly and would definitely recommend this company! I was thoroughly impressed and astounded they were able to make the house like new again.

JC got in touch right away and his cleaning staff arrived the next day after we spoke, could not ask for faster response time. The cleaning was more then I expected and exceeded all previous cleaning services I had used in the past. The house was spotless when the cleaning crew left and although I had signed up for only one cleaning when the job was done I contacted JC and signed up for bi-weekly cleaning service.

Personal Castles is more then a 5 stars for sure! This was the first time I've used them. JC and his team showed up on time. His staff was very nice. I worked from home so I was here all day and the attention to detail was great. I have scheduled a few more cleanings with them. I also had my windows cleaned inside and out. WOW what a deafferents that made. Again the attention to detail was awesome. If you or someone you know is looking for a great cleaning service. Give JC at Personal Castles a call!

Personal Castles does a good job, especially if you need someone in a pinch. The cleaners were nice and friendly. I'd use them again when I do not have time to handle it myself.

Excellent! Our people arrived on time and ready to clean our home. They were wonderful. Firstly, knowing what to do and secondly in asking what else we wanted done. They found every crevice and corner cleaning even things I may have missed. I found them each to have delightful personalities and truly wanting to please. JC stopped by to see how it was going and I really appreciated his personal attention. This is truly a wonderful company with great people. I can not recommend them highly enough!