LOWES

I don't remember the cost. I chose Lowes because they had a sale. The salesmen were very helpful. The whole process took 10 minutes. They offered delivery and everything. It was on backorder so I waited about 2 months before they delivered it.

Absolutely wonderful. Good materials.

It was ok. There were some areas that the carpet didn't go all the way to the wall. I wanted a more snug fit to the wall. I'm not sure if they how they normally do that. The carpet was on sell.

My consultation with John Yager went well, although he does talk a lot, so both times he visited I was late for following appointments, which was frustrating. The first time he visited he had counted one less window than I had, I asked him about it twice but he kept telling me that I wasn't counting right, it's my house, but I obviously don't know how many windows I have. So on the second consultation when he came for me to sign the contract he realized then that he had mis-counted my windows, and had to re-do the whole estimate which ended up taking him almost two hours and obviously brought the price up, I had someone show up that I was going to go to lunch with, John took so long that my guest had to leave to go back to work on an empty stomach, it would have been nice if John told me it would take him a few hours versus telling me he'll be done in a few minutes for two hours. The back door and windows were installed by one of their contractors, Randall, he was nice and got the job done quick. The back door was replaced a year ago, and he never put on part of the handle hardware, which I noticed a few days after he left, but never called about it. When I recently called because the handle on the sliding glass door is becoming loose and wont lock shut, they told me the warranty was over and couldn't help. Okay, fair enough since I waited too long to call. But the windows were all replaced about 6 months ago. In the consultation John and I specifically spoke and went over my home alarm and he told me they would leave the wires out, he then went on to tell me he spends an hour or two with each contractor about the job and will make sure that he relays any issues or worries of mine to the contractor. Well, when Randall showed up to do the windows he asked me about the alarm and I said "I don't know, it's not my department, I'm not sure how they take care of those things" which he relayed to, cover up all the wires (wait didn't John tell me he spends hours with randall telling him about my concerns and issues? he specifically told me he would tell randall to leave the alarm wires hanging out like he had on my sliding glass door) No, all the wires were covered up and I noticed this the evening after installation I figured my alarm company would pull them out. I had scheduled for the alarm company to come out the day after instillation several weeks before install and when they showed up they noticed the wires were all gone and let me know they would have to disconnect all the wires, and now reconnect wireless sensors to a new alarm system since mine was hard-wired and we would now have both a mix of hard wires and wireless, ughhh, just what i wanted! So for the low price of $1,600.00 it'd be done, of course I had to reschedule the alarm company to come back out two weeks later, with no current alarm I could use during the mean time, which was real comforting. When I spoke to the Lowe's Install Team about this, Sean played middle man between me and John and Randall, even though I specifically asked him on numerous occasions to have John or Randall CALL OR MEET WITH ME DIRECTLY about this matter. Eventually Lowe's agreed to pay half of the bill for the alarm company, but made me play middle man with the agent and contractor. After my alarm company found out how horrible Lowe's had been with me and why the alarm's were cut in the first place they agreed to charge me at cost for the alarm sensors, which came out to 600 dollars, and i had to pay separate for the alarm system and labor, but it still saved me 400 bucks. After I sent Sean my bill from the alarm company I never hard from them again, after leaving two messages I finally gave up. It was honestly too much trouble for 300 bucks at this point. But now unfortunately I am having issues with one of the windows they have installed (it leaks, makes a LOT of whistle noises) and when I called on the 12th of June and spoke with Matt I was told Randall would call in two days to schedule the warranty work and he still has not. I called back to the install center on the 18th and let them know of this, and again spoke with Matt. He told me he would call Randall and call me right back. Needless to say he hasn't called and when I called install services this morning (19th) asking for Matt they told me he was busy and took my info. A few hours later and I've had time to think back on the whole, horrible process, write a review, and I'm still waiting to hear from them... Personally the level of unprofessional-ism, and quite frankly BS they have put me through has been enough to make me even hesitant to shop there as a customer. It's made me realize I will NEVER hire out through a company/chain like this again and i'm sure it goes without saying that I will never consider Lowe's for any instillation services for the remainder of my life and I'm very, very, very disappointed.

Very helpful salesperson assisted me in getting a good price for better quality granite. We bought the granite through Lowes from a supplier and the supplier installed it. Everything went well. One of the suppliers Lowes uses is north about 30 minutes. I went up there to find the right granite for each room and did. They were very good about making sure I got the pieces I wanted and cut from specific indicated area on each slab. The install went well, quick and no damaged walls. The only issue was that one piece of granite had a tiny chip on an edge where it might be seen. They came back out and corrected it with an epoxy to completely correct it. You would never know. We really enjoy the granite and I wasn't sure it was really something I wanted until I saw these pieces and now see them in. Great!

This was completely screwed up from the start. I went into the store and asked for a 40 gallon water heater that had a digital display on it. "Oh" the appliance guy said, "I'll go get the item number." Great I thought. And they said they could install it the same day or the next day. Even better I thought. I paid for the delivery, installation, and haul-away of the old one ($250-some dollars). The sales person was careful to say that additional charges may apply if it has to comply with codes. I live in the county outside of city limits. No codes to comply with--no expansion tank required. No additional shut-offs or backflow inhibitors, etc.. So, I go home and pretty soon an installer calls saying he can install it tomorrow but he wants to come out and make sure it doesn't need anything special. The installer comes out and says "man, you're making it easy on me... none of that extra stuff. It'll be around $179 more (and I wondered why it was more since there was "none of that extra stuff", no need to pull a permit, and no codes to comply with. I argued a bit, but, oh well, I needed a hot water heater. So, next day they call to set a time for the installation and say it will be $384. "What!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!", I said, and told the caller what was told to me the previous night. Then ensued several days of calls between me, and Installation desk person, and the plumbing company doing the installation. Basically they wore me down, and I NEEDED A HOT WATER HEATER. So I agreed to the charges. They came to install the heater and had the WRONG HEATER!!! No digital display. Similar to what I wanted, but I specifically said I wanted the one with a "digital display." OK so then more delay happened while they found the one I wanted got it to the correct store and again arranged for installation. So the installer came around 7pm and put it in. I'm sure it is safe (heaven knows I paid enough for it to be correct!!!). But he needed to put a hole in the wall in the closet where it was installed and he used a HAMMER to make the hole. For $250 plus $340 (actually they were kind enough to knock off $44 of the installation cost since this was all royally screwed up) I think the installation company (Austin Area Plumbing) could supply their people with a hole saw and a dust pan to clean up after themselves (which they DID NOT DO). Long story short DO NOT BUY a hot water installation from LOWES!

Everything went well. Lowes is ort go to hardware. We got good customer service.

Sales person was either very new, misinformed or poorly trained. I had to make several phone calls and return to the store to complete the purchase and installation details. Installer did a very good job with the removal of the old door, installing the new door and cleaning up.

Once they were here to install the new toilet, they needed an additional part that cost another $200. And the toilet constantly backs up, despite several attempts at repair.

I always go to Lowes. I find their customer service people are more available. They are more willing to help you. Their prices are more reasonable.

LOWES Lowes, was very prompt, very fast and very well done.

Service was ultimately good. The Lowes website was squirrely. One moment they had the desired product, next moment they didn't. Took 2 1/2 weeks from purchase to install, with the installer taking a week from delivery of stove to install at the home. This is too long. If there is that much business, Lowes should be contracting to others. Also, when we went to pay, though we told the installer in the initial visit that we would take care of trim, they charged us for it anyway, which we could not totally take off of the bill-- had to change it to 1 cent. Not a big deal, but sounds like a Lowes software problem. Staff at Lowes was conscientious and helped us through the credit card and "tax rebate" process as well. Install went smoothly and quickly, and installers are punctual and cordial.

Only a estimate. Won't go with them.

There was a person at their store who was very helpful in picking up the right size of door. It was a custom door and we had to place a special order. Our interaction with the person at their store was fine and the gentleman who installed the door was very professional. He did a good job as well. I didn’t compare their price that much. I would use their services in the future too.

Everything went very well with them.

From the initial contact at Lowe's to the installation the process was a good one. The salesman, John Nelson, is knowledgeable and courteous, We purchased a Samsung frontloader washer from him in September 2009 and was impressed with him. Mr. Nelson helped me decide on a cooktop which was difficult because of our cabinet configuration and current electric cooktop dimensions. He helped me take out the display models from the drawers to measure the undersides to check the measurements which are not always accurate in the brochures. (minimum, exact, maximum is not always explained) Mr. Nelson and Lowe's staff called to keep me informed. The installation personnel were on time and careful.

They did a great job. The guy that they sent out here did most of it by himself. He was extremely nice and he did a great job. They put a cushion under it, and the work looks really nice; I would recommend that. I haven’t found any bad places in the wood or anything like that. He did it in a pretty timely fashion. I was surprised with my experience with them because I just didn’t think that a big company like that would be so pleasing. I didn’t think that the price was anything special. The guy that did the work was very professional but some of the people at Lowes were a little less knowledgeable.

We had a minor amount of difficulty setting up a time to do the installation but it was partly their fault and partly ours so it wasn't a major issue at all. The installation went smoothly and the installers were fast, efficient, and professional. They had to do some concrete work under the base plate and other minor adjustments. They also installed a flexible base plate so that when the frame shrinks over time, the door can be adjusted. The builder of the house had only installed a stationary base plate making it impossible to do any effective adjustments to the door. Consequently, we were having problems with the original door.

The people there are very knowledgeable and helpful. My overall experience with hem has been pretty good.

It went very well. We got free delivery, which was the best deal. The salesman was really good. He was very good about educating us in different aspects. He let us know what we could expect from the product. The porcelain was chipped and he gave us a touch up kit. That was cool. He showed us that he was more interested in a relationship than a quick buck. That made an impression on us. They scheduled us within a very short amount of time. They showed up exactly when they said. They were very professional.

I liked them because of the great price. They did a good job installing the door except there were a few problems with both doors and they were leaking. They did come back out free of charge and fix the problem. They arrived at the time they were scheduled to be there. It didn't take them long to remove the old doors and install the new ones.

This was a fine job and I have no complaints. The work was done quickly and efficiently. The garage door works like a dream. I would say that Lowe's people are very skillful. They came on time and they were professional, neat, and courteous.

The project went very well. Leo was very professional and quick on all of his responses. Lowe's called several times during the process to make sure everyone was on the same page and that I knew what was going to happen. Lowe's and Leo did a great job.

The staff at Lowes in the ceiling fans department were knowledgeable, helpful, and readily available. The associate that worked with me was able to answer all of my questions quickly and by himself, which is more than I can say for another company. He also volunteered advice on installation which was helpful. We purchased a hunter ceiling fan and I installed it myself.

The workers were very helpful, professional, and courteous. They cleaned up all the mess they made during the installation process. The finished floor is level, and I was very happy with the results. They got the job done in two days, which I thought was fairly quick. They did an excellent job sealing everything so that dust would not get in.