I tried to contact them via internet (per their site) for an estimate and also by phone. NEVER hear from them. I had used them a few years ago and the work they did was very good, but over 1.5 months I have been trying to reach them and nothing. So very disappointing. I am now looking for another company to repair damage that my movers did to my furnature.
Description of Work: NOT A THING
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Laura V.
01/2008
1.0
furniture repair
+ -1 more
This company came to my home hired by May Flower Moving. The owner, Guy Endsley is a VERY friendly guy. I can not say the same for his bland, unfriendly, blunt office person, Tanya also his wife. You call for an appointment several times she may or may not return your messages. When she schedules your appointment it is usually no sooner than 6 weeks out. Not only is it so far in advance, you have the lovely 4 hour window where you are landlocked to your home. Guy came to me on a few occasions, when you are dealing with a moving company they go through a "process" to get your items repaired rather than just paying for what was damaged. Guy's final visit he repaired where a moving sticker was placed on my dining room table top (wood) he fixed the stain and razor bladed the finish off. When the work was completed he said, "the scratches will go away when I apply furniture polish". That is not the case. I contacted Tanya regarding the repair problem. Refuses to fix the damage...
Description of Work: Guy repaired several damaged items from my move. He repaired a broken chair leg, a chip to a wood couch leg, buffed scratches in our nightstands which really needed refinishing, glued wood veneer that came separated, repaired a chip on my dining room table and tried to fix the table top where Mayflower stuck a sticker and the glue ruined the finish.
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Service Categories
Furniture Refinishing and Repair
FAQ
LONE STAR RESTORATIONS is currently rated 1 overall out of 5.
No, LONE STAR RESTORATIONS does not offer free project estimates.
No, LONE STAR RESTORATIONS does not offer eco-friendly accreditations.
No, LONE STAR RESTORATIONS does not offer a senior discount.
No, LONE STAR RESTORATIONS does not offer emergency services.
No, LONE STAR RESTORATIONS does not offer warranties.
LONE STAR RESTORATIONS offers the following services: FURNITURE FINISHING & REPAIR.