Full-Nelson Landscapes

I hired Full Nelson landscaping to perform a full wood fence replacement and full yard grass removal and replacement. The work was completed over the span of a couple sessions (due to weather interruptions) in late may and early june. There are two issues in play. In short, the work quality was poor and Kevin intentionally overcharged me by $1,465. 1. The work product was poor which is by far the lesser of the issues. He installed cracked pickets which I fixed myself. The nails he used were too long and stick out through the 2x4 cross beams. He left trash and project scraps all over the yard. The sod was installed with large gaps between the rectangular sections. 2. I share a fence with my next door neighbors. Each neighbor agreed to share the cost of the adjoining fence replacement with me and Kevin Nelson provided an itemized quote for each of those shared sections as I was going to pay him directly and settle with my neighbors separately. This occurred without issue with my neighbor on the right. Without my knowledge, Kevin quoted my neighbor on the left (he did not do this for my neighbor on the right) for the same portion of shared fence. I paid 2,790 and my neighbor on the left, Tom, paid 1,325 for the same portion of fence. Tom assumed that something had changed and that kevin was billing us separately as Tom had some grass replaced as well. When Tom and I talked about settling the bill he informed me of what had happened and was shocked that Kevin had acted so unethically. I tried to work it out with Kevin but he refused to refund the difference of 1,465. My neighbor agrees with my position on the matter and reached out to Kevin in email explaining that he also thought that i was owed the money back.

I found Kevin through a facebook recommendation on my neighborhood page. I had been having water pressure problems with my sprinkler system and asked him if I could make an appointment for him to come check it out. He came out after his last job and said "lets see what you did." Like it was my fault that it wasn't working. He tells me to call the city to check my water pressure and if its low he'll come by and turn it up for me. I have the city come out and test the pressure and they said its low. So I messege Kevin back and tell him what the city said. He said "they didnt fix it?" I told him no. He said he would come over on Tuesday, me thinking he was just going to turn a knob for me because I didn't have the correct tools to do so. I thought Kevin would come over around the same time after his other jobs, my first red flag. No appointment set. Kevin comes over Tuesday at 7:00AM and messages me on facebook and says "I am here." I didn't get the message, I was sleeping. At 7:30am Kevin rings my doorbell and I see half my front yard is dug up. He tells my husband that the builder put the pressure regulator valve on backwards. I had an appointment so I had to leave. I came back to even more of my yard dug up, and my husband tells me its going to cost $600. Kevin bought the highest priced pressure regulator valve without discussing with us. I figured what the **** you already have the yard a mess, mud everywhere, not to mention he tells me he came in on his day off...so I felt obligated to just let him finish it. I didn't ask for any special favors, I asked for an appointment. If it was going to cost me $600 I would have shopped around first. Gotten other quotes. Its mid September, my grass is half dead anyways. In less than 2 months and I won't need the sprinklers. I would have waited until next spring to fix. But he finishes and the irrigation system works great! The sprinklers are doing exactly what they need to, and even the pressure inside the house is way better. I venmo him $600, which I should have asked for an itemized receipt...so again lack of professionalism. I confronted Kevin today with my problems with his work, and he gets very defensive and says "if you want your money back then fine, I'll venmo it back to you. " He then blocks me on facebook. Oh, and he never refunded me for the job I didn't ask him to do. Make sure you make an appointment and get an itemized receipt. Yes, I am happy my sprinklers work now. BUT not at the price of the $600 for work I didn't approve of before he started digging...Which he says he talked to my husband first, thats a lie we didn't wake up until 30 minutes after he already started working. (And yes I have video of all work done and conversations recorded. So proof can be provided if asked for.)

I had a fence replaced and Kevin did an excellent job. He finished it fast and with the utmost professionalism. He also fixed my sprinkler system and replaced a broken pcv pipe and replaced and adjusted The sprinkler heads. I recommend this company. Excellent service.

Kevin is personable, reliable, knowledgeable and gets the job done right the first time!