DELL INC

It's just an online service. They didn't come in person or I didn't take it. But they sent me and I rebooted the system, which was okay. It was generally okay, but it took me quite a number of tries to get what I needed, but I did finally get everything that I needed done, on my computer. They were able to remotely look at what was going on while I was talking to them on the phone. Then they ended up sending me a disc to reboot my system, so I rebooted using the disc they had sent me. It worked out, but it took probably a couple of weeks to get it done, which was longer than I had hoped. It was $250, it was more than I had hoped because I had to buy a year's subscription. I had used them a couple of years previously and I thought they were excellent. Their customer service I thought was great, but this time, I felt like they were more just following a script and didn't want to deviate much from that and I ended up feeling like it was difficult to use. So I feel like they have declined. I still think they're reasonable customer service, but not as good as it was a couple of years ago. It took longer than I thought it should. They were adequate on professionalism, not great.

unknown

You just can't make this stuff up. I tried to buy a Laptop from them - it was disastrous and eventually I ended up canceling the order after the 2 time I was told they had messed up my order (actually on the date it was due to be delivered). After being a loyal customer with DELL for over a decade making several desktop and laptop purchases, I don't think I will ever use Dell for anything again as their service is so horrible. While researching I had a couple of "live chats" about spec details. On both occasions the reps just made stuff up (example ? repeatedly claiming the inspiron 15 7000 series has a vga port; or claiming I can get a bigger battery for the same laptop after purchase, neither were true). 9/26/2013 - After much research I placed an order online for a Dell Inspiron 7000 series laptop with i7 4th gen and 16Gb RAM (Order #1). I got a confirmation email with a Dell Purchase ID number. 9/27/2013 -I misread the delivery date so I called customer service the next day to clarify - only to be told they had no record of my order! Customer service/order modification kept asking me for the order ID and customer ID which weren't on the confirmation email. They kept telling me I didn?t place the order, and when I offered to forward the confirmation email they said they couldn't receive emails. Twice I was promised a call back that didn't happen. First time I was told it would be in 30 minutes max, nobody called in 3 hours. 2nd time I was promised a call back at 6PM ? it was more like 8PM. By this time I am now on my 6th representative having spent 2 hours on 2 phone calls with their mind-numbing customer service/order modification departments. I eventually get a call back and consent (yes I know, It was a moment of weakness) to repeating the order over the phone. This time the representative can see some details of the order (not sure why they couldn't before). I point out that since it has taken much of my time to fix their error I expect them to (a) honor the original delivery date and (b) give me some money off. After another call (I had to ring off for an appointment) they eventually took $100 off and promised to "ask" production to expedite it. They also offered free overnight shipping. So I went ahead and ordered (order #2). I get another confirmation email. This time when I log on to the website it has the details of my order. In ?1 day it shows status of "in production" estimated delivery October 9. That's a week after my prior order delivery date placed the day before. I decide to be patient. 10/9/2013 - the supposed DELIVERY date. I get an email, then a phone call from DELL. The email says: "Dear Customer, We wanted to let you know that there is a delay with one or more items in your order. Based on the latest available information, we have adjusted your Estimated Delivery Date and your order is now projected to reach you on or before 10/17/2013." The Phone call says they are very sorry but the order had some "illegal parts" and I have to cancel the original order and enter a new order. Asking her about the illegal parts she has no details and just keeps restating the same thing. I say I don't want to proceed until I know what's changing, and if nothing is changing, why are they calling me? She promises to send me the updated spec via email. Of course it never arrives. About an hour later I get another call. Very sorry to inform me but there is a problem with my order (deja vue anyone?). When I ask if this is a repeat, crossed wires , or actual new information it turns out that the computers are OUT OF STOCK! and we have to cancel and reorder (why???). At this point I explain that I am through with Dell and I want to cancel. The reps says he will go ahead and cancel then hangs up on me!! In a few minutes I get an email telling me "Dear Customer, Thank you for choosing Dell! We're pleased to send you this order confirmation containing details and Estimated Delivery Date for what you've ordered" - with the 10/17 date. At this point I have had enough!! I call DELL to cancel the order properly. The phone system gives me an option to cancel an order. So I choose that. "Sorry, I didn't quite get that" and then expands the list of options. And so it goes until I get to customer services. I go through the details, they ask for my order number, then they tell me they need to transfer me to the "Sales Return Specialist Queue". I eventually get connected to an actually helpful person - and I cancel and get the confirmation email of that. I still have to wait 24 hours to make sure they return my money!! So ... if you have read to this point, you can see that I just cannot ever recommend Dell to anyone again. If they make it that hard to spend money on them, goodness knows how much more trouble i will be if you have an actual problem!

I spent $1660 on the computers. The notebook was $250 to $300 but did not come loaded with Microsoft Office. I had to buy the Microsoft package. I feel that they did not set up the computer like they used to. Now I need to do much more myself and I was not happy with that. Earlier, it was pre-loaded with everything and I had to go online and do many things myself. They did not give copies of the programs on CDs. I was not too happy with that but I guess that is what all computer companies do now. I am not sure I will use them again, I might try someone else.

Dell's on line sales team does a very good job. They are convenient and accessible to everyone from their home so that is a luxury. They run good sales on the computers and I am glad to report that my Dell has held up quite nicely to date. I would use Dell all over again to buy a computer from. My experience with them has been very pleasing.

They urge you into opening an account. I don't need credit, I just wanted the refills. They said that I would get 6 month no interest no payments. I didn't really want credit, but I went ahead and opened an account anyway. The bills that came said that I owed nothing. I finally got info that said I had late charges. I called them, and they told me I was, in fact, to make payments. They charge about 30% interest.

DELL IS A VERY PROFESSIONAL AND RESPONSIVE COMPANY. THEY REPAIRED MY COMPUTER AND GOT THE JOB DONE IN A REASONABLE AMOUNT OF TIME. I FELT THE PRICE WAS VERY REASONABLE, AND I WOULD HIGHLY RECOMMEND THEM.

I FEEL THAT DELL IS A VERY SMART COMPANY AND THEY KNOW WHAT THEY ARE DOING. THEY CAME OUT THAT SAME DAY AND FIXED THE PROBLEM. I WOULD HIGHLY RECOMMEND DELL. THEY HAVE GREAT PRICES AND THEY ARE EASY TO DEAL WITH.

I WAS VERY DISSATISFIED WITH THE SERVICE DELL PERFORMED. YES THE SERVICE IS PROMPT. A SERVICEMAN WAS OUT WITHIN MINUTES OF CALL. HE CAME WHEN I WAS NOT THERE. HE ERASED VALUABLE INFORMATION AND DID NOT EVEN COMPLETE THE SERVICE.

I LIKE MY LOCAL COMPUTER COMPANY! THEY ARE VERY RESPECTFUL, GENEROUS, AND WILLING TO HELP. I THINK I RECEIVED A GOOD QUALITY OF COMPUTERS. I HAVE HAD NO PROBLEMS THEM SO FAR.

DELL IS A VERY EXCELLENT COMPUTER COMPANY! THE QUALITY OF THE COMPUTERS ARE EXCELLENT ALSO. I HAD A MINOR PROBLEM WITH DOWNLOADING SOFTWARE ON MY COMPUTER. SO I CALLED TO SPEAK WITH A CUSTOMER REP. AND SHE WAS VERY HELPFUL.

THE COMPANY WAS VERY PROFESSIONAL AND VERY RELIABLE. I AM BLIND AND THEY MADE SURE EVERYTHING WAS IN ORDER AND I WAS SATISFIED WITH THE SERVICE. I HAVE A FOUR YEAR WARRANTY WHICH MAKES IT EVEN BETTER.

THEY DID AN EXCELLENT JOB OF FIXING OUR PRINTER. THEY ARE A VERY PROFESSIONAL AND VERY RELIABLE. CUSTOMER SERVICE WAS VERY HELPFUL AND RESPONDED REALLY QUICKLY TO OUR PROBLEM.

THEY ARE NOT A GOOD COMPANY TO USE. THEY DO NOT KNOW WHAT THEY ARE DOING AND THEY LEAVE WITH THE PROBLEM WORSE THAN IT WAS. THEY ARE EXPENSIVE FOR A JOB THAT DOES NOT EVEN GET COMPLETED. I WOULD NOT RECOMMEND THEM.

THE COMPUTER HAD NO POWER TO PRINTER AND I HAD TWO COURTESY CALLS. I WAS ON THE PHONE FOR THREE HOURS, BUT THE COMPUTER WAS NOT FIXED. THEY SENT A SERVICE MAN OUT BUT HE COULD NOT FIX THE COMPUTER. IT IS A MESS AND I AM VERY UNHAPPY.

I WAS NOT SO INTERESTED IN COMPUTERS AT FIRST UNTIL I FIGURED OUT MOST OF THE WORLD IS CONTROLLED BY THEM. I'M STILL A "ROOKIE" ON LEARNING ABOUT ALL THE SOFTWARE'S. SO THE CUSTOMER SERVICE REP'S AND I ARE REAL ACQUAINTANCES.

I LOVE MY DELL COMPUTER! THE SERVICE IS VERY PROFESSIONAL, AND PROMPT. I HAVE HAD MY DELL COMPUTER FOR SEVERAL YEARS NOW. IT HAS A WONDER HIGH-SPEED INTERNET. IT COULD NOT BE ANY BETTER.

I HAVE NOT HAD ANY PROBLEMS WITH DELL. DELL IS A GREAT COMPANY TO PURCHASE YOUR COMPUTERS FROM. THE QUALITY OF THE COMPUTERS ARE EXCELLENT! I HAVE NEVER HAD A DELL COMPUTER THAT DID NO LAST ME LESS THAN 15 YEARS.

I WAS VERY SATISFIED WITH DELL. I FEEL THAT THEY ARE A VERY PROFESSIONAL AND RELIABLE COMPANY. I WOULD HIGHLY RECOMMEND THEM. THEY WORKED VERY QUICKLY AND I WAS VERY HAPPY WITH THEM.

I LOVE MY BRAND NEW DELL COMPUTER! IT HAS HELPED ME TREMENDOUSLY WITH MY COLLEGE WORK. I HAVE ALL THE LATEST SOFTWARE'S PROGRAMS THAT ARE VERY WELL-NEEDED FOR MY COURSES.

I WAS VERY HAPPY WITH THE SERVICES PROVIDED TO ME BY DELL. THEY WERE VERY PROFESSIONAL AND THEY KNEW EXACTLY WHAT THEY WERE DOING. I WOULD HIGHLY RECOMMEND DELL.

I LOVE MY COMPUTER SYSTEM! DELL'S COMPUTERS ARE WELL WORTH THEIR QUALITY. MY FIRST COMPUTER I BOUGHT FROM THEM IS 10 TEARS OLD. STILL NO PROBLEMS! SO I JUST KNOW THIS SECOND ONE I JUST PURCHASED, WILL LAST EVEN LONGER

I SPENT OVER TWO THOUSAND DOLLARS ON THIS COMPUTER AND IT IS WORSE THAN THE FIVE HUNDRED DOLLAR COMPUTER I BOUGHT TWO YEARS AGO! THEY USE SUBSTANDARD EQUIPMENT AND PARTS IN THEIR COMPUTERS AND IT TOOK THEM FOREVER TO GET OUT HERE AND FIX THE COMPUTER.

THE TELEPHONE ORDER PERSON WAS VERY KNOWLEDGEABLE AND HELPFUL. SHE WAS ABLE TO ARRIVE AT THE RIGHT MODEL CHOICE FOR MY PURCHASE. SHE PROVIDED THE NECESSARY CONFIRMATION AND SHIPPING INFORMATION AND AS PROMISED THE NEW COMPUTER ARRIVED ON TIME.

THEY ARE A VERY RELIABLE COMPANY, WHO HAVE 24 HOUR SERVICE FOR ANY DELL COSTUMERS. THEY WALKED ME THROUGH STEP BY STEP AND IF ONE WAY DIDN'T WORK THEY WOULD FIND TWO OTHER WAYS TO FIX IT.