DELL COMPUTER SOFTWARE

Description of Work: I developed a severe computer problem when I discovered one morning that I had lost all the software on my machine. I called Dell because the machine is a Dell and I thought Dell would understand the problem and correct the problem. I spendt almost 5 hours on the phone which was much too long for what turned out to be just internet service and email. Eventaully Dell connected me to the Microsoft IYogi repair service who submitted a bill of 239 dollars (This was unknown to me.) Even after the repair work Dell was still only able to resore the email and internet service. In addition Dell insisted upon a state tax charge which is not legal in the state of Michigan. I don't know what has happened to these people. 5 years ago the product and service was great, but now nothing is done even adequately. I ordered a printer and there were no instructions to it, so I returned the printe for another one. This of course was at my expense. Now the service is lousy in one word and 246 dallars.for a phone service call is outrageous. However t I was leaving for the hospital for surgery and needed the internet service and email before I left. In just a few short years Dell went from great equipment and service to Stay away or you will be sorry..

Description of Work: THEY HAD TO COME OUT TO THE HOUSE TO REPLACE MY HARD DRIVE AND REPROGRAM ALL THE LOST DATA.