Americraft Siding & Windows

Mr. Barry and his co-worker did a beautiful job making necessary repairs to two windows and installed four windows, altogether. They were very professional and courteous . We are extremely pleased with their were fine and efficient work. It was so encouraging to see them taking pride in a job well done. We are very grateful.

First, we had to get approval from my HOA. They handled all the paperwork for the approval and the follow-on action item from the HOA. They finished the project on-time and cleaned afterwards. The deck is absolutely gorgeous. We love it.

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Measured and built concrete form on day 1 - Poured concrete on day 2 w/one worker remaining to ensure the concrete set properly for hours. Assembled and set up patio in one day - did a super clean up - very professional. Also very happy with follow up after purchase customer service.

It turned out great. I would definitely use them in the future. They were extremely honest. What he said that what they were going to do and what they were not going to do came true. The installers were very clean. They cleaned up after themselves. They did an excellent job. The inspector came out. I was very satisfied with the installation of the windows.

Walls/paint were chipped; one window arrived cracked and had to be replaced; ALL THE SECURITY SYSTEM CONNECTIONS WERE LEFT UNCONNECTED, CLAIMED THEY DIDN'T WANT TO DRILL THROUGH WINDOW TO MAKE CONNECTIONS. MY OPINION, SHEER LAZINESS.

They were expensive but it was okay. I would use them again but I would check with the price because the price was extremely high. The work and the quality of the windows were excellent.

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I had to call them back to do one little thing.

It was a good service and they did a good job. We are pretty happy. We didn’t have the bathroom window and after they left we noticed they were messy with the corking. They also gave us a discount. One of the window couldn't close.

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My experience with them was fine. They were very responsive. I'd look around a little more if I needed their services in the future.

Our experience was not really good. We had contacted them to come out and give us an estimate for replacement of all of our sliding glass doors, because we have lots in this house and all of our windows. The salesman was very good. He was very good in selling us product. He said he was an employee but it turns out later that he wasn't an employee, he got a commission on what he sold. He came and spent 2 hours, maybe 3 hours, showing us product. They say they will come and before they leave you will have a written estimate as to what exactly it is it will cost you for the replacement windows. It took him an hour or 2 hours. He was here, did his presentation, went out in his car, sat in his car and did his estimate. He came back and it was like $35,000 but he said if you sign up today we can lower the price by $5,000 but you have to sign on the dotted line today. We signed it because we knew that we had 3 days to back out of the agreement and we had already gotten an estimate from another company that was a few thousand dollars less than them but they were very good at their presentation and the main thing that we wanted was sliding glass doors. There's three of them and they slide open and the whole side of the house is open into the pool area. That's our main thing, we want to do that and he said no problem, we can do that. Okay, that was good. We'll have someone out here to do the final measurements, it usually takes 10 days. I gave him a deposit of 1/4 of it. Finally, we called and said, what's going on, we need to get this moving and finally the owner came with another man who is not an employee who would be the installer on the job. They took all the measurements and they left and they said what we'll do is send you a final confirmation of what we're going to do and so forth. Well, 2 weeks went by. We never got anything so I called them back up, I said, listen, what's going on? Well, we need to do some more measurements. So, the guy came back again and he measured all the windows and doors again. And then, the next thing I know, I get a call from Mark saying that he needs to have a Texas department of insurance person come out and look at these windows, these storm shutters that we already had installed on our windows. They were there to make sure that they are TDI compliant because if they're not, the windstorm certification people wouldn't certify the installation of the doors and windows. So, that guy came out and did his thing. He came back and said he would, they were pretty much compliant because they were pretty new, they would just have to have modest modifications. That was another 2 weeks and then we finally got an email or a call from Mark who said he wasn't going to be able to do the job because the thickness of our walls isn't enough to accommodate the doors that they were selling us. Did we want a refund or did we want them to at least do the windows? At that point I said, just give us a refund of our deposit. But it took months for them to come, they were back here at least twice to do measurements and then they had the guy do the Texas TDI to make sure our storm shutters are compliant. I could not recommend them. They did give us our money back, there wasn't any problem with that. It just took week after week after week. You would call them and they would say well, we're working on it.

We did not use this company for our windows because the price for the same number of windows that we replaced upstairs in the past had doubled in price for downstairs. Windows themselves are good quality, the price exceeded our expectation.

The provider did a good job. The designer captured everything that I wanted done and offered up his ideas, which I liked. The construction crew worked to meet my deadline to everything completed by the Christmas holiday. I was very pleased with the way the deck and patio cover turned out.

Took notes. Provided me a business card and that was it. Assume that they were not interested in my business

I'm sure Americraft hires quality contractors to conduct business on their behalf. I initially contracted with Americraft...the sales rep gave a pretty convincing sales script. If it wasn't for him mentioning Americraft was listed in Angie's List, I would have regretted a decision made. The sales rep assured Americraft was the best in the business with price for the project we had in mind (a Pergola). The design drawn up on paper was great. The sales rep went as far as making a phone call to finance the project. Placed all the signed documents in a folder for me. Finance went through and everything seemed to be in order. Mr. Daniel Hermes did a great job in closing the deal and working down numbers that look workable at the time and what lead me to agree to contract, Mr. Hermes mentioned that the owner Mr. Mark L. Smith was a veteran himself and always looked out for his fellow vets. Deal. After he left, something in my conscious told me to check with other companies. I took into a membership with Angie's List and started going through other vendors/contractors. I immediately typed up a letter to cancel my contract and had to overnight it to Round Rock, TX because only had 5 business days to cancel. I scheduled few other contractors and some higher in price and some lower. One particular contractor apologized for Americraft in leading me to a 6 year loan at 6% without giving me other options available for vets. Especially since Americraft owner is a vet himself. What I found out by my most recent pending contractor, Texas Veteran Land Board loans offer renovation and improvement loans up to $20K with terms of up to 30 years to pay back at 3% interest rate. Mr. Smith should have known this, right? Now I have a Wells Fargo credit card that can only be used by those vendors partnered with Wells Fargo...I credit check hit added to my credit report. I am now going through the process of getting a home improvement loan through Veterans Land Board.

I am never that happy to have a salesperson in my home, but this time it was great. The price was great, the service was outstanding and the installation went so smoothly! I was very impressed with the guys that installed the windows. They were quick and they cleaned up so well, that I didn't have to do very much after them at all. I would absolutely recommend this company. And, the windows are beautiful.

It all started with the salesman and ended with all 14 windows being replaced. The work was accomplished in one day, with a second day for touchups, etc. The crew that did the work were very professional, very courteous, and very respectful. As each old wiindow as removed, the crew cleaned up after themselves. They covered immediate furniture/essentials with drop cloths, and then replaced most of the furniture that had been moved in advance of their arrival. The windows look great, inside and out. This weekend with the cooler weather, we put the double hung windows to work to take advantage of the weather as well as the breezes. Mike and his crew did a great job, and we are very pleased with the product and the workmanship and the effort that was taken to make the experience as pain free as possible.

Everything went really well and the work was done just as they said they would do it. They sent out a crew of 4 workers and it took them about 5 days to complete the project. My next door neighbor observed their work throughout the week and also made a comment when they were done that they were very professional and said that the deck looks great. They cleaned up the area at the end of each day and I am very pleased with the end product.

The weather started out bad on Monday with Rain... then the Wind picked up! It is good they had an open garage to work in, because then the tempertures dropped at least 15 degrees. They only had a cat walk to walk on and to work on plus the rafters -- they but did have lights that we had installed, I still would hate being on my knees doing that job! They worked on the Radiant Barrier first, and on Tuesday they did the Insulation. They were Professional, they Cleaned up after themselves, I asked them if they needed anything, drinks, an extra coat, especially when it got colder ~ they needed nothing! Not even a glass of water! They didn't even ask to use the facilities, which I have had SEVERAL CONTRACTORS working here at the house, and at least 75% ask to use the facilities, and the same percentage do not take their shoes or Boots off walking through the house. Rick Odom of Americraft/Austin called and made an appointment, was on time, he was a lot of fun, knowledgeable of his product, didn't take up more of our time than needed, showed the savings and CPS Discounts & well we knew we needed it. He made it affordable, and the products were high quality. I look forward to spreading the word and my BILLS GOING DOWN-I HAVE NOTICED A DIFFERENCE IN DUST already! Thanks Guys!

Great job. Salesman made the deal. Then the guy came to take measurements, and two weeks later he returned with the windows and installed. My son was the salesman. He is very proud of the company and the high moral and quality standards.

Although the pricing maybe a little to the premium side, you want expert installation and workmanship. This company and its' people are top notch. They are very professional and care for their customers could not recommend them more highly. When one of the windows came in cracked, they arranged with Don Young people to get it done right away under the warranty. The Don Young Company of Dallas, TX. performed wonderfully. Overall, these people are not the cheapest; but they are reliable, responsive, and the most professional you could hope to find.They are worth the investment because service and quality of this caliber pay off in more years of trouble free peace of mind; and no price can be placed upon that.

Extremely well! From the time the owner came to visit and show us the windows to the time that the work was completed the whole process was smooth and easy. The owner was very knowledgable about the type of windows we were getting and the amoutn of savings we could see. The workers were right on time and finished when they said they would. They were very neat and particular that everything be done right. They left our house clean and even vacuumed the areas where they worked. They were very nice and concerned that the job be done right We even had an issue with one of the original windows and they repaired that immediately upon notifying them. Everything was done to our satifaction. I would definitely recommend them to folks interested in getting this type of work done.

I was disappointed because the company Rep was so personable, professional and appeared very honest. I am convinced that NO ONE should pay up front PRIOR to work to be done. Every thing contracted to be done should be monitored. NO EXCEPTIONS.