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American Water

Water Filtration and Softening, Water Coolers, Plumbing,

About us

Serving Central Texas (San Marcos to Killeen ) for over 27 years, American Water provides quality systems and service to solve all your water problems like: Hard Water Smell in Water Bad Taste Bacteria/Virus Lead Sulfur Staining and more... Featuring the Only Non-Electic Softeners in the Market What's the main difference between electric and non-electric? Efficiency : Our systems uses 1/5 of the salt than a regular electric softener and about 1/2 of the water. Call us today and let us show you why we been in business for over 27 years.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Sales, Service & Installation of most water treatment equipment. Salt delivery is available in most areas. We also provide Free water analysis.

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6139 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
11%
3
4%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 101-125 of 139 reviews

Shannon M.
02/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: The last time they came out they had to change the filters and charcoal. They never make or leave a mess. You can never tell they were there other than your waterfilter is changed and the work is done. They quick and efficient. All ways very polite and respectfull. This is one service, I don't mind having to pay extra for. My water taste as good as distilled. I believe TDSs are less than 5 parts per million.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane & Clifton F.
02/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: changed water filters

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Terrell H.
02/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: Repair cracked water line and replace filter carbonation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Denice F.
02/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Danny B.
02/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: I have used American water 3 different times. The installed a water softener in my old house and then a couple years later an RO system. In my new house I had them come in and install both. Every time I have worked with them they have been extremely professional. They have always performed the work on schedule and budget

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Brandi C.
02/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan A.
02/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: I have used American Water since 2003 and have always been satisfied with the water softener and service they provided

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Sally S H.
02/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: Installed complete water water conditioning system with two drinking water system in 2010. Needed larger capacity in one area so installed larger drinking water commercial system tank in 2014.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Rebecca J.
02/2015
4.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn L.
01/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: Changed out filter in kitchen and in unit in garage. I love my Kinetico. American Water sold it to me in Horseshoy Bay and moved it for me when I moved to Round Rock. They are very professional, punctual and have sometimes told me I did not need a particular service at the time. I highly recommend them. And

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Susan M.
01/2015
5.0
water softeners
  + -1 more
unknown
Rating CategoryRating out of 5

Jan Z.
01/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: Flushed two tankless water heaters; cleaned the dryer vent, which was vented through the roof; unclogged sewage line. He had to take out the toilet in order to clear the line, which took a lot of time and added sufficiently to the cost.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Loretta S.
01/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Bohdan P.
01/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: I bought a set of filters for my K5 Reverse Osmosis unit. After installing them, I had some questions about the array of filters shown on the unit diagram. The technician I spoke with was very helpful in answering my questions.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Valerie W.
01/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sue C.
01/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: They replaced old cracked parts, cleaned and serviced the unit. I have always been satisfied with their service. They have been very helpful in the past by being willing to talk me through some minor repairs thus saving me the cost of a service call. They are knowledgeable and fairly priced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Carol Ann D.
01/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: changed filter and brought salt for water softner.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Gregory M.
01/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: Most recently, they performed the annual maintenance on my water softener. American Water is the only company that I have ever used for my water softener and reverse osmosis systems. They are the best!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rachel P.
12/2014
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela J.
12/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: Got my soft water system going & showed me what to do for maintaining the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Edward R.
09/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: Replaced brine tank for water softener. The tech was friendly and the replacement went perfectly smooth.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$386

Response from American Water
We are so glad you had a such good experience with our company! We work very hard to ensure our customers are satisfied in every interaction with our company. Call us anytime if you need any additional service... We are glad to help! Sharla Gottesman Marketing Director American Water 512-388-0022

Karl W.
08/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: It was great. All good from where I sit!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from American Water
Thank you for your review! We are glad you had such a wonderful experience with our team - it is what we strive for in every interaction! Have a wonderful day, Sharla Gottesman Marketing Director American Water 512-388-0022

Ellette V.
08/2014
4.0
water softeners
  + -1 more
unknown
Description of Work: We have them come out and exchange all our water filters: reverse osmosis, water softener and water conditioner. Usually, the service men are observant, efficient and very polite. They are also very neat. The last time, the service man was not as knowledgeable as previous service men. We have used this company since 2009 and will continue to use them.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from American Water
We are glad to be able to provide whole-home water softening and filtration services to you and your family! Customer service is our number one priority here, and we take it very seriously. Even though most of our technicians have been here for many years, we are continually training our team to improve their service knowledge. Thank you for sharing your experience with us. We will use it as a training purpose so that we will be able to provide future customers with exceptional service, yourself included! Thank you again, Sharla Gottesman Marketing Director American Water 512-388-0022

SANDRA J.
08/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: Replaced the control dial that had cracked and was leaking water. I was running late for the appointment, and rather than make him late for his next appointment, he offered to come back at the end of his day. I've been with American Water for seven or more years. They are always very professional and their work is excellent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Response from American Water
Thank you for taking the time to leave us a review! We are always glad to be able to exceed our customers expectations when possible, and we are all grateful when a happy patron shares their experience. We will be glad to provide you service anytime you need it! Sharla Gottesman Marketing Director American Water 512.388.0022

Melissa K.
06/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: When we built our house in 2004, they put in the water softner and the reverse osmosis. We live on extremely hard water and annually, they come out to check out the systems and change the filters. I can't imagine not having these systems w/ our water situation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

530 S Interstate 35, Round Rock, TX 78681

http://www.americanwatertx.com/

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Locale
williamson county tx
Trade License Authority
WQA
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Water Filtration and Softening,
Water Coolers,
Plumbing,
Wells and Pumps

FAQ

American Water is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

American Water accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, American Water offers free project estimates.
No, American Water does not offer eco-friendly accreditations.
No, American Water does not offer a senior discount.
Yes, American Water offers emergency services.
Yes, American Water offers warranties.
American Water offers the following services: Sales, Service & Installation of most water treatment equipment. Salt delivery is available in most areas. We also provide Free water analysis.
ask for details

Contact information

530 S Interstate 35, Round Rock, TX 78681

http://www.americanwatertx.com/

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM