Airco Mechanical

Very well, some pointers given.

Wes Stearns was our salesman and he did a great job of explaining which AC unit would best suit our house. He explained everything to us in laymens terms too! Service crew showed up on time. The men were very friendly and courteous. They put cloth down to protect my new hardwood floors and everything. Air Co Mechanical even hauled off my old unit. We have been nothing but happy with our new AC since. Would highly recommend these guys. Very professional and courteous.

Everything went smooth and they were very fast.

I had a bad experience with them. The heat was not going on. It took the guy who came an hour and a half to fix it. I told them I had insurance and they billed me a couple of hundred dollars. They were difficult to work with and I would not use them again. If other people are told a certain price, don't plan on it. I used them in November. I refused to pay my bill. I had a lawyer let them know I had a contract.

Technician arrived in a timely manner and was very professional. Performed a complete diagnostic and was unable to locate the fault. Called a Carrier specialist who suggested additional diagnostics. As with a previous Carrier specialist fron another company; this technician was unable to pinpoint the issue. I was very pleased with the thorough attempt to find the problem at no additional cost to me. I eventually replaced the complete HVAC system. Because my preferred equipment brand was not carried by Airco, I used a different Angie's List A-rated vendor. If Airco had my preferred brand available, I would likely have used them for the replacement.

They recommend things that help the circulation of the air and help the system run quieter. They are NATE certified, which is one of the reasons why I chose them. They knew their engineering techniques very well and did a great job.

We bought our house 4 years ago and have never had our air conditioning unit maintenanced. The temperatures in Round Rock, TX have consistently been over 100 degrees since July 2011. I knew I didn't want to experience a break down, so I called Airco because of a tune-up coupon. Todd, our service tech, inspected the unit and gave my husband maintenance tips. He was very professional and easy to communicate with. Even though it was extremely hot outside while performing the work, Todd didn't hurry through the check. He advised us that we need 2 capacitors replaced, or there was a chance that we might experience an expensive break down that could result in us needing a new unit in the near future. I had already talked to their office person about a service offer that included a dual season check-up contract that would also give us a fall check-up with a discount, if repair was needed for $179. Todd told us that we could either do a quick cheap fix or head off a potential more serious repair need and gave us a choice. It was more than I had hoped to spend ($491), but considering I didn't want a more expensive repair and the price included Airco coming back when we would be using the heater to have a tune-up on it in a few months, I think it was well worth it. I am pretty sure the heater is going to need some things done to it because it kept cutting off during the last winter! So, I am pretty sure I will be needing that discount the contract offers on their fall service. My brother seem to think I over paid, but I don't know really what the average cost for the service should have been. Once I hear what the heater needs this winter, I will know if this is a good deal or if I will be needing to replace my whole system in our 10 year old DR Horton built house.

We had to replace a poorly designed 15 year old central AC. The was a big investment for us and received 6 different bids. Airco came in with the best, the sales person was extremely knowledgable. I am not the average AC customer as I know enough about systems and technology that I was very critical about what size unit I was buying.The total cost was over $9000 for a Carrier Infinity system. The installers worked in one of the hottest days of one of the hottest summers we have had here in Austin. I thought they needed more than two people, but they did a lot of work that day and got the furnace a/c system add ALL the rework of the plenum done and the system was up and running by the end of the day. A big part of this evaluation was the 10 year LABOR warranty that we got with the system. Carrier had a good 10 and 20 year normal warranty, but covering the Labor was something not everyone offered and I suggest that you work or negotiate that in with your Airco deal. So far so good... and I'm pleased with this high dollar purchase.

I was very happy with them. I liked them a lot. They were nice enough to check the condenser in my air conditioner. They went above and beyond to please me as a customer. I paid them through Angieslist deal.

I was not very pleased with the service and result I received from the inspection. I felt my problem of the hum in the system was not taken seriously and nothing was done to even check it out.. I felt like he was more interested in selling increased services in price than trying to solve my problem which if he really was educated with performing a detailed inspection and solving any problem I addressed would have been a priority. When I put in a bad report the owner of the company called me 6 months later to apologize for waiting so long to contact me about my complaint of the services and wanted to immediately to make an appointment to come out to have a look at the system again. It was about that time that I accepted the deal with Air Movement.

They had installed the system nine years ago. Last time when they came out, I feel they would have damaged the unit when they went into the attic to do the servicing of the unit. They said that they had discovered this problem but I’m not convinced about it. So they said that they had to do some repairs and they gave us the estimate for it. It was not a reasonable estimate. My husband is an engineer and he’s into construction, so he knows how it works and he also knows more or less how much it costs to do it. He didn’t feel it was a reasonable estimate. I told them since they had installed it nine years ago; they should know how it works and what the different ways of repairing the unit are. I asked them how they can fail at this point. So the guy called me back and said that it was a fair estimate and they said that they don’t have any record of having it repaired before, so we got no warranty. It was a very simple thing to do. Nothing had to be replaced and we didn’t need any parts. So we were done with them. I would not use their services again in the future.

I cannot speak highly enough about the entire Airco office: the admin staff, consultant, installers. The consultant came to our house and spent close to two hours examining our existing system, listening to our concerns about our old existing system, and explaining fully what he recommends for our home and why. He also exlained the rebates and possible tax credit available. Our options were clearly laid out in terms of equipment, efficiency, cost, pros & cons. We never felt herded toward any particular choice (as we did with another company we interviewed for this job). Tony, our consultant, has had over 25 years of experience in the business including years of installations. He actually knows what he's talking about. The results tell us he was right on target. From the consult to the follow-up, Airco was on time, professional, incredibly responsive to our follow-up questions and needs. We felt we were in the hands of pros whose only concern was to make the process as pain-free as possible and to have satisfied customers. The installation went smoothly.Tony coordinated every aspect of the process and everyone involved showed up on time and did exactly what was required. Their price was fair and we are more than happy with the results. I highly commend Airco.

I have a 28 yr. old AC system in my home. Aside from the "fall tune-up" they performed with the coupon deal I received from Angie's list, I was interested in having the evap. coil cleaned. The service man who performed the service and gave me the estimate did not appear to be very knowledgeable in general and his estimate for cleaning the coil was double what it should have been (based on other AC company estimates). He could not tell me what size filter to use on this unit, because of it's age, and suggested perhaps it would have to be a custom filter. A subsequent visit from a different AC company answered all of my questions and the size of the filter I should use was adequately explained to me. I would not use this company again.

They were very nice, he fixed it up. They call you about an hour before they come.

The tech, James, arrived during the window of time they said. I was called when he was on the way over. He was friendly and professional, knew his stuff. Answered all my questions, was very patient, courteous, and offered to keep an eye out for a clip used to hold the filter slat/door closed, which is not an available part. Plan on using this 'Airco' on 'Waterford Centre Blvd' again. I purchased a half price coupon from Angies list right when I needed this service done.

I called to make the appointment one day after the Big Deal sale concluded. I expected to wait longer than I did for them to come out - but they made the appointment for the next week. When I requested an early AM appointment, they said they usually only gave windows (8-12am), but she put me down as requesting the first appointment of the day and gave me a window of 8-9am, which I really appreciated. The tech showed up at about 9:15. He was professional and seemed thorough - I liked that they make it a policy to clear the AC condensate drain every service. The gas line to my furnace is flex line, and he caught that current code calls for a hard line. Nice to know for when I sell the house. He gave me a price to update to code but was not trying to sell me on it at all, which was nice. He was done in an hour or so.

The price was good, and I believe the quality of the system they put in was good as well. The only problem was that the sales man promised a silent thermostat but the thermostat they put in is noisy. They also promised to replace 2 other thermostats as well but did not follow through. When I questioned them, it was because they couldn't find any quiet thermostats. The other problem that surfaced after the installation was that the area that the replacement system serves smells like a musty attic now. I have been using them for many, many years and have been overall satisfied with their service. I will use them again if they take care of the smell. UPDATE: I called AIRCO and asked them to investigate the smell. They sent out two technicians promptly who spent a good deal of time in a very hot attic and eventually found a small gap where two components joined. They sealed the gap and the smell started dissipating and was largely gone within two days.

I was able to choose a service date that was convenient for me, and the technician who performed the A/C tune-up did excellent work and answered all of my questions.

It went great. I called, got estimates on three units, hired them, they did the work as expected and as quoted. Finished.

The order was placed on a Wednesday and the installation team arrived the next day. It took them two full days to remove the old system and install the new. They returned the following Monday to wrap up the job, cleaning up the work areas, fine tuning the operation and giving me a personal briefing on how the system operated and then a under the house inspection of their work. And their workmanship was exceptional. I had a few early concerns on the installation process which the sales rep Stuart Thompson quickly resolved. All in all, a very good experience, will use again.

Both times, the technicians arrived promptly, were courteous and professional. No issues were discovered in their review, so I'm not sure what their repair competency is. However, the technician did explain potential future issues with my system (e.g., float valve, R22 refrigerant, etc.). My only quibble with AIRCO is they are pricey. For a 5 year maintenance contract, they charge 1500, for a 10 year they charge 2500. My service calls take about 30 minutes each call, and if they make 2 a year, that's the equivalent of about $250 an hour (on the 10 year plan). We're talking about high priced lawyer territory at this point, which to me is just a bit too high to pay.

They came out promptly, diagnosed the problem and fixed it

Technician arrived and tested temperature of air, unit and compressor. Tightened a bolt on unit that was causing it to rattle. Professional staff corrected the problem immediately. Fleet of 200 trucks so able to respond when you need them.

Forgot to turn power on the upstairs unit. Called for serviceman to come back but they didn't return as they thought it was a unit failure. The unit was old and had indications of a small leak in coil. Began process of calling for quotes for new system. When competitor came by they found that the system had power off. When turned back on it began working fine. This problem occurred when we were on vacation and my son was watching our house. Airco has been responsive to service call and we got quickly scheduled. They have always been very courteous and professional.

On time. Good communication and make customer satisfied.