A-1 Freeman Moving Group- North American Van Lines

We spent $25,000 to move from the East Coast to California. Most of this money was spent on insurance premiums. An expensive Restoration Hardware mirror was damaged in the move and I filed a claim four months ago with no word. A guy by the name of Adam says he will follow up but that was 26 days ago. I will let you know on this site if it gets resolved. Frustrated and disappointed with the mistreatment of us.

The move of the furniture & everything , piano was great.

Service has not yet been provided because they "had other customers that would come first."

I was sick when they were working, so I couldn't oversee them much. They had 5-6 people come in, and the supervisor, Jennifer was the only one that did a good job. They were packing boxes with a bunch of packing material, and then just putting one thing into the box, for example, they had a box that was loaded with packing material, and then had an empty shoe box in it, the same thing happened with another box, and it just had a lamp shade in it. I also had a collection of rare books, that ended up having a bunch of other stuff stacked on top of them in the back of the truck. So they were packing empty boxes with packing paper, and then taking the stuff that needed packed, like the books, and not packing them in boxes with protection. They were not careful, and I would not recommend them. They didn't even pack everything either, after they were done, my friend found some nice Lennox collectible plates under the sink. I did not ever place them in there, which seemed strange to me. At one point, as I was laying in bed, because I was sick, Jim Beck came in on the second day, and started packing up my room, waking me up, and throwing my jewelry, which is valuable jewelry, into a box, calling it costume jewelry. He also went into my closet, and started throwing my clothes into boxes, and not labeling any of them, and was just stacking boxes all the way up to the ceiling. The driver of the truck was not an honest man either, he also left 2 large metal struts from the back of the truck in my driveway. The worst part was he negotiated a separate price with me than he did with North American Van Lines, which resulted in his making more than he should have, he told me I had to pay him an extra $1,800.00. As far as the grading goes I gave them decent grades in price, responsiveness, and punctuality. Granted, the cost wasn't too bad, they did answer calls, and they were on time, the work itself was not good.

They were great. A little pricey, but they were the best of everyone I called.

Generally went well, except they could not get the full load on the first truck. A second truck had to follow, one week later. Two items were damaged, but the company satisfied our claim satisfactorily

They were very professional and the communication was great. The crew was confident and helpful. The price was better than everyone else I checked.