Poor. Poor service. They don't do what the say they do. They won't use a broom to sweep floors only a vacuum cleaner. There was a small piece of paper on the floor and if the vacuum cleaner doesn't pick up, it stays there. We asked, we were told "It takes too long to sweep" They also don't do what their brochure says they do ...like double mop. And they almost always never put back things where the put them. We had heavy furniture moved in the middle of the walkway and left there. The same goes with moving knick-knacks and dusting.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$120
Response from Mahoney's House Cleaning Services
To correct your review: We discontinued services with you. Your review of the quality of our service conflicts with your previous review. We do everything on our checklist. We do double mop our floors and in your case I had explicitly requested that the team mop until the water in their buckets came out clear. You and your wife were there at each cleaning and watched the team while they cleaned and checked the house before they left. You would make them come back to fix anything you felt needed to be re-cleaned. It doesn't make sense for you to say that we don't do things on our checklist when your wife used the checklist as she watched the ladies on my teams clean. Granted there were occasions when the team cleaned a piece of furniture and did not put it back - but in their defense they did it so that you could see that we moved it to clean behind it because otherwise you would accuse them of not cleaning behind it. Your wife yelled at one of my employees when her chair was off by 1/2 an inch. She yelled at my employee when she was vacuuming the tile floor because she wanted her to sweep. We do not sweep the tile floors because it will bring up more dust. Our vacuums are hospital grade and do a great job of collecting dust and debris. You laid on a couch and refused to move after we politely asked if you wanted us to vacuum it and when they were in the car about to leave you walked outside and made them go back inside the house to vacuum the couch. On our last visit I sent my daughter to see if what my employees claimed you did (which you never did when I came to clean) were true. She recorded the conversations you and your wife were having with her and I heard when she yelled at her for finding two fine strands of hair left behind by the mop. She proceeded to accuse her of not vacuuming or mopping the room in which the two strands where found. She yelled at her for finding a ball of dust at the foot of the front door which had fallen from the crown molding that she dusted from the second story of the house because you had them start downstairs first. My employees are humans and should be treated as so, they shouldn't be yelled at, talked down to, or taken advantage of. We do not lie or cheat our clients. We go in to do an honest day's work. If a client has a complaint we will fix it and work hard to avoid it happening again. Our mistake was to continue services after the first cleaning. We had hopes of being able to work through your complaints and use them as constructive criticism to improve our services. But it felt more like you used Angie's List as away to threaten us into doing extra work so that we wouldn't get a bad review from you. This is why I decided to discontinue services with you.
hunter R.
08/2016
3.0
house cleaning
+ -1 more
Used them for 6 months or more, they did a decent job on the cleaning, alternating full clean and floors only every week. Recently she requested that i "have the dogs out of the way while the ladies clean". My dogs are out MAYBE 3-4 minutes while i write a check and grab a drink or whatnot, they are friendly and well behaved but just want to know who is in their house before we retire to the computer room for the remainder of the cleaning. Considering the fact that I checked before hiring them if they were ok with dogs i found this a bit irritating and canceled further services. would not rehire unless the changed their stance on dogs
Description of Work: house cleaning for a small home 13-1400 sqft with 2 dogs
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$100
Response from Mahoney's House Cleaning Services
When I texted you I stated it as a question to see if it was ok for the dogs to be kept in a separate room while the ladies cleaned. It was in no way stated as a demand at all. The team came to us asking us to ask you if we could work something out in the hour that they were there. We were in no way demanding that the only way we would clean would be if the dogs were kept away from the team. The team stated that you kept them out much longer than 3-4 minutes. We've had a case where a dog bit one of our ladies. That is the reason why they asked us to see if perhaps we could work something out with you to avoid the chance of that happening to them. You never gave me a chance to figure out a solution to the issue. You just ended services. You never complained about the cleaning the the entire year we serviced your house. If the quality was so bad you should have said something so that we could fix it. Our punctuality was always on time and we would always be flexible to same day cancellations or rescheduling on your end and we never charged you a rescheduling fee. 90% of the clients we have have dogs of all sizes. They keep their dogs in the kennel while the ladies clean or leave them in a room while they clean. Our clients are very understanding if we feel intimidated by a dog. You are the first one we've ever encountered that took our request the way you did and then proceeded to give us such a terrible review. I reached out to you on several occasions and you never responded. Your review doesn't give our company any justice. You affect more than my reputation when you are as unfair as you are in the review. This is my family's livelihood and how I send my daughter to school.
Kirti P.
07/2016
1.0
house cleaning
+ -1 more
At 1230p no show, so texted and was informed they are 45 mins behind from last appointment. I replied "this is first time and already late is not a good start", their response was "Its not our fault. Do you want to cancel?" I requested home to still be cleaned, and 5 mins later received text that they moved on to the next house. I attempted to call 2 times, no answer. Returned call after 25 mins with sarcastic attitude. HORRIBLE HORRIBLE EXPERIENCE!!! Stay away. Website portrays family owned and down home great service, but that is not that was received.
Description of Work: First time home cleaning reservation and to continue service once every month for $150 per cleaning. Made reservation on 7/30 for 12-1230p window that was given.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Response from Mahoney's House Cleaning Services
I offer my sincerest apologies for your terrible experience. As you can see from my reviews over the years this is my first F to ever receive and I feel like it is something I need to take notice and improve for the benefit of future clients who use Angie's List as a source for their house cleaning needs. The events that occurred that day were out of our control, we should have tried better to keep you updated earlier on in the day and I should have called you personally to see if you wanted me to cancel the appointment since you mentioned we were late. If I had just called we would have avoided the misunderstanding of what you meant by responding "Yes go ahead" to our question of if you would like to cancel your appointment. It is true, that by the time you clarified what you meant by "Yes go ahead" and texted me "Yes go ahead and come clean" our teams had been notified to change their route and they had already arrived and were walking into the next house. In order to avoid any issues with that client we had to stay and clean, otherwise it would be one more person upset with us and our team would have been even far more behind in the day. It is true, we are a small family business. I don't send my ladies out to homes where I am worried about how they will be received if I know that a new client, whom I've never met, will treat them knowing how upset they already are with me. Please understand my perspective in this manner as I understand your perspective. I have implemented a new procedure for situations such as these and from now on we will require a verbal confirmation of whether or not a client will wish to cancel an appointment if we see we are running behind. We will call a client instead of text to let them know if a team is running behind. We will also keep better tabs on whether or not a team is running behind/on time during the day. I know that you will not use our services. But I hope that any new potential client reading this will understand and rest assure that this is not going to happen to them because I am making it my duty to never have a client have such a terrible experience such as yours. This is definitely our first and last F.
Victoria G.
07/2016
5.0
house cleaning
+ -1 more
Great service!
Description of Work: Residential cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mahoney's House Cleaning Services
Thank you [Member Name Removed]! I appreciate your review!
Doug A.
05/2016
4.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$170
Response from Mahoney's House Cleaning Services
Thank you for your review Mr. [Member Name Removed]. Please let me know how we can get an A from you! I hope I am able to send my teams in a timely manner and that I can better the quality and responsiveness of myself and my team for you. I appreciate your continued business!
Sheila and James L.
04/2016
5.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$80
Response from Mahoney's House Cleaning Services
Thank you Mr. and Mrs. [Member Name Removed] I appreciate your review!
JOSEPHINE H A.
08/2014
5.0
house cleaning
+ -1 more
She is a wonderful woman and I have been using them for 2 years now. They bring their own cleaning supplies. I have them use my vacuum cleaner, but mine is broken at the moment so they bring theirs. Typically the same house cleaners come out for me. I trust her and trust her with a key to my home.
Description of Work: I use her every week and her cleaning business is what I use.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jesse J.
08/2014
5.0
house cleaning
+ -1 more
My wife travels alot and the additional strain of spending our weekends cleaning instead of relaxing was no longer tolerable. With our many dogs, keeping 3500sq/ft clean is a full time job and Mahoney's just put a serious dent in the amount of time that we have to spend. The ladies did a fantastic job, worked very quickly and my wife is very pleased with the quality of work.
Description of Work: Everything but the oven, windows, and laundry at the price quoted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$162
Russell H.
06/2014
5.0
house cleaning
+ -1 more
The cleaning crew was always reliable. Imelda could even schedule specific times on special occasions when I needed them. The crew always did a great job and I never had to ask them to come back to redo anything. We had to stop using them because we moved. I would highly recommend them.
Description of Work: Regular weekly cleanings of our one story home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
markell M.
05/2014
2.0
house cleaning
+ -1 more
It did not go real well. They do a rough job. They told us it would only take two hours but in my experience, its taken other people much longer. They were insistent it would be two hours but the nightstand was still dusty, the shower was not clean, they did not clean the oven. It was just a rushed job.
Description of Work: House cleaning services
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Lee B.
01/2014
5.0
house cleaning
+ -1 more
Have had them for a couple of years now and am very satisfied.
Description of Work: They clean my condo every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$80
Nereyda H.
07/2013
5.0
house cleaning
+ -1 more
I used Mahoney after having foundation work done at my house. The house had a lot of dirt and dust and 3 ladies came over and had the house clean in 2 hours. It was great the house was very dirty and it looked and smelled great.
Description of Work: Deep Cleaning service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Lee B.
04/2013
5.0
house cleaning
+ -1 more
Most of the time everything goes very smoothly. Once in a great while they are delayed in getting there. We have made arrangements for them to get in.
Description of Work: Imelda's crew has been cleaning my condo for about 2 1/2 years. They do a fantastic job. They come in every other week. Price is $80.00 for a 1500 sq ft unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$80
JOSEPHINE H A.
04/2013
5.0
house cleaning
+ -1 more
I FIRST STARTED USING IMELDA IN JANUARY OF 2011. WE HAD AN INITIAL INTERVIEW FIRST, WHEN I GAVE HER A LIST OF THINGS I WANTED DONE IN THE HOUSE and SHE AGREED TO THEM. IMELDA and HER CREWS ARE VERY PROFESSIONAL; AND SHE SENDS THE SAME CREW EACH WEEK. I HAVE NOT HAD ANY PROBLEMS WITH IMELDA. SHE AND HER CREWS ARE HONEST AND TRUSTWORTHY, WHICH WAS NOT THE SAME WITH MY PREVIOUS HOUSEKEEPER AND HER FAMILY; WE EVENTUALLY FOUND OUT THAT THEY WERE STEALING OUR DVD'S. WE PLAN ON CONTINUING TO USE IMELDA UNTIL MY HUSBAND RETIRES, THEN WE WILL PROBABLY MOVE.
Description of Work: REGULAR HOUSECLEANING WEEKLY IMELDA HAS DIFFERENT PRICES FOR DIFFERENT THINGS. IT DEPENDS ON WHAT YOU WANT HER TO DO.
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Service Categories
House Cleaning
FAQ
Mahoney's House Cleaning Services is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Mahoney's House Cleaning Services accepts the following forms of payment: Check
Yes, Mahoney's House Cleaning Services offers free project estimates.
No, Mahoney's House Cleaning Services does not offer eco-friendly accreditations.
No, Mahoney's House Cleaning Services does not offer a senior discount.
No, Mahoney's House Cleaning Services does not offer emergency services.
No, Mahoney's House Cleaning Services does not offer warranties.
Mahoney's House Cleaning Services offers the following services: House cleaning.