Final Touch Roofing is a family owned and operated company since 1993 that works all of Houston and surrounding areas. We are a GAF master elite shingle applicator. We put on the complete GAF weather stopper roof system, and give the best and longest warranty's in the industry. Call today for your 100 percent free inspections and estimate.
Once we settled on the work to be done, the project proceeded very nicely. The crew took a day longer than estimated; but, that wasn't a problem for us. The crew worked through one of the hottest days of 2018, incidentally. The workmanship was excellent. I needed additional ventilation in me attic, and Final Touch provided three solutions that have made what I think is a significant difference. Clean up was exceptional too. Final Touch is more expensive than the others, but they are worth the premium.
Description of Work: Roof replacement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$23,000
Ed K.
03/2018
5.0
roofing, replacement windows, patios
 + 1 more
This company was exceptional. Very timely and job was done to perfection. Their prices were very competitive, but the work that was done exceeded my expectations. Never had to call to confirm appointments and their communication was great. Would highly recommend them and actually need some painting done and will call them before anyone else.
Description of Work: New rood, patio cover and windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nanci B.
03/2018
5.0
roofing
 + -1 more
Perfectly! The owner, Paul Kropf, dealt with my insurance company's adjuster and I really didn't have to do much except pick out the metal roofing. It was such a relief! Under the aluminum roof was another wood shingle (shake) roof, which also had to be removed. I chose a metal roof material that looks very much like slate, but at a fraction of the price. The cleanup was quick and thorough. The team replaced flashing, piping and exhaust caps and all necessary items to make the roof impenetrable. They were finished in just a few days and my neighbors were very amazed on the quality and timeliness of the crew of Final Touch. In fact, a neighbor just a few doors down recently replaced their roof using Final Touch. From the work I have seen, I would highly recommend them for your roofing and remodeling needs! Feel free to contact me if you have any questions.
Description of Work: Hail damage to existing aluminum roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55,000
Frank C.
01/2018
5.0
roofing
 + -1 more
Perfectly. They were very good with removing the existing shingles and cleanup. I saw a few nails in the grass the night before they came back and finished, but these were all gone when they finished the project the next day. Everything looks great. We had used their services on a previous house so we knew it would be a good experience.
Description of Work: They replaced an existing roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Angela D.
06/2017
5.0
roofing
 + -1 more
The inspector was very nice. He inspected my attic and the roof. He was very honest and told me that my roof was in good shape and no repairs were necessary. Great to actually meet someone that is honest and fair and not just out to put money in their pockets. I am currently in the process of building a house with a custom home builder and plan to have Final Touch Roofing install my roof because I want it done right and by someone local.
Description of Work: I was selling my house and needed my roof inspected to repair any issues before I sold.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vicki P.
06/2017
2.0
roofing
 + -1 more
Appointment was made quickly, the employee showed up timely and was very nice. Wrote an estimate that was not itemized however listed the work to be done. I had initially asked for items to be replaced at the recommendation of my insurance company however the guy explained this did not need to be done and would cost around $1600 instead they could do the necessary repair or $800. The employees came out timely to do the work however they were literally at my house for less than 30 minutes and on my roof for less than 20 minutes. When I contacted the company and explained what occurred I was told time makes no difference (????) if I had to buy a part that was costly that may make sense but not the case here. I requested an itemized receipt and was told that could not be done. I contacted my insurance company and advised they probably should not recommend this company as they refuse to provide an itemized receipt. The owner contacted me wanted to come to the home, came out went on the roof said yes they did the work again stated they would not provide an itemized receipt. This company literally told me it might take the employee 3 hours to prepare for a job and that is part of the fee (it was standard items used here nothing hard to prepare), I was told that I was charged for the time it took one employee to go 'pick up' his helper. These are ridiculous things to be charged for (not on the estimate by the way). Any company who refuses to provide an itemized estimate should be a flag. Shame on me for trusting the advice of my insurance adjuster. Never again.
Description of Work: Roof repair
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$800
Response from Final Touch Roofing
We were contacted by Mrs. [Member Name Removed] because we were referred by her insurances company. We have been a preferred contractor for this insurance company for over 17 years and have been a top performer on the program for many years. Our representative went out and gave her an itemized estimate. The estimate stated to remove the dryer vent and surrounding shingles and then install a new 8" vent, replace shingles around the vent and paint the vent to match the shingles. Then we were to caulk and seal all stacks, jacks, vents and exposed nail heads on the roof and then clean up and haul away all trash created by the job. That is an itemized invoice. What Mrs. [Member Name Removed] did ask for was itemized pricing on the job. We bid jobs by looking at the scope of the work, material and labor to do the work correctly and then bid accordingly. Many Roofing companies do all repairs with a bucket of Roofing cement. This is a cheap and temporary solution and will definitely leak again. At Final Touch Roofing, we find the problem and the correct way to fix the problem so that it never leaks again. Final Touch Roofing carried $2 million in liability insurance and $500 thousand in workmans comp. When we talked about the roofers time, what we were trying to explain to Mrs. [Member Name Removed] is that it wasn't just a 30 minute job. The contractor had to pick up his helper, had to go to ABC Roofing supply to pick up materials,had to drive to her house, do the work, clean up, haul off trash then return any materials that may have beeen left over, take his helper home and then proceed to his house. For a minimum repair, just to come out and caulk a pipe or something small like that, the price is $475.00. All pricing includes overhead to run a legitimate company, and of course profit. Also, the estimator has to receive money for his time, gas and effort. We may not be the cheapest company but we do excellent quality work. I am the owner and I did not go out to the house, it was the field supervisor. I wish I had gone out to the house so that I could explain to Mrs. [Member Name Removed] our thoughts on the issue. In my opinion, there was nothing wrong with the quality of work, or the professionalism. It was merely that she did not think that we took long enough for the price that was charged. I am sorry that she feels this way but she was told in the beginning exactly what we would be doing and for exactly how much. She was happy with everything except she did not feel that it took my guys long enough to complete the repair. Thank you, Paul Kropf
Alex Z.
07/2016
1.0
roofing
 + -1 more
They told me they would come to look at my roof. They kept rescheduling throughout the day and then no call no showed. I haven't heard from them since.
Description of Work: Estimate
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Final Touch Roofing
This appointment was scheduled for June 29, 2016 at 5:00pm. The homeowner then called and asked to be moved back to 6:00pm which we did. We showed up on the date we were set and the time we were set. We did not reschedule or no show the homeowner. The homeowner was selling the house and wanted a cheap bid so he could sell it. We gave him a bid for the replacement of the roof and he was unhappy with the price. I believe this homeowner had us confused with another contractor that he had bidding on the project that rescheduled and no showed him.
Jennifer G.
06/2016
1.0
roofing
 + -1 more
Final Touch came out to give me an estimate to replace my roof due to damage from a falling tree on June 9th, 2015. Hugh gave me a time frame of 2-3 weeks to have the work done due to the excessive rainy season we had been having. About 6 weeks in I still had received no call from Hugh or anyone else about a time frame or update or to ask what color shingles I would want to have installed. My husband and myself made several calls and emails to Hugh, and we were always ignored. In fact, any time we tried to contact Hugh we were repeatedly ignored. I finally called the main office myself around the 3rd week of July to try to find out what was going on with the roof. I was told that they would be there July 27 to begin installation and supplies would be delivered before that date. I then advised them that they didn't even know what color I wanted so how on earth could they possibly deliver supplies. Monday the 27th came and went with no one showing up and no phone calls. We then tried to contact Hugh with no response and I again called the main office to find out what was going on. They then told me they would be there Friday to do the job. The crew did show up Friday and worked a few hours (on a job with a start and finish rate of one day per the contract) and then left. They did not tell us anything. They just left. About 7 AM on Saturday morning (maybe a bit earlier, I can't remember) we were awakened to pounding on the roof. No one asked if we were ok with having the work done on a weekend day, but no one explained to us why it wasn't completed in one day per the contract either. No communication is the key to this whole experience. The work was completed, but several weeks later we still had shingles that wouldn't lay flat, and they had hammered so hard that they had busted boards along the ridge vent of the roof and instead of repairing they had simply shingled over the busted boards. We had to pay for an external inspection just to prove all of the issues with the roof. In addition to the shingles installed over broken boards, we had shingles not laying flat and numerous exposed nail heads. After we forwarded a copy of the inspection report to Hugh, Final Touch came back and when all was said and done, the roof was finished approximately December 18, 2015. I've never had a more frustrating experience, nor have I ever been treated so poorly with such a lack of response or customer service. We have retained the emails, texts, contracts etc... pertaining to this experience. No one from Final Touch bothered to call or follow up or apologize for how we were treated.
Description of Work: Removed old roof and replaced.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,500
Response from Final Touch Roofing
Final Touch Roofing would like to apologize to Mr. and Mrs. [Member Name Removed] in regards to this claim. Hugh Kropf is no longer with the company and has retired. I believe the communication may have come at a time when Hugh was tied up trying to get stuff straight with his retirement location and details, which is not an excuse at all for not returning calls or communicating with the homeowner. We are very sorry for the lack of communication on Hugh's part and we are always stressing the importance of communication when it comes to our customers. I hope that in the future, should you need any additional work or help with your roof you would please contact our office and we will show you that we are a top tier roofing contractor and pride ourselves in how we take care of our customers. Once again we would like to extremely apologize for Hugh's service on your claim and can understand that it was just a slip and not the way we conduct our business.
Paula R.
03/2016
5.0
patios, roofing
 + 0 more
Paul and Ted were professional throughout the process. The crew was professional, timely and cleaned up our property efficiently after each days work. Our neighbors asked who we had used since they didn't think they had damage, but wanted to check. When Paul checked their roof, he told them it was fine and didn't need to be replaced. Paul also worked well with the insurance company. We would use again.
Description of Work: replaced roof after hail damage and arranged for repair of screens around pool and patio
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Robert P.
09/2015
4.0
roofing
 + -1 more
It took several calls to get a response as to when they would be able to get the work done. We were advised that they would be here Saturday morning the 19 from 10-12. We did not get a call from them before they arrived and when they did arrive they introduced themselves and that they were here to do the roof repairs. The workmen did not have uniforms and the truck did not have a company logo on it. They proceeded to do the work and did it quickly and cleaned up the job after. They did not connect the power vent, I had thought was included, since it was only a matter of connecting the power cord pigtail to the control. I connected the old pigtail and plug to the control unit and plugged it in.
Description of Work: Replaced attic power vent and air vent
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$980
Robin K.
12/2014
1.0
roofing
 + -1 more
They didn't return my phone call, which was frustrating and unprofessional.
Description of Work: I wanted to hire them for a roofing project around September.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Final Touch Roofing
We checked our message book and our appointment book around the time of stated contact but found no records of this person contacting our office. We keep our phone messages and appointment book for one year. There are no records in either one of this person trying to contact our office. I do not believe this is a legitimate complaint against our company because we cannot find any records of any contact from them. The PO address is also suspicious because we have to have property addresses in order to set an appointment to inspect.
ERNEST T.
07/2014
5.0
roofing
 + -1 more
A little tough to schedule, but overall, and excellent job. Very polite. Very thorough.
Description of Work: Made minor roof repairs for the house prior to sale, then produced a detailed report with photos for the buyers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Mildred Tency H.
04/2014
5.0
roofing
 + -1 more
He was fantastic. He was a gentleman and he knows what he was doing. He did it well and there was no further problem when he came twice. Price was reasonable. He was very punctual.
Description of Work: We used Final Touch Roofing for fixing the leak in the roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas A H.
04/2014
5.0
roofing
 + -1 more
I would recommend them. They did a good job. I had several estimates and I just felt that their representative was prompt and pointed out some things that the other roofers hadn't that should be looked at and I just felt confident with them. Their price was competitive.
Description of Work: I used Final Touch Roofing for their services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Pamela S.
04/2014
5.0
roofing
 + -1 more
It went well, they were very thorough and very good. I was very satisfied. The only issue was they promised to send someone to give estimate on a radiant barrier and he came out and did the estimate but never came back or followed up. The job on the roof was good but they didn't follow up with me. They could have made more money. They did send me a certificate guaranteeing my roof so if I sell the roof it transfers over.
Description of Work: Roof replacement due to hail damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Faraz Y.
04/2014
5.0
roofing
 + -1 more
They did a good job. I like that they were able to get it approved first so I was knowledgable as the owner. The roof has been fine since that time so I've been happy with it. The initial part that I disliked is that some of the shingles looked like they weren't firmly glued down compared to some of the roofing jobs that I've seen from my neighbors and when I asked about that they said that the heat would eventually bring those down. I don't know if they changed it but I haven't had a problem with the roof.
Description of Work: Final Touch Roofing replaced my roof.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Beatrice W.
04/2014
4.0
roofing
 + -1 more
Due to bad weather, the job was delayed by two days. The owner came out and gave me an estimate because the roof had a leak. He was honest & told me that I did not need a new roof. He said he would be part of the crew that would come out to do the job. He didn't come out on the day of the job & the crew did not leave me a receipt. I called & the owner said he would mail it. However, on Saturday, he came by to inspect the job and left me the receipt. They took most of the debrie but left the airhawk. They did a good job!
Description of Work: Removed & replaced air hawk, removed & replaced rotten plywood around opening, put down felt paper.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$650
Response from Final Touch Roofing
In the state of Texas there is no licensing for roofing contractors. Many roofing contractors have little or no insurance. At Final Touch Roofing we have 2 million in liability ins. as well as 500 thousand in workman's comp. insurance. They say only 3 percent of residential roofers in Texas carry any workman's comp. Also at Final Touch Roofing we install the GAF weather stopper roof system to all jobs this insures that you get a quality roofing job done right the first time and done as per manufactures specifications.Anybody can buy shingles and felt and call themselves a "professional roofing contractor" we go thru training every year the estimators,crews,and office staff.We are a true professional roofing company.we win awards every year for training excellence,installation excellence, and consumer protection excellence and we won the presidents club award from GAF which goes to the top 1% of Roofing contractors in North America. THE OLD SAYING IS TRUE DO IT RIGHT THE FIRST TIME !
Frank C.
04/2014
5.0
roofing
 + -1 more
Very we'll done and in a professional manner.
Description of Work: Put on a new roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Wayne W.
04/2014
5.0
roofing
 + -1 more
Great job. Roof looks great. Crew cleaned up well after job
Description of Work: Installed roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia L.
04/2014
5.0
roofing
 + -1 more
Everything went very well. All the work was explained to us before they started and what it would entail. The crew was very efficient, on time every day, and quite good at avoiding damage to my plants. They also managed to pick up 90-95% of the trash, debris, materials that fell on the ground in the course of doing their work.
Description of Work: They replaced our entire roof and installed new ridge vents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara T.
03/2014
5.0
roofing
 + -1 more
One thing that I appreciated was that they covered up our pool during the roof work so as to not get any material in it.
Description of Work: I felt very comfortable during the initial meeting to get a quote from Final Touch Roofing. They explained the products and work in detail and were very efficient in getting the work done.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Response from Final Touch Roofing
In the state of Texas there is no licensing for roofing contractors. Many roofing contractors have little or no insurance. At Final Touch Roofing we have 2 million in liability ins. as well as 500 thousand in workman's comp. insurance. They say only 3 percent of residential roofers in Texas carry any workman's comp. Also at Final Touch Roofing we install the GAF weather stopper roof system to all jobs this insures that you get a quality roofing job done right the first time and done as per manufactures specifications.Anybody can buy shingles and felt and call themselves a "professional roofing contractor" we go thru training every year the estimators,crews,and office staff.We are a true professional roofing company.we win awards every year for training excellence,installation excellence, and consumer protection excellence and we won the presidents club award from GAF which goes to the top 1% of Roofing contractors in North America. THE OLD SAYING IS TRUE DO IT RIGHT THE FIRST TIME !
David W.
11/2013
3.0
gutter repair
 + -1 more
Not all that well. Poor project management and execution.
Description of Work: Install gutters - on the wrong house. They also did not understand work place housekeeping.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$500
Response from Final Touch Roofing
This is not a real review of Final Touch Roofing. We have provided proof to Angie's list but they refuse to take this off. We do not do gutters only. We have not done work on this property. Angie's list tried to contact this person to no avail. WE DID NOT WORK ON THIS PROPERTY AND HAVE NEVER HEARD OF THIS PERSON
David A.
10/2013
5.0
roofing
 + -1 more
In April 2013, our neighborhood suffered a severe hail storm. We researched many of the roofing companies advertising and working in our neighborhood after the storm and came up with a short list of contractors and a long list of questions. Final Touch Roofing was at the top of our contractor list. After contacting Final Touch Roofing, Paul Kropf, the owner, came to our house to assess our roof damage and answer our many questions. The following issues were especially important to us. (1) We wanted an experienced, knowledgeable person from Final Touch Roofing to be on the roof with our insurance adjuster. (2) We wanted the old roofing material, including flashing, to be removed down to the plywood decking so it could be inspected for damage (most of the contractors working in our neighborhood did not do this). (3) We wanted all materials to be hand nailed (no nail guns or staples). (4) We wanted quality materials used. Paul assured us that all those issues were standard procedure for his company. In addition, Paul stated they use six nails per shingle which would increase the wind speed rating. Paul left us a proposal and detailed literature about his company and the GAF Roofing System he would install. He did not pressure us to sign a contract. A few weeks later Paul and our insurance adjuster inspected our roof and it was declared a total loss. A few days later we signed a contract with Final Touch Roofing. From this point we worked with Ted Durrett from Final Touch Roofing who brought us shingle samples, patiently answered many more questions and kept us informed about the schedule for replacing our roof. On Friday morning, July 26th, the Final Touch Roofing crew arrived with their crew chief, Douglas, and worked quickly, efficiently and professionally reroofing our house and garage. Ted Durrett was on hand to inspect and evaluate the decking on our house. Douglas and his crew finished early Saturday morning and did a thorough job cleaning up. They were considerate of our property and landscaping the entire time they were here. Paul Kropf and Ted Durrett were great to work with and we are very pleased with our new roof.
Description of Work: Replace hail damaged roof on single story, 1900 sq.ft. house with false dormers and a two car detatched garage. The garage had wood shingles under composition shingles, all of which had to be removed and then decking installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
ALLYSON B.
09/2013
5.0
roofing
 + -1 more
Everything was done very well. What a great company!
Description of Work: Replace hail-damaged shingles, re-built leaking chimney on roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
ALLYSON B.
06/2013
5.0
roofing
 + -1 more
I can say is that everything has been good up to this point. Well two reasons: one, our neighbor actually used the company about 13 or 15 years ago, the company put their roof on. And then we had a tremendous hail storm here in the western area of Houston and they were looking for a replacement roof and they were surprised to find the company was selling their roof. [6:31] to [7:02]. He was very thorough in looking at the roof and inspecting the roof and he saw some things that we weren't aware of that were problems.
Description of Work: We're currently using Final Touch Roofing and they are going to be doing roof work for us, replacing the chimney casing on the roof and replacing some fascia boards and doing some power washing in the back.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Patios,
Exterior Painting,
Windows,
Gutters,
Interior Painting,
Siding,
Drywall
FAQ
Final Touch Roofing is currently rated 4.6 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Final Touch Roofing accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
Yes, Final Touch Roofing offers free project estimates.
Yes, Final Touch Roofing offers eco-friendly accreditations.
No, Final Touch Roofing does not offer a senior discount.
Yes, Final Touch Roofing offers emergency services.
Yes, Final Touch Roofing offers warranties.
Final Touch Roofing offers the following services: Roof Installation, Composition Shingles, Metal, Tile, & Flat Roofing Systems. James Hardie Siding Products & Patios.