Final Touch Roofing

Once we settled on the work to be done, the project proceeded very nicely. The crew took a day longer than estimated; but, that wasn't a problem for us. The crew worked through one of the hottest days of 2018, incidentally. The workmanship was excellent. I needed additional ventilation in me attic, and Final Touch provided three solutions that have made what I think is a significant difference. Clean up was exceptional too. Final Touch is more expensive than the others, but they are worth the premium.

This company was exceptional. Very timely and job was done to perfection. Their prices were very competitive, but the work that was done exceeded my expectations. Never had to call to confirm appointments and their communication was great. Would highly recommend them and actually need some painting done and will call them before anyone else.

Perfectly! The owner, Paul Kropf, dealt with my insurance company's adjuster and I really didn't have to do much except pick out the metal roofing. It was such a relief! Under the aluminum roof was another wood shingle (shake) roof, which also had to be removed. I chose a metal roof material that looks very much like slate, but at a fraction of the price. The cleanup was quick and thorough. The team replaced flashing, piping and exhaust caps and all necessary items to make the roof impenetrable. They were finished in just a few days and my neighbors were very amazed on the quality and timeliness of the crew of Final Touch. In fact, a neighbor just a few doors down recently replaced their roof using Final Touch. From the work I have seen, I would highly recommend them for your roofing and remodeling needs! Feel free to contact me if you have any questions.

Perfectly. They were very good with removing the existing shingles and cleanup. I saw a few nails in the grass the night before they came back and finished, but these were all gone when they finished the project the next day. Everything looks great. We had used their services on a previous house so we knew it would be a good experience.

The inspector was very nice. He inspected my attic and the roof. He was very honest and told me that my roof was in good shape and no repairs were necessary. Great to actually meet someone that is honest and fair and not just out to put money in their pockets. I am currently in the process of building a house with a custom home builder and plan to have Final Touch Roofing install my roof because I want it done right and by someone local.

Appointment was made quickly, the employee showed up timely and was very nice. Wrote an estimate that was not itemized however listed the work to be done. I had initially asked for items to be replaced at the recommendation of my insurance company however the guy explained this did not need to be done and would cost around $1600 instead they could do the necessary repair or $800. The employees came out timely to do the work however they were literally at my house for less than 30 minutes and on my roof for less than 20 minutes. When I contacted the company and explained what occurred I was told time makes no difference (????) if I had to buy a part that was costly that may make sense but not the case here. I requested an itemized receipt and was told that could not be done. I contacted my insurance company and advised they probably should not recommend this company as they refuse to provide an itemized receipt. The owner contacted me wanted to come to the home, came out went on the roof said yes they did the work again stated they would not provide an itemized receipt. This company literally told me it might take the employee 3 hours to prepare for a job and that is part of the fee (it was standard items used here nothing hard to prepare), I was told that I was charged for the time it took one employee to go 'pick up' his helper. These are ridiculous things to be charged for (not on the estimate by the way). Any company who refuses to provide an itemized estimate should be a flag. Shame on me for trusting the advice of my insurance adjuster. Never again.

They told me they would come to look at my roof. They kept rescheduling throughout the day and then no call no showed. I haven't heard from them since.

Final Touch came out to give me an estimate to replace my roof due to damage from a falling tree on June 9th, 2015. Hugh gave me a time frame of 2-3 weeks to have the work done due to the excessive rainy season we had been having. About 6 weeks in I still had received no call from Hugh or anyone else about a time frame or update or to ask what color shingles I would want to have installed. My husband and myself made several calls and emails to Hugh, and we were always ignored. In fact, any time we tried to contact Hugh we were repeatedly ignored. I finally called the main office myself around the 3rd week of July to try to find out what was going on with the roof. I was told that they would be there July 27 to begin installation and supplies would be delivered before that date. I then advised them that they didn't even know what color I wanted so how on earth could they possibly deliver supplies. Monday the 27th came and went with no one showing up and no phone calls. We then tried to contact Hugh with no response and I again called the main office to find out what was going on. They then told me they would be there Friday to do the job. The crew did show up Friday and worked a few hours (on a job with a start and finish rate of one day per the contract) and then left. They did not tell us anything. They just left. About 7 AM on Saturday morning (maybe a bit earlier, I can't remember) we were awakened to pounding on the roof. No one asked if we were ok with having the work done on a weekend day, but no one explained to us why it wasn't completed in one day per the contract either. No communication is the key to this whole experience. The work was completed, but several weeks later we still had shingles that wouldn't lay flat, and they had hammered so hard that they had busted boards along the ridge vent of the roof and instead of repairing they had simply shingled over the busted boards. We had to pay for an external inspection just to prove all of the issues with the roof. In addition to the shingles installed over broken boards, we had shingles not laying flat and numerous exposed nail heads. After we forwarded a copy of the inspection report to Hugh, Final Touch came back and when all was said and done, the roof was finished approximately December 18, 2015. I've never had a more frustrating experience, nor have I ever been treated so poorly with such a lack of response or customer service. We have retained the emails, texts, contracts etc... pertaining to this experience. No one from Final Touch bothered to call or follow up or apologize for how we were treated.

Paul and Ted were professional throughout the process. The crew was professional, timely and cleaned up our property efficiently after each days work. Our neighbors asked who we had used since they didn't think they had damage, but wanted to check. When Paul checked their roof, he told them it was fine and didn't need to be replaced. Paul also worked well with the insurance company. We would use again.

It took several calls to get a response as to when they would be able to get the work done. We were advised that they would be here Saturday morning the 19 from 10-12. We did not get a call from them before they arrived and when they did arrive they introduced themselves and that they were here to do the roof repairs. The workmen did not have uniforms and the truck did not have a company logo on it. They proceeded to do the work and did it quickly and cleaned up the job after. They did not connect the power vent, I had thought was included, since it was only a matter of connecting the power cord pigtail to the control. I connected the old pigtail and plug to the control unit and plugged it in.

They didn't return my phone call, which was frustrating and unprofessional.

A little tough to schedule, but overall, and excellent job. Very polite. Very thorough.

He was fantastic. He was a gentleman and he knows what he was doing. He did it well and there was no further problem when he came twice. Price was reasonable. He was very punctual.

I would recommend them. They did a good job. I had several estimates and I just felt that their representative was prompt and pointed out some things that the other roofers hadn't that should be looked at and I just felt confident with them. Their price was competitive.

They did a good job. I like that they were able to get it approved first so I was knowledgable as the owner. The roof has been fine since that time so I've been happy with it. The initial part that I disliked is that some of the shingles looked like they weren't firmly glued down compared to some of the roofing jobs that I've seen from my neighbors and when I asked about that they said that the heat would eventually bring those down. I don't know if they changed it but I haven't had a problem with the roof.

It went well, they were very thorough and very good. I was very satisfied. The only issue was they promised to send someone to give estimate on a radiant barrier and he came out and did the estimate but never came back or followed up. The job on the roof was good but they didn't follow up with me. They could have made more money. They did send me a certificate guaranteeing my roof so if I sell the roof it transfers over.

Due to bad weather, the job was delayed by two days. The owner came out and gave me an estimate because the roof had a leak. He was honest & told me that I did not need a new roof. He said he would be part of the crew that would come out to do the job. He didn't come out on the day of the job & the crew did not leave me a receipt. I called & the owner said he would mail it. However, on Saturday, he came by to inspect the job and left me the receipt. They took most of the debrie but left the airhawk. They did a good job!

Very we'll done and in a professional manner.

Everything went very well. All the work was explained to us before they started and what it would entail. The crew was very efficient, on time every day, and quite good at avoiding damage to my plants. They also managed to pick up 90-95% of the trash, debris, materials that fell on the ground in the course of doing their work.

Great job. Roof looks great. Crew cleaned up well after job

One thing that I appreciated was that they covered up our pool during the roof work so as to not get any material in it.

Not all that well. Poor project management and execution.

In April 2013, our neighborhood suffered a severe hail storm. We researched many of the roofing companies advertising and working in our neighborhood after the storm and came up with a short list of contractors and a long list of questions. Final Touch Roofing was at the top of our contractor list. After contacting Final Touch Roofing, Paul Kropf, the owner, came to our house to assess our roof damage and answer our many questions. The following issues were especially important to us. (1) We wanted an experienced, knowledgeable person from Final Touch Roofing to be on the roof with our insurance adjuster. (2) We wanted the old roofing material, including flashing, to be removed down to the plywood decking so it could be inspected for damage (most of the contractors working in our neighborhood did not do this). (3) We wanted all materials to be hand nailed (no nail guns or staples). (4) We wanted quality materials used. Paul assured us that all those issues were standard procedure for his company. In addition, Paul stated they use six nails per shingle which would increase the wind speed rating. Paul left us a proposal and detailed literature about his company and the GAF Roofing System he would install. He did not pressure us to sign a contract. A few weeks later Paul and our insurance adjuster inspected our roof and it was declared a total loss. A few days later we signed a contract with Final Touch Roofing. From this point we worked with Ted Durrett from Final Touch Roofing who brought us shingle samples, patiently answered many more questions and kept us informed about the schedule for replacing our roof. On Friday morning, July 26th, the Final Touch Roofing crew arrived with their crew chief, Douglas, and worked quickly, efficiently and professionally reroofing our house and garage. Ted Durrett was on hand to inspect and evaluate the decking on our house. Douglas and his crew finished early Saturday morning and did a thorough job cleaning up. They were considerate of our property and landscaping the entire time they were here. Paul Kropf and Ted Durrett were great to work with and we are very pleased with our new roof.

Everything was done very well. What a great company!

I can say is that everything has been good up to this point. Well two reasons: one, our neighbor actually used the company about 13 or 15 years ago, the company put their roof on. And then we had a tremendous hail storm here in the western area of Houston and they were looking for a replacement roof and they were surprised to find the company was selling their roof. [6:31] to [7:02]. He was very thorough in looking at the roof and inspecting the roof and he saw some things that we weren't aware of that were problems.