Benjamin Franklin Plumbing

We paid extra to have them come out within a 2 hour window. We had an angie's list coupon for $50 off. They added the service call charge to the price of the service, which elimintaed the coupon savings.

Tried to repair old disposal but couldn't and replaced with better new one. They came out even though Thanksgiving Eve and were booked.

I was pleased with the service however I feel the price was a bit excessive for snaking the main sewer line. I called and was able to get a plumber out almost immediately. (I don't know if that is typical or if I just got lucky.) I had 2 options, a 2 hour window for $59 and they would come out that day, or a 4 hour window for $39 and they would come out the next day. Since my sewer was not draining, I opted for the 2 hour window for the same day. The plumber was punctual, was very professional and seemed knowledgeable. Before he went to work, he did show me the estimate from a booklet which seemed pretty high for snaking a drain from a clean out at ground level - $269.00 providing there was no other issues. Since I was already in for the $59 service call and didn't want to wait for another plumber, I went ahead with the service praying no additional problems would be found as it would get significantly more expensive per the booklet. No issues were found going under the house or out to the manhole and low and behold everything was draining fine as it appeared that the problem cleared itself. So $338.00 later ($269 plus $59 for the service call) for less than an hours worth of work. Fortunately, I had a $50 coupon from the Angie's List Book so I was able to get a little bit of a discount. I don't mind the charge for the service call as that seems pretty reasonable, the actually service cost seems a bit excessive.

Being a member of the three-company (including Ben Franklin Plumber's) "Power Club", I expected to pay a fair amount for this service. When setting the appointment, they would not tell me the approximate cost of the service, saying "we cannot provide a price until the plumber has determined the situation". This was after I asked for the garbage disposal call replacement average cost based on no complications. Even as a Power Club member, I was refused an estimate. I decided to have Ben Franklin do the work assuming that this simple installation would not take long and the price would be fair. I was right on the first assumption, the replacement (using a disposal unit I had bought) took less than 1/2 hour. However, the charge was $241.00 after I used a $50.00 coupon I had! The Power Club member benefit is to waive the additional $35.00 service call, but my choice was either the coupon or waiving the service call fee. The serviceman was very professional and, as far as I can tell, did a good job. However, The $291.00 charge (not including the $50.00 coupon) is very excessive for a task they know would only take 30 or so minutes. The fact that I could not get an estimate when I called leads me to believe that this is the way they operate in order to maximize the service calls cost.

What a joke. This was the worst month of Saturdays it took to get a sink faucet installed. It took four appointment's for them to try to fix a leek in a brand new $400 faucet that they sold me and installed. One Saturday the plumber had water spraying all over my kitchen, floor, blinds, window, and I had to help him clean it up!!! The owner wanted yet an other chance to fix it. Ha. I ended up going to home depot and had then remove theirs and install the one I purchased for $140.00 and it works just fine. They refunded only part of what they charged me. I let them get away with that just to get away from them!!!!! Use at your own risk.

I inherited an older home and the sewage line needs a clean-out. I called Benjamin Franklin early this morning. I advised them of what the problem was and what service I needed. I specifically told the call-taker that the trap for this service is on the roof as it is with most older homes like this in this area. I also told the call-taker that I was calling them because the last time I needed this service done, a different provider I used spent about an hour trying to convince me to purchase a more expensive service of a new line and finally, grudgingly, cleaned out the line which took about 20 minutes. I said to be sure and send someone with a ladder. When the plumber arrived he didn't seem to believe that the trap was on the roof (which I found rather insulting cause, like, I LIVE here and know where it is). Anyways, after sort of hemming and hawing around he admitted he had no ladder with him. I pointed out that i'd specifically said they needed to send someone with a ladder, but he said there was a break-down in communication and that info was not passed along. He tried calling someone to get a different plumber to come out but he said no one answered the phone. So it's the afternoon before Thanksgiving and i'm stuck with a clogged line. I would not recommend this provider in the future.

We had purchased a big deal for the service, and he did fine. He succeeded and so I was happy. I have used them before as well, and he did a good job, and he was in and out quickly. I will use them in the future as well. I have been very pleased with him.

To begin with my appointment was to be from 1:00 to 3:00 PM. I called the Ben Franklin office at 3:00 PM that no one has contacted me about appointment. A technician showed up at 5:15 PM. Our problem of a clogged drain from the clothes washer was fixed by technician having to go into the attic to access the drain pipe. He used a plumber's snake to unclog the drain and he repaired the cut attic vent pipe. Due to the technician's late arrival I received a $300 credit which covered the plumbing services and left me with a $12 credit. The technician was very professional and knowlegdeable. He explained in detail the work he was providing and how he would unclog the drain. He also recommended a solvent that would help keep the drain lines opened if used on a weekly basis. I did purchase the solvent which is approved by the EPA and is non-hazardous. Although the appointment time was not met I would use Benjamin Franklin Plumbing again due to professionalism of the plumber.

3-4 weeks after that the pipes attached to the garbage disposal began leaking because they were not fastened securely and could not be fastened securely (b/c the seal bearing was left out when garage disposal put back together). When my wife called she was treated rudely and told her that it was our problem. We would have to pay for a whole new service call and they told us they do not warranty their labor. We called another company who had better rates and were far more courteous. We will not use Benjamin Franklin again.

Willie Jones, Journeyman Plumber, arrived on time and immediately recognized that the plumber who "fixed" a leak on the 17th had not done the work "in code." He fixed the problem by putting in the "in code" materials. Great job.

o fix the problem think about the all the

They did a great job and did it quickly.

I got them from Angie’s List, and they were really good, when I called them they came out right away, they were very professional and quiet. I thought the prices were high, but I am not familiar with the prices of all the different kinds, but other than that, I thought they were wonderful. They came out when they said, they called and they had the time for all that good stuff.

I was not pleased with the price of this drain cleaning. I am a landlord with six properties and I know what it should cost. I had to use them because I was in a bind with overflowing drains and my regular plumbing company was busy. They charged too much for a 25 foot clean out of a sewer line and they tacked on a $40 trip fee as part of the price. That was before I knew the actual cost, so they have you in a disadvantage whether you use them or not. They also didn't guarantee their work. The technician was ok, but prices and unprofessionalism of the company will keep me from using them again.

The technician arrived on time and the work was completed that same day. Area was very clean when he left.

They are very professional and clean. They get the job done right.

Excellent personal service! What a refreshing experience for a change.

Excellent. Very polite and professional plumber.

We heard water dripping in the wall between the bathroom and a closet and the floor of the bathroom and carpet in the closet was wet. After talking to the dispatcher who was very helpful and professional. She gave me a lot of information, time options and the cost of each, I set up a service call. The plumbers arrived and after listening to the description of the problem, they quoted a price and very specifically told me what they could and could not do (if a hole had to be cut in the wall, they would not fix the hole). When they discovered the problem in the attic, it was not as difficult as first thought (no holes in the wall) and they dropped the price.I was very pleased with their work, professionalism and friendliness. I would definitely use them again.

We spent a lot on the services. That's our one complaint. They are very good, but they are very expensive. They do break it down for you. They give you alternatives. It took them a while to find the hand-held shower part because it is a German part. They did take time to find that and of course they charged us for that. When we moved in the house there were some problems here with the plumbing. The guy couldn't tell what was wrong. They had to lie down the kitchen sink and they messed things up a little bit. When he fixed the toilet, we couldn't find the sewage drain. They wanted to charge us $900.00 to find it with a camera. We told them we would find it ourselves which we did. It took us a day or two, but we found it. They came back because the drain was plugged up. They gave us some alternatives on what we could do. We have a tree in the front yard and the roots are going into the sewer line and eventually something needs to be done about that. We live in a community where the front yard is maintained by the home owners association so we can only do so much. They are very competent. They usually send the same gentleman. They are very thorough. Everything is great. It's just the price. You just want to fall over and faint. But they do give you alternatives. I have heard that from other people. We were really pleased with them. They did some good things. We have used them again.

See above... The plumber did his job well. All be it , a relatively simple task, in the realm of things. However, the charges, the membership come-on, and so on, did not go over very well. I will not join ther club, nor will I be using their services again. I am confident that there are many other good plumbers with more for the buck.

We asked them to come out and fix a leak in a tub fixture, which I had already found. And to give a bid on some remodeling work I am doing. He did a good job with the leak fixed but charged over $300 for a 20 min job. Admittedly they had a pre-printed price list and our "rebuilding tub fixture" was on his list and it said exactly what they charged me. But this was way to expensive for the work done.

It went well. We originally called on a Wednesday and they were able to come out the next day. The company gives three options for appointment windows and I took the least expensive - four hours at $39. The plumber came within the window, diagnosed the problem, explained their pricing system and membership option. We took the membership option as the savings it gave pretty much paid for the option. The initial quote was $529. He began work right away and finished the job that afternoon. Prior to leaving he did a final meter check and saw that we still had a major leak. All he could guarantee was that it was in the front yard. He agreed to return the next day to research a solution. On Friday he returned at the appointed time. Since I was late returning home, he developed options for us to consider and began some necessary-no-matter-what digging. When I arrived he gave me two options for handling the problem - putting in a new line to the house or digging back down the existing line to find the leak. He explained the benefits of a new line and the difficulty of giving an exact quote for diagnosis of the existing leak since he would have to start by digging under two sets of dense ground cover and a cement walkway. The new line was quoted at $3200 and finding the leak was a minimum of $909 with repairing it to be quoted once found. I was unable to speak with my spouse and put off making a decision until I could. The plumber was very polite, cleaned up what he had dug, and said to call when we made our choice. That night we chose to have the line traced and repaired. I called and was able to schedule work for the following Tuesday as the Monday schedule had already been set. The plumber arrived by 9 am on Tuesday and began work. Fortunately, the leak was found very quickly - by 10:30. It was not the line to the house but an irrigation line that sat right above the intake line. So glad we didn't go for the new line! He was able to cap the irrigation lines to stop the leak but not able to reconnect the irrigation system because there was no pressure valve to prevent back flow into the house from the irrigation system. Because the diagnosis took so much less time than he thought it might, the plumber did not charge any extra for capping the pipes. He had kept the ground cover intact so he refilled the holes, replaced the ground cover and cleaned the sidewalk - all after I had paid him since I had another appointment I had to keep. I felt very confident in the plumber they sent - he was polite, professional, and friendly. We may have been able to get a cheaper price but I feel the quality of the work and the plumbers honesty were worth what we paid.

I contacted the office and requested an appointment for the desired date. The person on the phone took all my information and confirmed that she could schedule me for that date. She offered me a choice of call-out options. She would guarantee the technician's arrival within a 4-hr window for a $39 callout fee, or I could choose tighter arrival windows for higher prices. Since I was available all day I chose the 4-hr option, but since I work outside the home I found it very appealing to have the alternative to define a tighter window if I had needed it. The plumber arrived well within the time window promised. He was very friendly and professional and even wore booties over his shoes to ensure he didn't track in any dirt. I described the problem and showed him the faucet. He looked everything over and discussed with me in detail exactly what was needed for the repair. He then showed me the company price list which I really liked. All repairs are grouped into one of five categories. The easiest repairs are in Group 1 and cost the lowest amount. The group number increases as a function of the repair complexity, and the price increases for each group accordingly. I found the process refreshingly simple and easy to understand. I agreed to the cost estimate and he proceeded with the repair. I was pleased with the quality of work and my overall experience. I thought the price was a bit high just to repair a faucet or otherwise I would have given all A's. But I would not let that stop me from using this company again.

I was performing a faucet swap out and one of my PEX lines would leak if it was bumped. Ben Franklin resolved the leak and completed the faucet installation. Staff was very professional and resolved the issue quickly. We were just moving in and so I did not have my printer in the house to print the Angie's List coupon, so I showed them on the web and they accepted a handwritten coupon.