POOL STOP

They started in March on 2013 and they finished in September. They left the job incomplete and decided it was better to walk away. There was an amount of $2000 that was withheld on the contract and they decided it wasn’t worth the $2000 to come fix the things that were wrong so they just walked away from the project. It would have been nice if they had completed the job that they said they would complete and I paid them everything except the last $2000 and they said it was going to cost more than $2000 to make it right so they are just gonna walk away.

unknown

Pool stop has blown me away every step of the way. My new pool is my favorite investment by far. From design to build they impressed me to the max. I highly recommend Pool Stop to anyone looking for a custom pool.

We moved into our new home w a pool not having a clue how to care for it. We paid for the Pool School and decided it was worthwhile to have professionals take care of the weekly maintenance in order to maximize the life of the current plaster and equipment. The regular maintenance guys came out 4 times and never checked the salt levels in the pool. Once the motor/pump & salt cell went out, the repair tech tested the water and found that it was 3 times the normal level. Pool Stop insists they never added salt, and we never added salt so I can only assume that the previous owners added too much salt which is h****** the pool itself and detrimental to the equipment. We feel strongly that Pool Stop should have discovered the salt levels upon their first visit rather than the 5th visit to our home. We were told that the regular maintenance guys normally check the salt once a month. It seems reasonable that they would have checked it during the first visit to get a baseline measurement of what is going on with the pool. Otherwise, how do they know the state of the pool if they don't test it? Otherwise, the staff were friendly but we could not excuse the oversight of the salt levels in the pool. We will not be using them again.

Good job nice folks

Excellent work. Neat well groomed personnel. Knowledgeable, courteous and respectful

We did not have them construct the new pool, main due the other company had a pool design we liked better. The company that built the pool is construction only, so we will continue to use Pool Stop for maintenance.

After repeated complaints about the same exact thing, and no resolution except for their personal promise over the phone when I was complaining, I finally just canceled the contract. Doing it myself, but now looking for a new service.

unknown

unknown

I went to their website. I received a return email and call. Setup date and time for service. Right on time. Very nice and friendly staff.

On Monday I talked with Casey at the store who was most helpful saying the general labor charge was $95/hr to change a pool pump or anything else. He said a service call could be scheduled for mid-week without problem. I was told they could supply pump and labor or just labor. He called back within the hour with a price of $1,077 for a new Pentair Whisperflo pump which I also asked about. I bought the pump myself for $590 and had it here the next day. I called Pool Stop, talked to the same person at approximately 9:30 to schedule a service call. I called back again at 12:30 and 3:30. Each time I asked to schedule a service call and was told the service manager would schedule it and call me back shortly. It is now late Thursday and I still have not received a call back. I certainly can't give them more than an F for anything since they couldn't do me the courtesy of saying they don't want my business. I did replace the whole pump myself in 2 hours. I have used the store outlet for parts and chemicals.They have a complete selection of every product I have needed in the past.

They super professional and are very knowledgeable. They have great customer service and they know pools. Their prices are very fair and reasonable. I would highly recommend them. They are the best pool people we have found yet.

They were instructed to vacuum leaves at bottom of pool and take a photo of pool. April 3rd they were a no show, the 5th a no show, the following week showed up and said it possibly needed a new filter and cleaning would be $495. I instructed them not to discuss pool with tenant but with me only. I authorized a $100 clean. They performed $250 in work and chemical without my authorization and discussed the pool with the tenant. The pool equipment wasn't operating right after they were there. I sent another pool company out and paid $1400.00. The Pool stop tech didn't know what he was doing and broke the filter top and broke the cartridges because you have to remove the roof prior to working on filter. He even used what appears to be a screw driver to pry on the filter lid. I refused to pay when the service manager called. She admitted that they did extra work that was not authorized by me, but she said had to be done. She also admitted in a previous conversation that the tech checked the filter. That was not authorized by me because of the fact it has to come off a special way without tearing it up because of the roof over pool equipment. The service manager wouldn't listen to what I had to say. She raised her voice and threatened collections. She even slammed the phone down hanging up on me. Are you kidding me?

They have been professional, on time, and very responsive to my questions. The work they have done in such a short period of time has been great, they did the initial service on Friday and came back today(Monday) to check on the progress.(The pool went from mustard colored algae to sparkling blue over the weekend)...I also started service in the middle of the month and they have prorated it for me. I would do business with them again.

Rep came out and was prompt. We had asked him to call 30 minutes out and he did and arrived on time. He looked over everything and determined problem. While repairing, he accidently broke one of the attaching pipes. He only charged us for the service call and an o-ring. This is our second time using Pool Stop and we are pleased. Their prices are on par with most other services, they are local, prompt, and have always achieved the results we requrie. Recommend them.

I chose Pool Stop because of their price. You are buying a pre-built hot tub so it is all about price. The salesman was not pushy. He told me the price and let me decide. Other companies I worked with had extremely pushy salesmen. Pool Stop works with you. I needed the hot tub for a medical issue. They worked with me to avoid paying taxes since it was a medical issue. They helped with all the paperwork.

THE SERVICE PEOPLE ARE ALWAYS HERE ON THEIR APPOINTED DAY. THEY KEEP THE POOL VERY CLEAN.