PK's Floor USA

Swayed by all the positive reviews we went with PK Floors Plus off Ridge Road in Rockwall for our Master Bathroom remodel. Be VERY careful and although the price may seem reasonable, you will pay more in the long run. I provided a breakdown of our signed agreement/price. I have also provided an unprofessional breakdown of the timeline provided to us by Cesar. The picture is where we stand today, on 11/17. The complete lack of communication from Cesar is beyond unprofessional. No clue what was happening on a day-to-day basis, who would be here and the hours they would start. Sometimes they’d show before 8am, sometimes after 10am and sometimes not at all. The workers themselves are skilled, and very thoughtful about the home in general when it comes to cleaning up. But there was/is a language barrier which at times made things tricky. As nice as the workers are, it became obvious very quickly, that Enrique who came now and again to look over the job knew how to use the epoxy grout product, but the actual workers doing the work did not. They also used white caulk where they should have used tan. Text from Cesar said they would fix this. Again, still waiting with no communication on actually when. The kicker, and final straw was on the 11/15 my husband receives a text from Cesar saying the “electrical would be tomorrow and they are checking on drywall but had some bad news of the LVP flooring. Item was discontinued. But they never told us. They gave us delivery of early November. And now they are telling us it was discontinued; I have some alternatives.” Of course, being informed the flooring wasn’t even expected to arrive until early November via this text was also the first we had heard. I hit the roof. Husband asked him to tally to date. It’s the 17th and no electrical folks have come, no tilers have come to fix the issue, no additional communications from Cesar accept after we called again about the tally and now we’re supposedly waiting on the plumbers numbers before this can be delivered. We paid 75% already, so I'm sure the issue is not wanting to give us money back. We have VERY little faith any of this will be resolved by the folks at PK Flooring Plus off Ridge in Rockwall and are already seeking out alternatives. We felt the need to post this to share what was once our dream of a luxurious master bathroom turning into one of the worst decisions we have made for this home. Think twice, and maybe a third time before going this direction. From: Cesar F Sent: Wednesday, November 1, 2023 3:14 PM To: John A Subject: PK Floors updated install schedule Here' the schedule 11/2-11-3 Plumber arriving 11/2 early afternoon 11/4 electrical 11/6 tile install starts 3 maybe 4 days 11/10? LVP install TBD 11/13 drywall repair TBD thank you Cesar

The entire large job was done within two days! They ripped out old flooring, including carpet, tile, and laminate, all baseboards, and then laid the new floor the next day, adding brand new baseboards that look better than the originals. While we were not onsite to monitor the progress, the workers were obviously competent and honest. There is another area that we did not yet replace that when we decide to rip up, we will hire PK Floors again!

Patrick and his crew did and excellent job. They removed the old vinyl flooring in our kitchen, nook and laundry room and replaced it with porcelain tile. The removed our old fiberglass shower and replaced it with a beautiful tile shower. Mario did an amazing job removing the old shower without damaging our existing wallpaper and crown moldings. The new shower is beautiful. All of the subcontractors (tile, plumbing, electrical and glass) were excellent. They always arrived on time and strived to keep disruption to a minimum. All work (except the glass which could not be sized until the shower was completed) was done in 1 week. We are very pleased with the end result.

After their work they came in and really cleaned up their work. All of the installers were very nice and professional. Fast but very good at their work. I would definitely recommend them who want great service. We had new wood floors put in and it really looks very very nice.

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We chose Floor USA because they had some porcelain tiles in stock for us to look at, and other places we looked at didn't. When we met with the guy initially I was very happy with how friendly and professional he was. He wasn't at all upset when I said I wanted to install the tile myself and was totally willing to just order the tile for us. Eventually we decided to have them install the tile for us because we wanted to get it done quickly. When we met to discuss the total price and what would be done I specifically told him that we would need a float as the floor was definitely not level in the kitchen. He said the people that installed the tile would certainly do that if it was needed, but that it would cost a little more (something like 100 bucks.) The next time I got in contact with him I called him to ask when the guys were going to show up. I was expecting them to show up at 8 or 9 in the morning but they weren't there when I called him at something like 11am. He said they were probably coming from Dallas with the tiles and that he'd call me when they were on their way. They showed up unannounced about 20 minutes later. I didn't care too much about the fact that they got there so late in the day except for the fact that they did that every day and the job ended up needing three days instead of two, which meant yet another day I had to work from home. Still not a huge deal, but something to take note of. The guys who did the job were polite but didn't speak English very well. I don't have much of a problem with that, but sometimes they needed to ask me questions and we had trouble. Like when they finished they said to mop with water in 2 days and it was really difficult to tell if they were telling me never to use soap or if soap is just unneeded on porcelain. I still don't know the answer to that one. So finally a day after they did the grout work we were able to walk on the tile. The tile and grout all looked gorgeous with excellent lines and cuts, but with one problem. THEY DIDN'T PUT IN THE FLOAT. Some people told me that this isn't a big deal, and maybe it isn't, but let me be clear, there is a 2.5 inch difference between one side of the kitchen and the other, and it's extremely noticeable because you can see that the cabinets on the left and the cabinets on the right have a huge difference. The following Monday I called Floor USA and told them about this. Basically I expressed that this just sucks because even if they fix it it means they have to tear up a significant amount of the new floor and I have to be home for those days and not use the kitchen etc. He said they'd call me back and set up an inspection. I never heard back from them.