One Hour Air

You know who you don't want to p*** off? A tired mom who hasn't got any sleep or air condition in six weeks during a heat wave after failed services from this business. Rockwall one hour air has been out to my home 5 times in the last six weeks. During this time I've paid for parts and labor for an issue that was never resolved. On the last visit, Josh came out to my house. He pointed out a leak in our attic that had been overlooked by our previous technicians on their previous visits. He apologized and told me that that service fee would be waived for the trouble. After days of waiting around with no response during a heat wave I called. They told me that I owed a service fee of $90 for that visit which the technician had already told me would be forgiven as we have been annual members with this company for over three years in my new home. During this time I've been up-charged for parts, and been billed for services/parts that never addressed my issue. Their manager told me that they would not come back out to my house to fix the problem unless I paid yet another service fee. During this conversation, I was hung up on, and all of my calls from my husband and I have been ignored. If you're reading this, please save yourself the headache.

initial requirements were settled but tech. went so much further . was an outstanding person .

They were great; they were thorough, explained things, and everything looks great!

The process from initial consultation to install day was seamless. Took about a day to install the system, and we've been enjoying the cool air ever since. We feel the price was fair and the service was professional.

I was referred to Rockwall One Hour Air Conditioning and Heating in 2019 when I needed a new inside and outside AC unit. I have an inside hallway unit so it was not something most suppliers have in stock. Rockwall One Hour AC & Heating did their best to expedite getting the new unit here and installed. They installed the same inside unit that I had previously, except that they installed it properly this time. They also changed the drain piping to be correct and including a shut off instead of having wet floors when there is a problem. Their installers are nice, helpful and professional. Cost for the units was very reasonable as well. The new outside unit was so quiet that you could barely even hear it. A few days ago I started to notice my unit was not cooling properly and when I went outside the unit was considerably noisier. I texted them with a video and they confirmed there was a problem and got me scheduled. The problem ended up to be a leak in the outside coil and was likely a manufacturing defect. The unit is under warranty and they are replacing it. They again were professional, nice and very accommodating. They filled it with refrigerant to help cool the house until they could come back and install the new coil. They also offered to put in a portable AC unit to help keep the house cool if the refrigerant leaks out. I am very pleased with this company and everyone I have had to deal with has been so nice.. At one point yesterday I started crying due to a couple of recent family members that passed away and the tech noticed, asked me if I was crying and then asked if I needed a hug. I was touched at the empathy he showed me as a complete stranger, especially these days when things are so divisive. There are a lot of AC & Heating companies out there and it is always hard to know when you pick up the phone if you are getting a good one. I could not be happier that my dad chose them to install new units for them, otherwise I would have never found them. If you are looking for a reputable AC & Heating Co that will treat you right then this is the company for you.

Excellent work. Professional, timely and price was fair. I would 100% call again and recommend to my clients, family and friends!

Always on time, professional, easy to talk to, very helpful, never fail to explain things I don’t understand about my AC unit and the way it works.

Very knowledgeable and professional company! Easy to work with and understood my complicated systems!

They did an awesome job! Very professional and excellent service. Would highly recommend them for any heating or cooling needs.

Very smooth process. Technician was professional and courteous, will definitely call them back in the future if/when I have any more issues.

Great service fixed my A/C same day. Would highly recommend.

The team at one hour air is our go to service for all of our HVAC issues. They are the only people that we use. There are on time, courteous, professional and get the job done. I highly recommend.

The tech that come out of my house was a carny crook. My AC wasn't working and he told me that the blower motor in my furnace was out - cost $1600. And, that to replace the blower motor I would also have to replace the control board even though nothing was wrong with it because the blower motor and control board were configured to work together at the factory and you couldn't get the blower motor to work without getting its associated control board - cost $1000. Total of $2600 to fix and prices were guesstimates, they could be more due to the age of my system. He then proceeds to tell me that my best option is just to replace my furnace since it was 16 years old - cost $3800. He gave me a third option to replace both AC and furnace but he said that I didn't really need to replace the AC at that time. Based on his advice I took the 2nd option and had them install a new furnace. After 4 tries they couldn't still couldn't get it to cool my house (btw: they were demanding more money to 'fix the problem', even though they couldn't tell me what was wrong) so I called another company who sent out a tech and said 1) the AC would have to be upgraded to work with the new furnace - they were never going to work well together - cost $6000. And, equally, if not more important 2) there is NO configuring of the blower motor and control board at the factory so that they specifically work together; assuming that the the blower motor was actually broken it could have been replaced without the purchase of the control board. Any AC tech would have known both of these things. I will never know if the blower motor was actually broken, but assuming that it was and I had had correct facts I would have spent $1600 not $9800 ($3800 for furnace and $6000 for AC). DO NOT TRUST THESE PEOPLE.

These are the ones who installed my HVAC system. They did the basic tune-up fine, I guess, but I specifically told them before they came that I needed a HEPA grade filter. They said over the phone that they would bring one. They did not have one when they came. They then told me that there is not a branded filter that fits the unit I have that is HEPA grade but they would look for an alternative that might fit. I have called twice over several weeks to inquire. No follow up has been made. I am done with them. I may need to have a different unit installed that allows for a HEPA filter, but they should have gotten back to me over a month ago with that answer if that is truly the only option.

Was quoted $60 for a trip charge and then $90 to clean the flame sensor which took less than 5 minutes! I thought ok it was after hours but still ridiculous! Tech waived charges so that I would purchase a maintenance agreement for $159. He charged $199 to come back out and replace the flame sensor which would have cost $234 had I not had the agreement. This was for a part that cost less than $15 and took him less than 15 minutes to replace. Tech very knowledgeable, courteous, punctual and professional! Prices are outrageous!!

They were able to diagnose and fix my problem promptly. The owner and tech that came out were professional and friendly. My complaint is the pricing. They charge $75 a pound for 410a freon. And about $250 an hour for labor. You could save hundreds by calling a few other places and asking about this before deciding who to service your unit. Mine needed 8 pounds, which is $600 here. About 3 hours to install the evap coil, $750. The coil was under warranty. Shop around.

They did good work. The workers were all good. They were punctual and cleaned up after themselves.

"Upon service from Mike at Rockwall Heating and Air I felt obligated to write a review. He was prompt, friendly, and very professional. He made the entire experience stress free and low pressure. I felt like he cared for what was best for me and not just for him. With employees such as this I will not recommend anyone but Rockwall Heating and Air. They can be reached at (469) 402-2510 or rockwallac.net"

We worked through our home insurance plan. Parts had to be ordered and there was a delay of several days. I was waiting for them to call back and I had to end up calling them. When I called it seemed like they forgot to call me. The work was done well and the people were nice about everything. Just could have been done more timely.

Outstanding. Even helped with a couple of our vent covers that wouldn't screw in properly.

Fast service, but had to pay extra because of July 4 Holiday. But it was 5:45 Friday and they said it would be an extra charge. Not too fair for a repeat customer, but we had to have cool air.

We are really happy with our new systems and the manner in which the work was completed. Brandon, our A/C technician for the past few years, had suggested the Carrier units we ended up purchasing to replace 10-20 year old original systems, which had become increasingly problematic the past few years. We went ahead and scheduled and the crew arrived on time and worked diligently and respectfully, keeping us apprised of progress regularly, even skipping lunch to get the install done in a single day. We like the quiet and efficient operation of the new systems and are very happy we made this purchase. It really is one of the best experiences we have had hiring someone to work at our house.

Rockwall Heating and Air were very good. They're very customer-oriented, they listen to customer needs and act in the customer's best interest.

This company had to come to our house 3 times because the service they provided each previous time was not satisfactory. During the first visit, they replaced the thermostat and we were told everything was fine. Two days later, water started leaking out of the vents and during their inspection, we were told that the coil needed to be replaced and that our entire unit was failing and would need to be replaced. After agreeing to replace the unit, we were told by the employee who broke the bad news, that we could call whenever and he would be available to answer questions or concerns if anything went wrong. Incorrect, about a week later, we noticed a big brown stain in our living room. The AC pipes in the attic were sweating (because they didn't cover the pipes). Again the company had to come out and fix their work. While they were in the attic, they also found multiple pieces of the old AC unit which they forgot to take out and clean up. The individual who said we could call if anything happened was unresponsive and unreachable. He was a very good salesman and we felt like we were conned during the process. We would not recommend this company. Update: The AC this company supposedly fixed is broken again and leaking. We now have two brown spots on our ceiling and now one is started to crack. DO NOT HIRE THIS COMPANY

The representative from Rockwall Heating and Air called exactly when they said they would and scheduled the install. The installers arrived exactly when they said they would and completed my installation. They worked in the rain, without complaint, removing my old system, and installing the new. They took care to cover my flooring with tarps to prevent dragging in dirt and mud. Brad and Jose were very professional and just nice guys....plus, they did an outstanding job!