COLDWELL BANKER

When we decided to sell our home, Kay Burchett (realtor) was recommended to us by a neighbor. When we met to discuss the potential arrangement, we felt that we had found a good partner, and a couple of weeks later, when we had the home ready to show, we signed the contract. Kay's broker lists properties widely, and we had several appointments to show the house within hours. The semi-automated process for accepting (or not) specific appointments for showings (and later for inspections, etc.) was efficient and easy to use. Kay stayed on top of everything that was going on, and she was exceptionally responsive (in our case, by mutual agreement, often by texting) when we had questions or issues that needed resolving. Fortunately, our home was located in a small area that has always enjoyed quick sales, and this was no exception. We had four good offers from the first four lookers, and lots of other interest. We ended up selling to the first couple to look, essential selling the house within 3 hours. Kay maintained excellent contact with the Buyers' agent, and we worked through inspections, some unexpected repairs that were needed, and a last minute problem with the settlement statement with a minimum of stress, due in large part to her navigation and communication. We felt that Kay had an excellent grasp of market conditions in general, but perhaps didn't really know about the micro-market in our neighborhood; she had to depend almost entirely on comps of other asking (not sales) prices to advise us about listing price; we pushed for something a little higher, and still ended up with over-asking-price offers, as had others who were selling in the neighborhood at the same time. Also, previous realtors we've worked with had been more forthcoming with market and strategic advice; Kay was ready and willing to act on our behalf, but seemed reluctant to inform and advise when decisions were being considered. We've moved a great deal, so we were experienced in general, but Texas was different -- we missed having that confident professional expertise and strategic leadership in the mix. Not to lead anyone astray -- when asked specific questions, Kay knew or would quickly go after the answers. She was a very good choice for us, and she really came through at the last minute, championing our cause when we saw a problem with the title company's process for calculating the taxes that would be prorated, a policy that would have cost us more than $500 more than our actual taxes would have been. (They did not consider exemptions, even though the Buyer would benefit from those exemptions for the entire year.) Kay negotiated a solution, and we were able to close, just barely on time. We would highly recommend Kay and Coldwell Bankers (Ridge Rd) to anyone who needs an honest, competent, energetic, responsive, and supportive realtor -- one who is also is a very good, easy-to-talk-to human being.