CertaPro Painters® of Lake Ray Hubbard

Because this company saw I was old and, wouldn't have gone on the roof to make sure the chimney was painted, they didn't paint it. I found out when I had somebody checking my roof.

They got something in the carpet I could not clean up, I had leaks after they were supposed to have fixed the dormers. The supervision of the painters was less than desireable.

Horrible experience. The sales rep was really smooth, saying the painters would take care of everything as far as prep (covering fixtures, removing faceplates), and that there would be a crewmember with whom we could communicate with. First of all, the only one who could speak a little English spoke broken English at best (not even close to fluent). It take us an 1 1/2 hours to walk through the house to explain to him what walls would be which colors (which I had already marked with post-its that he apparently did NOT understand). The crew went to get paint at Sherwin Williams just down the road and for some reason didn't come back for 2 1/2 hours (seems ridiculous). They quickly went to work to cover things, but did a shoddy job of covering up our stairs and the light fixtures (as a result, you could see paint on our stairs, lines around the fixtures where you could tell it wasn't removed or taped close enough). They also got paint on the stairs outside leading up to our house and DID NOT wear booties at anytime while they were in our house. The scheduler estimated about 3-4 days to finish the job - the crew took 14 hours at most. How? They glopped on double the paint on the walls to finish faster (which it stipulated in our contract TWO COATS). The owner stated that twice the paint in one coat qualifies (Yeah, right, not if you know a quality paint job). The crew also did not cut in lines or use painter's tape to tape off edges or molding. Instead the CAULKED the spaces between where paint should have been cut in and all around our baseboards and molding. They left paint on our floors. They left trash at the door. They used the bathroom without permission. They would take lengthy breaks to talk on their phones. When asking for payment, I said I would get the checkbook, and the crewmember (Uriel), FOLLOWED ME into the office instead of waiting. Supposedly these guys are professionals, but my husband and I saw not a smidge of professional quality work out of them. I could go on, but I think you guys get the gist. My husband and I feel completely ripped off, and we used our wedding gift money to pay for this TERRIBLE, UNPROFESSIONAL paint job. After complaining to the owner, he took off $400 from the original price of $2800, but we really should have sued the company for recouped cost of repainting, time lost from being off work and court fees. If I ever have a similar experience, I will sue and refuse to pay. These guys don't understand quality, don't value their customers, will say ANYTHING to get you to sign the contract, and then not uphold the stipulations of the contract. The contractors are subcontractors, so CertaPro is not directly responsible for them, which is a huge problem, in my opinion. Please do not use them. It was the worst experience thus far in the process of renovating our home.

Attention to detail practically non existent. Ceiling is still streaky. Was told two coats of paint would go on walls. That did not happen. Still cleaning paint off of hardwood floors. Did not prime wood trim on exterior. Very unhappy.

Tyler the owner came over to give an estimate and said he would email the estimate at the end of the day because he had appointments all day long and it could be the following morning at the latest. I then called his cell phone 5pm the day after since he did not send an estimate and left a message. It is now the 3rd day still no estimate or return call. I called his cell again and left a message. He is the owner and if this is how he does business i don't want him. I guess he is so good that he does not need the business. Good luck with him!!!! You have been warmed!!!

I requested quote on line and was called promptly to set up a time for Tyler to come out and look at project. He took time to explain exactly what prep work would be done and what to expect while the crews were working in our home. I did notice he took time to measure rooms which other contractors we contacted for quotes did not. Tyler also broke down our estimate into 3 parts (we decided complete 2 parts of estimate). This enabled us to see exactly how much work we could get done at the current time and also how much to budget for future areas of house. We received the estimate in a timely manner which was the mid range of estimates we received. Tammy was helpful in providing paint color ideas and samples to chose from. The work crew was very professional and friendly. They showed up each day on time and cleaned up each day before they left. The crew was more than happy to make any touch ups or address any issues I approached them with. We have two small dogs, one of which is blind, and the crew was very considerate of both of them and their whereabouts while they were in our home. I would not hesitate to hire CertaPro of Lake Ray Hubbard again; in fact I am sure we will use them at a later date to paint the remaining interior of our home and the exterior.

Tyler Mancuso was very prompt in responding to my request for service and provided a written estimate in a timely manner. The technicians arrived as planned and completed the work in the professional manner I have come to expect from previous experience.

I reached out to Certapro and spent an entire day of back-and-forth via email and phone calls to try to get someone out. I finally spoke with Tyler who said he would call me back later once he was not driving to help confirm a day and time to come out. 6 hours later, nothing, so I called Tyler back and got his voicemail, again. He called finally and gave me a day and time for the following day. That day and time came, and I was excited to get going! I'm looking to list my house to sell in 2 weeks, already have 4 realtors waiting to show their clients my house (before it's even listed), and this is literally the last step in getting things ready. Tyler showed up by himself with slacks and a polo, and clipboard. Ah, apparently we're doing estimates. Oh well, great. He said estimate the next day by email. Next day comes, no email. I call Tyler, and he says sorry he hasn't gotten to it, he'll have it ready tomorrow. Every day I'm waiting on him is one more day I'm stuck, I explain. He then explains that he can't even get his crew out until late next week, or even early week after. You've got to be kidding. 3 days wasted on something that could have been cleared up on the first call/email. He then says I should call a handyman for what I want done. I had $2,500.00 budgeted for what I needed, but, sure, a handyman. I'll do that. He says he can't even refer one as his normal guy moved. So, sorry, can't help you, take care, bye bye. That would be my experience. I wouldn't wish this guy on my worst enemy. He might do good work ultimately, but good luck trying to get anything scheduled or him to even take your money.

I requested a quote online and was quickly called back by Tammy to set up an appointment. Tyler came by and looked at the project and provided me with a quote. He was very considerate of my pets and walked me through the entire process. I set up a time to have my home painted. The week the painters were to come out we experienced some snow/ice/sleet. Tammy called me on a regular basis to keep me updated with the schedule and my project was only delayed about 1/2 day. The painters completed the job quickly but did a great job and there was no paint on the brick, windows, cars, or anywhere else that wasn't supposed to be painted. They cleaned up any mess, tools, etc. after the project was completed. I am impressed with the quality of work that CertaPro in Rockwall did and will call them again when I paint the inside of my home.

We painted our home and needed them to do just the front of house due to the varying angles and heights, and because some of the trim board needed to be replaced,which we did not have appropriate experience and equipment to easily do. Was impressed with the responsiveness and professionalism of the owners. They had to reschedule a few times due to the rainy forecast, which I appreciate and understand. The crew that came out did a great job. After complete, I noticed some wood on the chimney should have been replaced as well, so they came back out and handled that.

We picked the color and they supplied the paint. It took them 3 days. They were great to work with. We found them on Angie’s List and I would use them again.

We are real happy with them. We were real happy with what they did. We had no problem at all. We just looked at different ones that were available and a few different estimates. We decided to go with them being individuals who actually live in our neighborhood. If we need any more painting done, we will contact them.

They were fantastic. They were punctual, friendly, and cleaned up after the job very through

The person who made the appointment for the estimate was punctual and professional. The painters gave me a time frame to be home in order for them to start the job. One painter showed up just as the time frame was set to be passed, took a quick look at the job and said he and his partner would return later, that they were working on another job. When they finally started the work they were very efficient. In removing the toilet tank, the tank cracked and began to leak when reattached. Toilet tanks are not available to buy. It was necessary for me to purchase a new toilet and pay for a plumber to install. This added almost $300 to the cost of entire job. The old toilet was working normally. Overall, the finished product of the paint job was very nice.

Will use them again,great husband wife team...sent us a wonderful painter and they met my timeframe for when we would be hosting guests! Thanks TYLER and team!

Terry seemed like a very competent individual.

I had left all the details for the paint colors on sticky notes on the walls since I was not going to be there and also informed my son of what I wanted. I called home at the time they were suppose to have arrived and they were there on time at 8:30 am. I spoke with the site lead Alex and informed him of what I wanted. When I got home that evening at around 4:30 or so I was amazed at the amount of work they had completed. They had painted the entire living room, game room, kitchen, entry way, stair way area, and upstairs hall was partially done! WOW! Tyler told me it would take 3 days to complete the job but I knew based on the work that was done the first day they would finish early. The next day they were finished! Everything looks GREAT! My house is now looking more like a home thanks to Alex and his crew! My home is 2200 sq. ft. and is a two story 4 bedroom two and a half bath with a game room. They worked efficiently as well as effectively completing the work in 2 days! I still can't get over that! They cleaned up after themselves and at the end of the day. AWESOME SERVICE! Thanks Tyler, Alex and crew!

Tyler's guys did a fantastic job!!! They were all very professional & easy to work with!!! I would recommend them time and time again!!!

Tyler and his wife Tammy were very professional. Tyler was early for his appointment, did a thorough job of explaining all the work he would do. Tammy set a separate appointment to consult and suggest paint colors. I had requested Tyler to complete the work within a short time frame to help me with my move into the home. He was very accomodating. The workers came on time and did a thorough clean job. I even suggested to my realtor that they should add Tyler and his company to their list of recommendations.

I made two appointments with CertaPro on line. I received a phone call for the first appointment saying he would not be able to keep the appointment. I was not contacted regarding my second scheduled appointment scheduled. No one contacted me or kept the appointment.

We had to wait more than 10 days for a free estimate that never happened. I got their representative Tyler Mancuso on the phone and was full of excuses. He said he didn't have any time today to reschedule the appointment. Obviously they don't really care about timeliness

It went better than we could have expected. Tyler and Tammy Mancuso are highly experienced and professional business owners. Their crew was very friendly, skillful and accommodating. Everything looked so wonderful when they were through. Tammy gave invaluable advice on the choice of colors, and Tyler came by often to check on the work, explain what was happening and answer questions. We have two blind dogs that were very timid and anxious during the process but everyone was patient and gentle with them. Some of the work was harder to do than expected, but they got it all done well like the experts that they are. When it was all finished, my wife and I realized that we spent more than we planned to for the work, but it was absolutely worth it. This CertaPro team will not let you down - and I'm sure you'll find it a pleasure to meet and do business with them just like we did.

Went great. 5 day job. No surprises. Worth the wait to find the right contractor.

They were very meticulous even with their prep work. They even replaced some wood under the eaves that I did not know were rotting. There was not one drop of paint where there should not have been. They cleaned up after themselves every day, very well. They insisted that I would not need to move my car to make room for their trucks.

They were pretty much able to keep to the schedule although welcome rain showers did slow them down. They were careful with the paint and good at the little amount of cleanup needed. I also asked that they paint the vents and plumbing pipes to better blend with the roofing material. They were very good with removing weather stripping from the exterior doors before painting so there's no sloppy paint on the rubber gaskets. There are a few noticeable brush strokes on the doors and the only thing I would do different is request that oil-based paint be used on the doors instead of latex. Of course this would lengthen the drying time, so maybe it's a fair trade off. The next customer will have to decide that for themselves. As my rating indicates, overall we're very pleased.