Alliance Garage and Gates

The technicians were fantastic! They explained the problem(s) in terms I could understand and told me what they were doing as they fixed it. They were very professional and polite. I will use them again if I have any problems in the future.

The service tech arrived within the timeframe scheduled, was efficient and thoroughly explained available options. I am very placed with quality of service and will definitely use Alliance in the future.

Phil and his assistant were nearby when I called. They said they would stop by shortly. Within 20 minutes they had called, gotten info on the problem and arrived. I showed them the problem. They gave me a very reasonable estimate and completed the repair in less than 30 minutes. My wife and I are very pleased. We got the Angie's List discount so the repair actually cost less than the quoted estimate. Extremely satisfied. We have used them in the past and will in the future when the need arises. Highly recommend.

It went well. They showed up when they were supposed to and installed the GDO

The technician was on time and did a very satisfactory job. Very pleased with the service.

Was assigned them from HWA. Tech arrived was there for 5 minutes. Apparently it was just a reset that needed to be done. No actual work. Charged 75 for the call despite dealing with other companies through HWA who charged less than this when the reason for the call required no real response. I asked about the charge and was met with indifference. I would not recommend

This was excellent service. Came on time, problem accurately assessed and corrected. The technician was a very good teacher, This is the type of service and professionalism one always hopes for with jobs such as this.

Great! They arrived on time, and installed the Garage Door without any issues. :)

Great! I requested the service yesterday afternoon and the work was completed this afternoon. No major problems, but several adjustments were needed. The work was done quickly and efficiently and the door now operates more smoothly and quietly.

Alliance was very responsive to my needs and time schedule. The work was performed when scheduled and without any problems. Am very satisfied with the result.

My garage door would no longer close this morning so I called Alliance. Ryan graciously worked me into their schedule this morning. In short time, Mark performed the repair and also tightened the springs and lubricated the track. The door works better than ever now. Both Ryan and Mark were very professional and polite. I am glad I chose Alliance.

Within minutes of asking for a quote on Angie's List Ryan of Alliance called me and we discussed what I was looking for and he instantly provided a quote. I said I would talk it over with my wife and ended up calling Ryan back the next day to schedule the work. Michael M. showed up at the agreed upon time and completed the work in a very hot garage in 1 hour. Michael cleaned up all the old parts and took them with him, very professional service.

I called to discuss a problem with the door. They immediately tried to sell me a maintenance visit then said they would come and look at it.They called the day before the appointment and said they had someone in the area, but I was unable to make the appointment. There was a two hour window for the appointment that they missed. I called and they said they got tied up at the warehouse, but that they were almost ready to head my way and could be there in an hour. I asked them how did they know that if they haven't left yet and were already late. When I had the door installed, the installer kept trying to up-sell me on options. I didn't think much of this until my warranty call when they immediately tried to sell me a service option. So now I'm stuck with having to get warranty from a company that wants to charge for warranty service, and doesn't show up. Initial and final experiences were good, but a rough spot in-between.

Outstanding - They were on time and work was completed quickly at a reasonable price

Couldn't have been better. Tuned up the doors, installed new openers

Fine, however, it only took about 15 minutes, minimal stuff done. I would have been very dissapointed had I paid full price.

The replacement of garage door rollers went well.

Did what they said they would do- was in and out and garage door works great.

They showed up and did exactly what they said they would. Their products look great and you can tell they care about their work and craftsmanship. I would recommend them and use them again anything.

Everything went great, they were on time, very easy to talk to, and the work was completed quickly.

Works as if it were new or better!!!!

Tech did a fantastic job! Works perfectly. He advised what issues I could have in the future. Would certainly use again.

I was desperate for a better way to get people in and out. Believe I was significantly overcharged. Understand they are under new management, as the people were different...I could have told them no but felt like I had no other choice...

Everything was very easy to deal with, they arrived a little early for install which is perfect for me. The new garage door looks great and there was no mess left behind at all.

Be wary of additional fees. While the work was done "okay", but the billing was another story. First, I used a Groupon to replace all of the garage door rollers. The spring had also come undone, which cost extra as expected. When the bill was tallied, I was charged the full amount of the call -- around $240 ... $89 for the roller replacement and inspection, and $151+ to tighten the spring. When I mentioned the Groupon, the tech said to contact Groupon for a credit (easier said than done). They ended up cashing my Groupon purchase as well, so the total spent was about $330. The total time required was about 30 minutes to do everything, and I have to believe replacing the rollers took at least 10 minutes. That means I was charged $151+ for about 15, 20 minutes of work and no parts, which works out to over $300-$450/hour for labor. They have said they are going to refund my Groupon, but I can't help but feel that I got ripped off on the extra 15 minutes of work. Not only that, but our Garage door would not close properly and the tech just said to "give it time". Right. I finally had to place a call to the main office to request service again and get the Groupon situation worked out.